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MORE THAN: Car insurance (discontinued) reviews

Name: Car insurance (discontinued)
Rating: 1.59 (234 reviews)

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1.54

Based on 234 reviews, last reviewed 9th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Good honest company Dealt with car insurance for change of cars immaculately Reviewed on: 12th September 2023

Latest lowest rating:

1

Insurers From Hell I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top... Read more Reviewed on: 9th January 2024

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About this product

More Than has stopped selling new car insurance policies.

MORE THAN Car insurance (discontinued) reviews (234)

Review of the MORE THAN, Car insurance (discontinued):

Disgraceful

My 19 year old daughter had insurance with More Than Smart Wheels since August 2017. At the end of August put a private plate on her car, More Than were informed, I have confirmation email if the change. Im the September she changed address, her monthly payments increased from £85 to £135 a month. On the 14/02/2018 she was hit from behind by another driver. He admitted fault so everything was simple right? WRONG! From day one we have had to argue and give the same information over and over again. Everytime we’ve made a call they denied any knowledge of an address change being made even though the policy increased almost 400 pounds! We had to arrange the courtesy car ourselves as More Than were arranging this with an Enterprise branch 60 miles away in a different town! We heard from the loss assessor on 22/02/2018 l, he informed my daughter the car was a right off, she accepted the settlement offer and was payed out within a few days. Great right? NO! We had to declare to the loss assessor weather the car had a cherished number plate, this we did, we have the email as proof. During another phone call with More Than made by myself I was told that my daughters car did not have a cherished number plate. ( huge argument) They had nothing on their system to confirm the number plate had been changed. To any normal humam being the private plate was obvious, it was my daughters name and didn’t match the year of the car for a start! My daughter was told she had to carry on paying the 135 pound a month due to her ongoing injury claim. My daughter had a phone call on 17/4/2018 from More Than asking if she was driving her car as there seemed to be a problem with the black box! My guess is they sent it to salvage with my daughters car. She had to explain what had happened, that she no longer had a car, they wrote it off! They told her she could have a 56 pound refund. Today my daughter called me 06/062019 in a panic because More Than had written to her and were cancelling her policy because there seemed to be a problem with her black box and she had ignored their attempts to contact her. That was the last straw, I got on the phone and acted like a demented lunatic! This worked! I was informed that on the 22/14/2018 they should have written and told my daughter she had 30 days to put a new vehicle on the policy or it would be cancelled. (My daughter hasn’t yet got another car) They shouldn’t have carried on taking £135 a month, last payment taken on 01/06/2018! She was given false information! She will be refunded! They are sorry for the misunderstanding! Do not insure with More Than Smart Wheels! The company is a complete unprofessional joke Reviewed on: 7th June 2018

Insurers From Hell

I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top up. I had to query it to get confirmation of 2000 top up. Monthly usage emails. Then an email saying I was running out of miles. I replied that I wasn't. They replied that indeed I wasn't. No apology. Then an email saying I had run out of miles. I replied that I hadn't. They replied O yeah, you haven't. You still have **** miles left. Again, no apology. Absolutely the worst outfit I've ever come across. No wonder they're going out of business. Reviewed on: 9th January 2024

Less Than Happy

Want your car claim settled for half the value without your consent? No problem. Want to be told you have 9 years no claims one day, then 3 years the next day? Not an issue. Want to spent hours on hold, only to speak to someone who’s more interested in their holiday than your stolen car? Go to More Than! Like me, you may experience all of the above… avoid like the plague. Reviewed on: 6th December 2023

More than is a poor car insurance

More than are a poorer car insurance company if u miss one payment they cancel your policy and don't send a certasy call to say there is a issue, and you are driving around with no insurance total out of order, it's not a company I would recommend!!! Reviewed on: 27th September 2023

Good honest company

Dealt with car insurance for change of cars immaculately Reviewed on: 12th September 2023

Fantastic company to deal with

So helpful and pleasant to deal with when I had a bump. The whole process was quick, smooth and a solution reached in good time. So easy to deal with. Reviewed on: 2nd September 2023

Best price car insurance

Had to get car insurance for our new car and More Than came out the best price and cover. Also, it is nice to have our insurance with such a well known company. Reviewed on: 19th July 2023

Expensive

I shouldn't have to pay 300 dollars for an ugly car monthly. Car insurance is too expensive. I don't want to give my money to you hideous people. Reviewed on: 7th July 2023

Scammers

Worst insurance company out there from what I've seen, seem like a good price for a new driver at the start it includes a blackbox, all was going okay except a few occasions that I was emailed by them saying that I had been speeding when I definitely had not been and as I was close to my milage limit and would be needing to buy more, I noticed my score started going steadily down daily, I know this was not as it should have been since I wanted to get the miles cheeper as this is based on your driving score, I was driving no where near the speed limit and not taking any corners above 10mph, called them up, they were useless and told me the bad score was because I'd gone 31 in a 30 a week and a half before but since then all been green however the sore still dropping each day. The miles would cost be over £1000 for 3000 miles. Avoid their seemingly great offers! Reviewed on: 7th June 2023

Great for being able to check mid term policy changes

I was able to check out what my next car would cost, without any faff or trouble. It was clear and transparent and not at all what I'm used to with other insurers. Reviewed on: 1st June 2023

A company that provide a very slow service and pays out less than.

Claimed non fault car accident, car prices had gone up after covid lock down. They would not agree and paid 30 % less for my car than market value. Terrible service and not the 1st time dealing with these thieves Reviewed on: 9th April 2023

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