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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (322 reviews)

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3.99

Based on 322 reviews, last reviewed 7th Sep 2025

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Excellent Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates Reviewed on: 7th September 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexPlus reviews (322)

Nationwide flex account insurance hopeless

what a terrible experience in dealing with their claims department. constantly asking for the same documentation. lack transparency, no communication and in our case charging an excess fee for our son under 18 but not covered on the claim. stuck an excess fee per person and did not explain that a separate claim would be required and of course to apply another excess. taken over 12 months to deal with my claim. Very unprofessional and shambolic setup. We did take travel insurance with another insurance company before our booking accommodation, way before COVID 19 and typical of Insurance let us down. Do your homework and vote with your feet. Reviewed on: 24th March 2021

Excellent all round banking products

Nationwide flex-plus account with visa debit card does everything I need. Text messages re my unusual /larger payments very reassuring. Flex plus insurance cover adds value. Laptop sign-in is cumbersome so use ipad app with fingerprint recognition. Reviewed on: 20th March 2021

Great value banking

All the extras are great; better interest would be ideal. Reviewed on: 19th March 2021

Flex Plus Travel Insurance - seems fine unless you actually need to use it

I’ve been a Nationwide Customer for 20 years and been paying for a Flex Plus Account with travel insurance for ~10 years. Thankfully I’ve never had to use it. Until COVID-19 that is. Nationwide Insurance have made an absolute ordeal out of trying to claim any money back, requesting document after document, reducing the amount I could claim at every turn until I eventually made my peace with getting around £300 back (out of an original £2000 outlay). Now it seems after more wriggling and document requesting, I’m not even getting that. Disgusted with the way I’ve been treated, to say the least. Reviewed on: 10th March 2021

Good banking experience

Nationwide have been an excellent bank for current account and credit card. Their online banking and app are really easy to use. Reviewed on: 10th March 2021

Because you are better than Metro Bank

The best. The best. The best. The best. Reviewed on: 4th March 2021

Very happy with it

Very helpful n easy to understand n use Reviewed on: 19th February 2021

Best bank account with insurance benefits

This is the most useful bank account I have since it comes with mobile insurance, travel insurance and breakdown for £13 per month which is a bargain. I would recommend Nationwide to my family and friends with any hesitation. Reviewed on: 18th February 2021

Hassle free banking

For a reasonable monthly charge you get a competent banking service and useful benefits - travel insurance, vehicle breakdown and mobile insurance. Reviewed on: 17th February 2021

trystworty

excellent friendly service,top service Reviewed on: 16th February 2021

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