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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 4.43 (359 reviews)

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4.43

Based on 359 reviews, last reviewed 12th May 2026

90% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

66%

10%

20%

Latest highest rating:

5

A great product with quality service. A great product with quality service. Automatic rewards with the Fairer Share scheme is great. App is easy to use but sometimes lacks certain features... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Beware, Flexplus travel insurance is worthless NW Flexplus travel insurance underwritten by Aviva is not worth having. We claimed once with Nationwide's previous underwriter and it was very easy. H... Read more Reviewed on: 12th May 2026

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexPlus reviews (359)

Outstanding breakdown cover

I used Nationwide's breakdown service today. The advisor on the phone picked up within a few minutes. He was helpful and explained the whole process. Within 15 mins AA arrived. He was so friendly, so polite and knowledgeable. I cannot recommend the service enough. He sorted out my car and I was on the road within half an hour. He explained what he was doing and talked me through the whole repair process. Exceptional customer service and care. Highly recommend the Nationwide breakdown cover. Reviewed on: 3rd June 2022

Breakdown recovery

Broke down at 20.40 in urban area but not close to any facilities. Edgertons Breakdown arrived at 23.00. On arrival man arrived and said "oh I know what's wrong with this, it's the battery" which he thought was in the boot, but it wasn't, it's under the bonnet. Then he said it was the alternator, then he changed his mind, it was the DPF and said "it's ridiculous " 'I can't fix this, will call you a recovery" However, he DIDN'T call a recovery vehicle but registered the job as completed and left us at 23.45 waiting. Phoned helpline again, operative told us he had signed the job off as completed. She called emergency truck and we got home at 02.15 (basically waited six hours to get home, ten miles away).I do wonder if this company get paid more for arriving after 2300 hours and a bonus for saying they have fixed the problem!!! My Mum has the same cover, she is 78 years old, I dread to think of her being subjected to this (lack of) service!!!!!! Reviewed on: 25th May 2022

Rubbish travel insurance

Have been flex plus customers for many many years. Twice have tried to claim on travel insurance and both times have been rejected, even after being told initially that we would be covered. We will now close our account, waste of £13 per month. Reviewed on: 28th April 2022

Poor service, in fact no service

Been trying since 4.3.22 to sort a refund pushed from pillar to post, promised call backs, today 22.3.22 and still on the phone being messed around. Reviewed on: 22nd March 2022

ignored my problem when I was abroad

I had an accident when I was abroad, they didn’t support me despite I provided evidence, they offered non financial support, don’t rely on Nationwide insurance Reviewed on: 18th March 2022

Perfect

Everything you want and need in a bank. Great products, great service, great app. Nothing to improve! Reviewed on: 11th March 2022

Excellent, easy service

They consistently provide excellent service with easy to access customer care Reviewed on: 11th March 2022

Useless company

I lost my phones and i tried to use my insurance, in the beginning they told me its gonna take 4 days and i was happy but after i send them the documents they told me there is no time limit for responding to your claim for lost!!!! So thats mean it may take month or more they replay back!?!?!?! Im looking to buy new phone.... Reviewed on: 3rd March 2022

Banking app quite annoying

Love the perks with this account and find it good value for money. However the need to have a machine to authorise a payment as low as £5 is annoying when out. Reviewed on: 2nd March 2022

Great service

I have banked with nationwide all my life since I was young when I had a children’s saving account. I decided to upgrade to the flex plus account as I wanted to benefit from the features of the account. I have had to use the breakdown cover a couple of times. They always provide a 5 star service. I wouldn’t take my finances anywhere else. Reviewed on: 1st March 2022

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