7th September 2019
Excellent
Outstanding customer service and excellent customer proposition Highly recommend
Your Income Protection Reviews (5)
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8th September 2018
Peace of mind
I travel a lot for work and have a young family. Liverpool victoria gives me peace of mind that my family will be taken care of should anything put me out of action temporarily.
3rd August 2018
The best insurance LV
lV for home and car insurance definitely 10star. Excellent service.
10th August 2015
Breached Data Protection and can't change direct debit date
I initially took out sick pay insurance through LV in March through TopCashBack but the cash back did not track. I opened a claim through the TopCashBack website and waited for this to be resolved. While waiting for this, a much more serious incident...
Read moreI initially took out sick pay insurance through LV in March through TopCashBack but the cash back did not track. I opened a claim through the TopCashBack website and waited for this to be resolved. While waiting for this, a much more serious incident happened where they changed my direct debit details without my permission as someone else with a similar name to mine wished to change theirs and their customer service advisor changed mine instead! I contacted them as this is illegal and breaches DPA and it took multiple emails for them to admit what happened and to rectify it. Now, several months on from this, I have chased the missing cashback and this has finally been paid. However, I rang to change the date my direct debit was taken from my account as my pay date was changing and they won't allow this to be done as 'their systems don't allow for any date changes to me made.' I find this ridiculous and have now cancelled my policy with immediate effect.
