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Lloyds Bank: eSavings reviews

Name: eSavings
Rating: 4.08 (26 reviews)

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3.89

Based on 26 reviews, last reviewed 15th Apr 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

35%

Latest highest rating:

5

Easy to use Very easy to use even when abroad Reviewed on: 15th April 2024

Latest lowest rating:

1

Lloyds simply don’t seem to care about customers Lloyds simply don’t seem to care about customers Reviewed on: 15th February 2024

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About this product

Lloyds Bank savings reviews can help you to find out more about life at Lloyds Bank. How easy is it to contact Lloyds Bank? And how friendly are they? Our Lloyds Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Lloyds Bank eSavings reviews (26)

It was crap if I must be honest

I'd like to share my experience of Lloyds. A few years ago I sold my home in the Euro Zone and transferred 300k € to the UK. As soon as the money arrived at Lloyds I moved it to their Super Saver account to get a bit of interest. First Lloyds gave me only £0.8537 per Euro instead of the average market rate for the day which was £0.8687; I lost £5280 on the exchange rate. Next Lloyds charged me a £5000 foreign exchange fee for receiving my money. Since my Lloyds current account didn't have £5000, I was hit with a £20 overdraft fee. So Lloyds got £5280+£5000+£20=£10300 of my hard earned cash. In return, after 4 months, I got £2.60 interest in their Easy Saver account. Oh yes, and whilst abroad, I couldn't access my account. When I did buy a house in the UK with the money, I had fly to the UK and visit a Lloyds branch just to get my money transferred to my solicitor. Rotten service and legalised day light robbery, the Lloyds black horse is there to trample over customers. I have gone back to First Direct and use Transfer Wise for foreign exchange transactions. very happy with both. went into a branch to submit paperwork for a name change. Had to submit two separate name change forms because for some reason they had two separate profiles for me in their system (which the advisor at the branch said was a system error). One profile was for the credit card and the other was for the rest of my accounts. A week later, the name on my credit card was changed, new card received but no confirmation for any of my current and saving accounts. Call number 1 to the customer service number: They said they'd ask the branch to call me the same day or the next day. Call number 2: Three days later, a person from a branch called, but from an INCORRECT BRANCH. They then advised that they will get someone from the correct branch to call me this time. NO CALL from the correct branch. Call number 3: I called the customer service number. The person who helped got on the phone with their "SPECIALIST DEPARTMENT" who advised INCORRECT INFORMATION TWICE for the reason why the change hasn't happened. They finally concluded that the change was in progress and should be done in the next three days. They advised me to call back if it's not done in 3 days. At this point, it was over a week since I first came into the branch. Call number 4: I re-read the confirmation forms the branch gave me and it says to give the bank THREE WORKING DAYS for them to confirm the change has been processed, so I decided to call sooner than the time they asked me to wait for. The person who helped said I would need to wait because if he calls the specialist department again, they will advise the same thing, ie to wait for 3 days. Call number 5: of course nothing happened after 3 days. I called again and asked to speak to A SUPERVISOR this time. After I explained the situation, this person DID NOT even try to call the "specialist department". He tried to call the branch, they didn't answer the phone so his final answer to me was "YOU NEED TO COME IN TO A BRANCH AGAIN", despite the fact they already have my paper work and changed the information on the credit card. I responded saying that the next time I come in to the branch will be to close the account since I find it hard to trust a bank who can't even get a simple name change right. The person responded saying THERE WAS NOTHING HE COULD DO. This was where it ended today. Worst experience I ever had with a bank. What's worse, the customer service reps were at least a bit more helpful than the supervisor. Reviewed on: 24th April 2015

Used for years as a savings account , Great , cooperative and freindly !

Would reccomend to anyone especially if this is your first bank account Reviewed on: 24th April 2015

A useful and practical way to manage money.

I enjoyed the fact that this service can be set up and managed on line. I use this facility to save into a number of virtual pots. It means that I can allocate my savings and now that everything is covered and separated clearly. It is useful to be able to move the money around on-line. Reviewed on: 23rd April 2015

one word "simple"

Lloyds provide a simple and great way to deposit and withdraw money and is also great for making transitions and creating a saver's account overall great experience Reviewed on: 21st April 2015

Amazing bank definately recommended

Amazing bank. I am with the bank for 8 years and definately recommend Reviewed on: 20th April 2015

Straight-forward and effective

Very easy to use and the in-store help is brilliant as well There are a few features to track savings which is also very beneficial Reviewed on: 20th April 2015

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