Write a review

Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

View other Nationwide products

4.01

Based on 321 reviews, last reviewed 13th Jun 2025

27% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

Read all reviews Write a review

About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Review Nationwide: FlexPlus now

Help others make smarter decisions by sharing your own experience.

Write a review

Nationwide FlexPlus reviews (321)

Flex plus benefits

Good value as a joint account. Get breakdown cover, travel insurance, and mobile insurance for much less than would cost me otherwise Reviewed on: 5th January 2022

Fab application process from start to finish

Brilliant website, app, comms, got my sign up bonus faster than advertised. The app has better functionality than First Direct and I like the fact it is a Mutual. Reviewed on: 3rd December 2021

Disgusted

I had reason to complain to NBS about something But was disgusted to get a reply from customer services that had a link to The Black Lives Matter Website at the bottom of the email, According to the NBS Management team this is acceptable, As a armed forces Veteran I was deeply offended when B.L.M set fire to the Union jack and sprayed BLM on memorial's to many Black, White and Asian solders that gave there lives so they could have the Freedom they have today, I am in no way a racist having served with many Excellent Black and Asian solders I agree that everyone is entitled to a opinion but please NBS please Keep your support of political organisations to your self and don't force them on members Reviewed on: 24th July 2021

Mobile Insurance cover

Terrible experience with mobile claim, they don’t have any answer when claim will settled and keep lying very clearly on documents received by them. They took so many documents like I am applying for mortgage. They are just giving my money back nothing else as I have to pay it my claim passed by them £125 and rest I am paying £13 per month and I will get refurbished phone from them but for that I am already waiting for 11 days now and they are saying they still can’t give me time limit. Waste of money and time with lots of hassle and stress. Better you save money what you are paying month for insurance and add £125 which you have to pay for excess so you can buy same kind of phone and you will save money. Reviewed on: 21st July 2021

Mobile phone insurance is a waste of time

I sent my phone off twice. They fixed my screen first time, but it came back with a loose fingerprint scanner, sent back again came back looser. They advised replacement in 1-3 days . called to check on 2nd day when it might be and was advised will be 1-3 days from today as they had a stock issue...But no call. Wanted to speak to a manager no one available....Look at this mobile phone company on Trustpilot Lifestyle services Group. All saying the same . If I was nationwide I would review where they have their insurance as its tarnishing their name. Reviewed on: 10th June 2021

Great product on paper until you need to claim!

booked a villa in February 2020. Owner refused to return deposit in April 2021 .Insurance stated page 20 point 10. Doesn't cover my money if I gift holiday to family members so was entitled to one 6th of claim less excess. Whats the point of being insured in the headline selling points to be caught out by clauses in T&C's. If I insure a car and crash it I don't expect to receive a instance claim to be split by number of people in the car . So how is this any different Reviewed on: 20th May 2021

Excellent - has paid out claims

Have had this account for 6-7 years now and in that time been unfortunate enough to need to claim for replacement mobile phone (stolen), medical expenses in Brazil whilst travelling (£1-2k) and a skiing accident (several £k including repatriating me to the UK flights transfers etc all covered). Once all proof/documentation provided everything was paid out and sorted v efficiently on each occasion. Have also used breakdown cover at home when car battery went flat + very easy. Well worth the monthly charge. Reviewed on: 12th April 2021

Great service

Great service from a great bank and very competitive products for members. Reviewed on: 9th April 2021

Excellent breakdown service

In the last 5 years I have broken down three time and on each occasion Nationwide's service was excellent. Three days ago my vehicle's diesel pipes broke and all fuel ran out. They came within an hour, dropped the car off to my yard and myself round the corner to home. They collected when arranged, phoned to advise me of exact times, and were helpful and courteous. I even had a hire car delivered on a bank holiday Monday to get me out of trouble. I complain about everything usually but this service was brilliant. Polite helpful staff, all excellent from beginning to end. Reviewed on: 6th April 2021

Nationwide flex account insurance hopeless

what a terrible experience in dealing with their claims department. constantly asking for the same documentation. lack transparency, no communication and in our case charging an excess fee for our son under 18 but not covered on the claim. stuck an excess fee per person and did not explain that a separate claim would be required and of course to apply another excess. taken over 12 months to deal with my claim. Very unprofessional and shambolic setup. We did take travel insurance with another insurance company before our booking accommodation, way before COVID 19 and typical of Insurance let us down. Do your homework and vote with your feet. Reviewed on: 24th March 2021

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Advantage Gold
from NatWest 4.48 from 365 reviews
Current Account
from thinkmoney 2.68 from 70 reviews
Current Account
from Reliance Bank 4.00 from 1 reviews

Want to see more from Nationwide?

Student Current Account
from Nationwide 5.00 from 5 reviews
Select Credit Card
from Nationwide 4.87 from 9 reviews
Regular Savings
from Nationwide 4.74 from 79 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub