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Lloyds Bank: eSavings reviews

Name: eSavings
Rating: 4.08 (26 reviews)

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3.98

Based on 26 reviews, last reviewed 15th Apr 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

35%

Latest highest rating:

5

Easy to use Very easy to use even when abroad Reviewed on: 15th April 2024

Latest lowest rating:

1

Lloyds simply don’t seem to care about customers Lloyds simply don’t seem to care about customers Reviewed on: 15th February 2024

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About this product

Lloyds Bank savings reviews can help you to find out more about life at Lloyds Bank. How easy is it to contact Lloyds Bank? And how friendly are they? Our Lloyds Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Lloyds Bank eSavings reviews (26)

Review of the Lloyds Bank, eSavings:

It was crap if I must be honest

I'd like to share my experience of Lloyds. A few years ago I sold my home in the Euro Zone and transferred 300k € to the UK. As soon as the money arrived at Lloyds I moved it to their Super Saver account to get a bit of interest. First Lloyds gave me only £0.8537 per Euro instead of the average market rate for the day which was £0.8687; I lost £5280 on the exchange rate. Next Lloyds charged me a £5000 foreign exchange fee for receiving my money. Since my Lloyds current account didn't have £5000, I was hit with a £20 overdraft fee. So Lloyds got £5280+£5000+£20=£10300 of my hard earned cash. In return, after 4 months, I got £2.60 interest in their Easy Saver account. Oh yes, and whilst abroad, I couldn't access my account. When I did buy a house in the UK with the money, I had fly to the UK and visit a Lloyds branch just to get my money transferred to my solicitor. Rotten service and legalised day light robbery, the Lloyds black horse is there to trample over customers. I have gone back to First Direct and use Transfer Wise for foreign exchange transactions. very happy with both. went into a branch to submit paperwork for a name change. Had to submit two separate name change forms because for some reason they had two separate profiles for me in their system (which the advisor at the branch said was a system error). One profile was for the credit card and the other was for the rest of my accounts. A week later, the name on my credit card was changed, new card received but no confirmation for any of my current and saving accounts. Call number 1 to the customer service number: They said they'd ask the branch to call me the same day or the next day. Call number 2: Three days later, a person from a branch called, but from an INCORRECT BRANCH. They then advised that they will get someone from the correct branch to call me this time. NO CALL from the correct branch. Call number 3: I called the customer service number. The person who helped got on the phone with their "SPECIALIST DEPARTMENT" who advised INCORRECT INFORMATION TWICE for the reason why the change hasn't happened. They finally concluded that the change was in progress and should be done in the next three days. They advised me to call back if it's not done in 3 days. At this point, it was over a week since I first came into the branch. Call number 4: I re-read the confirmation forms the branch gave me and it says to give the bank THREE WORKING DAYS for them to confirm the change has been processed, so I decided to call sooner than the time they asked me to wait for. The person who helped said I would need to wait because if he calls the specialist department again, they will advise the same thing, ie to wait for 3 days. Call number 5: of course nothing happened after 3 days. I called again and asked to speak to A SUPERVISOR this time. After I explained the situation, this person DID NOT even try to call the "specialist department". He tried to call the branch, they didn't answer the phone so his final answer to me was "YOU NEED TO COME IN TO A BRANCH AGAIN", despite the fact they already have my paper work and changed the information on the credit card. I responded saying that the next time I come in to the branch will be to close the account since I find it hard to trust a bank who can't even get a simple name change right. The person responded saying THERE WAS NOTHING HE COULD DO. This was where it ended today. Worst experience I ever had with a bank. What's worse, the customer service reps were at least a bit more helpful than the supervisor. Reviewed on: 24th April 2015

Easy to use

Very easy to use even when abroad Reviewed on: 15th April 2024

Lloyds simply don’t seem to care about customers

Lloyds simply don’t seem to care about customers Reviewed on: 15th February 2024

Lloyds Bank

I think that they offer great products and services to be honest. Reviewed on: 4th April 2023

Thrust :)

My money is save and I sleep well Reviewed on: 27th January 2020

Monthly saver

Monthly e saver has a great interest when you build your balance by 250.00 a month, interest paid at the end of the year! Great way to build up savings, have renewed for my second year in a row! Reviewed on: 20th January 2019

Great app

The customer service is good and they help you to set your app too Reviewed on: 7th December 2018

Easy to set up and use

Savings account is so easy to set up and I can quickly save extra pence or the odd pound towards saving goals. It all adds up quickly handworks so much better than gimmicky apps. Reviewed on: 16th January 2018

Great easy online savings account.

Can set up a savings account on online banking in order to save money easily and transfer through accounts! Only downside is that its a little to easy to put the savings back into your current account so should be a function making it harder to access if the client wants so you can save better! Would defiantly recommend to friends and family! Reviewed on: 5th January 2018

Great Website

Great easy to navigate website setting up a new e savings account took minutes and process felt secure Reviewed on: 12th February 2017

One of the best regular savings accounts

4pc is paid for the first 12 months. After that, the account turns into an Easy Saver account, paying 0.35pc. This monthly saver is only available to customers who already have the Club Lloyds current account. Withdrawals are allowed, but you can only pay cash into the account once a month by standing order - the funds cannot be replaced. Reviewed on: 28th November 2016

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