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Monese: Money Account reviews

Name: Money Account
Rating: 4.71 (5956 reviews)

View other Monese products

4.68

Based on 5,956 reviews, last reviewed 10th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Fast and easy I’ve had monese for about 5 years and never had issues with it. Reviewed on: 15th September 2024

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5956)

Review of the Monese, Money Account:

Fail .

Their KYC process is bad . They will suspend your account if you get your salary in. Not a real bank as they advertise. No protection for your money. No direct debits. No standing orders. No faster payments.. Reviewed on: 11th March 2016

Reply from Monese Hi Chris - thanks for your feedback! We only lock accounts in the most extreme of circumstances, and often only temporarily as a precaution. Features-wise, we've improved a lot since then! In terms of protecting your money - we actually guarantee the protection of 100% of our customers' funds. Monese is a registered Electronic Money Institution (EMI) which means that we cannot re-invest or 'play with' customers' money. Feel free to get in touch if you need any more info! Response date: 14th February 2018

Excellent customer services

Well, there was this time I changed my phone and I was unable to connect my account with the new phone but with the help of the customer services, the whole thing was made easy and simple Reviewed on: 15th March 2024

Easy to open an account

It was easy to open an account and they provided an officer who spoke my language without I asked for. (Hungarian) Reviewed on: 15th March 2024

Great and easy to use

Easy to use, you ern for reffering new people. You receive help Quick help from the bank when needed Reviewed on: 15th March 2024

A fost pentru mine de mare ajutor , si ma bucur ca a...

A fost pentru mine de mare ajutor , si ma bucur ca am descoperit o astfel de banca. Reviewed on: 15th March 2024

Good online bank.

Good online bank. Card works everywhere Reviewed on: 15th March 2024

I enjoy using the bank account an thanks

II enjoy using the bank account an makes it easier to make transfers and other transactions payment Reviewed on: 15th March 2024

I am very happy to use free currency exchange fee...

I am very happy to use free currency exchange fee plan Reviewed on: 15th March 2024

Straight forward excellent bank great app easy to na...

Straight forward excellent bank great app easy to navigate Reviewed on: 15th March 2024

The best,I hope be like that meni years.

For moment evriting good,only 1 think, you trying calling to costumer service but nobody answered, I don't know whai, only this issue. Reviewed on: 15th March 2024

In my experience Monese for me like when ever I want...

In my experience Monese for me like when ever I want I can shop. Reviewed on: 15th March 2024

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