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LV - Liverpool Victoria Income Protection Reviews

Ratings based on 1 review Last review 2 years ago

LV - Liverpool Victoria income protection reviews from our Smart Money People can help you to find out what having a LV - Liverpool Victoria income protection policy is really like. For example, how simple is it to make a claim? Answers to questions...

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LV - Liverpool Victoria income protection reviews from our Smart Money People can help you to find out what having a LV - Liverpool Victoria income protection policy is really like. For example, how simple is it to make a claim? Answers to questions like these aren't always that easy to find...and That's were we come in! Smart Money People is the UK's leading financial services review site. If you have experience of a LV - Liverpool Victoria income protection policy, you can write your review today. Together, we can help us to increase trust and transparency in financial services.

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Your Income Protection Reviews (1)

10th August 2015

Breached Data Protection and can't change direct debit date

I initially took out sick pay insurance through LV in March through TopCashBack but the cash back did not track. I opened a claim through the TopCashBack website and waited for this to be resolved. While waiting for this, a much more serious incident...

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I initially took out sick pay insurance through LV in March through TopCashBack but the cash back did not track. I opened a claim through the TopCashBack website and waited for this to be resolved. While waiting for this, a much more serious incident happened where they changed my direct debit details without my permission as someone else with a similar name to mine wished to change theirs and their customer service advisor changed mine instead! I contacted them as this is illegal and breaches DPA and it took multiple emails for them to admit what happened and to rectify it. Now, several months on from this, I have chased the missing cashback and this has finally been paid. However, I rang to change the date my direct debit was taken from my account as my pay date was changing and they won't allow this to be done as 'their systems don't allow for any date changes to me made.' I find this ridiculous and have now cancelled my policy with immediate effect.

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