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Monese: Money Account reviews

Name: Money Account
Rating: 4.71 (5956 reviews)

View other Monese products

4.68

Based on 5,956 reviews, last reviewed 10th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Fast and easy I’ve had monese for about 5 years and never had issues with it. Reviewed on: 15th September 2024

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5956)

Review of the Monese, Money Account:

Fail .

Their KYC process is bad . They will suspend your account if you get your salary in. Not a real bank as they advertise. No protection for your money. No direct debits. No standing orders. No faster payments.. Reviewed on: 11th March 2016

Reply from Monese Hi Chris - thanks for your feedback! We only lock accounts in the most extreme of circumstances, and often only temporarily as a precaution. Features-wise, we've improved a lot since then! In terms of protecting your money - we actually guarantee the protection of 100% of our customers' funds. Monese is a registered Electronic Money Institution (EMI) which means that we cannot re-invest or 'play with' customers' money. Feel free to get in touch if you need any more info! Response date: 14th February 2018

I kept getting unauthorised transactions from the sa...

I kept getting unauthorised transactions from the same company but Monese couldn’t protect me and had me disputing transactions every month even though they cancelled my card the payments will still come out Reviewed on: 15th March 2024

quikly and easy transfer money fast update when i ne...

quikly and easy transfer money fast update when i need it to change my name Reviewed on: 15th March 2024

No bad experience so far .

No bad experience so far .but I suppose some bank charges are not necessary. Reviewed on: 15th March 2024

Always reliable!

Always reliable! Using this bank online has facilitated me my to purchase things and do payments. Reviewed on: 15th March 2024

Very good application

Very good app I have been working with them long time Reviewed on: 15th March 2024

This bank very good, I never had any problem

This bank very good, I never had any problem Reviewed on: 15th March 2024

Really good to bank with!

Really good to bank with! Very wasy ro use and the app ia so simple Reviewed on: 15th March 2024

My transactions are fast and seamless

My transactions are fast and seamless Reviewed on: 15th March 2024

Rubbish.

Rubbish. You are charging £1 for every transaction. I feel am being forced to take the premium version Reviewed on: 15th March 2024

Ease to work with.

Ease to work with. Never had an experience of fraudulent activities Reviewed on: 15th March 2024

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