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0% of feedback is Process related
Top Age Profile: 18-24
Top Channel Preference: Phone
SCAM ! DO NOT USE !
Hello everyone, I literally created an account here just to write this message for everybody to take caution of this site called AstroPay (which I doubt anyone will actually use it except me, the dumbass). So basically I would like to deposit to... Read more
Hello everyone, I literally created an account here just to write this message for everybody to take caution of this site called AstroPay (which I doubt anyone will actually use it except me, the dumbass). So basically I would like to deposit to Pinnacle, and the payment method available in my country is only AstroPay, ecoPayz and Bitcoin. I was pretty curious to check out AstroPay because I was thinking, well if a big book like Pinnacle accepts it, nothing can goes wrong right? And that is where I am wrong!
I registered at AstroPay and trying to make a deposit of 100$ in which I will deposit later to Pinnacle, and the only option available is through bitcoin at that moment, so I purchased some bitcoin at remitano and proceed to transfer the amount required to buy the so-called "AstroPay card", at first I wasn't worried because I know sometimes bitcoin transaction takes awhile so I waited... 1 hour.... 3 hours.... and now 24 hours have passed. I tried to lookup their customer service and surprisingly a "big" company like AstroPay doesn't even have a livechat or call! Only email! Very funny. So I've decided to email them trying to describe my problems and asking why is it taking so long.
Now here's the part where it pissed me off the most, as a payment option company they asked me to send a payment proof of my transaction, like wtf can't you just check it through your side? But is okay I will cooperate so I've sent all the details required, the blockchain link, the proof that I've sent the exact BTC to the address mentioned by AstroPay. After that, every reply I get from the customer service is just a COPY-PASTE message that they require a NEW PAYMENT PROOF! They don't even bother to TRY to fix your problem, they literally just don't give a shit to your transaction, moreover it's a bitcoin transaction so I am pretty sure I am getting scammed here without a doubt... Since there's no way I can chargeback or anything.
After this incident I've done some Google search and I realized there are alot of bad reviews regarding AstroPay already but I am too late to realize it, so please help me to make this post go viral and get enough attention to be a the Google search top result so whenever people search "Astropay scam" at google this will be at the top! Also, if AstroPay is reading this, and you would like to ACTUALLY HELP ME to resolve my case feel free to comment here too and I WILL REMOVE THIS THREAD, but until my 100$ is credited or refunded, this will stay forever.
For those big sportsbook like Pinnacle or bet365, PLEASE STOP ACCEPTING PAYMENT FROM ASTROPAY ALREADY, because it's a SHIT company and there might be people like me to use it for betting and end up getting scammed. And for those who is curious about AstroPay and you are already reading until here, please just change your mind and look for something else, because this AstroPay doesn't even let you WITHDRAW, so even if you're winning 10 grand at a betting site, your money will also forever stuck at AstroPay, there is no way out so it is very useless platform.
I've made the worst decision of my life, now don't make yours. Thank you for reading! Please if possible comment anything down below and make this post go viral until it gets the attention of AstroPay, then maybe I can get 100$ back (even thou the hope is low)
Reviewed on 21st May 2020blinkbling
Very well treated excellent customer service
I love atropay I love between America and England my bank although I always inform them of my travel consistently blocks my card, astrophysics I great to use over seas it's free payment method to use, no hidden fees at all) to transfer money on my... Read more
I love atropay I love between America and England my bank although I always inform them of my travel consistently blocks my card, astrophysics I great to use over seas it's free payment method to use, no hidden fees at all) to transfer money on my card in different currencies was what drew me to using them. Well done astrocard I will recommend you to all travelers.Reviewed on 15th May 2016Alecia Steele-Rooks