Breached Data Protection and can't change direct debit date
I initially took out sick pay insurance through LV in March through TopCashBack but the cash back did not track. I opened a claim through the TopCashBack website and waited for this to be resolved. While waiting for this, a much more serious incident...
Read moreI initially took out sick pay insurance through LV in March through TopCashBack but the cash back did not track. I opened a claim through the TopCashBack website and waited for this to be resolved. While waiting for this, a much more serious incident happened where they changed my direct debit details without my permission as someone else with a similar name to mine wished to change theirs and their customer service advisor changed mine instead! I contacted them as this is illegal and breaches DPA and it took multiple emails for them to admit what happened and to rectify it. Now, several months on from this, I have chased the missing cashback and this has finally been paid. However, I rang to change the date my direct debit was taken from my account as my pay date was changing and they won't allow this to be done as 'their systems don't allow for any date changes to me made.' I find this ridiculous and have now cancelled my policy with immediate effect.
