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Monese: Money Account reviews

Name: Money Account
Rating: 4.72 (5955 reviews)

View other Monese products

4.68

Based on 5,955 reviews, last reviewed 17th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Fast and easy I’ve had monese for about 5 years and never had issues with it. Reviewed on: 15th September 2024

Latest lowest rating:

1

Avoid this service at all costs. I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external... Read more Reviewed on: 17th January 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5955)

Review of the Monese, Money Account:

Fail .

Their KYC process is bad . They will suspend your account if you get your salary in. Not a real bank as they advertise. No protection for your money. No direct debits. No standing orders. No faster payments.. Reviewed on: 11th March 2016

Reply from Monese Hi Chris - thanks for your feedback! We only lock accounts in the most extreme of circumstances, and often only temporarily as a precaution. Features-wise, we've improved a lot since then! In terms of protecting your money - we actually guarantee the protection of 100% of our customers' funds. Monese is a registered Electronic Money Institution (EMI) which means that we cannot re-invest or 'play with' customers' money. Feel free to get in touch if you need any more info! Response date: 14th February 2018

I feel safe making transactions, simple and easy.

I feel safe making transactions, simple and easy. Reviewed on: 16th March 2024

There useless.

There useless. Blocking my account on holiday and without being able to give me a reason after asking. I was just ignored and the account got unblocked after a week, and still don't know way. Reviewed on: 16th March 2024

You need to have more customer care where we have to...

You need to have more customer care where we have to table our complaints. Reviewed on: 16th March 2024

very poor and greedy "bank" - stay well clear !!

introduced a new charging policy; wished to close account and they wouldn't send me closing balance instead trying to coerce me to do a transfer pay them to receive my closing balance Reviewed on: 16th March 2024

The transfer of money between 2 different currency b...

The transfer of money between 2 different currency bank account on Monese is good. But charging £1 for transferring to another bank account is not good Reviewed on: 16th March 2024

Good customer service and very friendly to customers

Good experience and good service with banking Reviewed on: 16th March 2024

Never had a problem, monthly subscription could be c...

Never had a problem, monthly subscription could be cheaper. Reviewed on: 16th March 2024

It's a great service, especially the app very easy t...

It's a great service, especially the app very easy to use. Reviewed on: 16th March 2024

it was a good experience.

it was a good experience. The application is very easy to use and its make your daily transaction smooth and quick Reviewed on: 16th March 2024

Brilliant

Fantastic bank can't fault them good customer service Reviewed on: 16th March 2024

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