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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.92 (297 reviews)

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3.89

Based on 297 reviews, last reviewed 24th Dec 2024

83% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

10%

23%

Latest highest rating:

5

Banking made easy Found everything to be straightforward and beneficial. The app is excellent and feels very secure. Linked regular saver was good all in all couldn’t f... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (297)

Review of the Nationwide, FlexPlus:

Great bundle card

Great card to have with added extras such as holiday insurance, breakdown cover and phone insurance Reviewed on: 11th April 2023

Travel Insurance is absolutely useless

I was originally with Midland Bank who became part of HSBC. Very good service including insurances. In my local town they closed the branch even though it was ALWAYS busy. Rather thank have to drive 12 miles to the nearest HSBC branch I switched to SANTANDER in Romsey and the manager there was wonderful and ran a very efficient branch. Despite all of her efforts SANTANDER closed this branch and I signed up to Nationwide in Romsey. All seemed good on paper until you have to claim on their travel insurance. What a bunch of useless time wasters. If you like being on hold for over an hour then that is fine! They don’t phone when they promise they will and their upload documents on the web page is awful. Just spoken to somebody now after being listening to Music on Hold for 2 hours! Really poor show. As soon as my claim is sorted I will be changing banks as I do not expect to treated like this. Reviewed on: 13th March 2020

Very poor customer service

I have Nationwide FlexPlus Insurance and was stranded in Napal last year after my flight was cancelled due to airline failure. Nationwide did not pay a penny nor were they any help (even though I had paid additional est £80 for the coverage in Napal). In my travel group there was 15 other people who got a full refund or partial due to this event. Many had insurance with Halifax which were great in helping them and even calling them in Napal to ensure they are ok! That aside, I did not teach my lesson and I still stayed a loyal customer. I am travelling to Bulgaria Friday and I have not managed to reach a customer service and ensure I am covered for the past week. I just tried again and after holding the line for 13 mins I got disconnected. The customer service is appalling and I will be changing my insurance. The bank doesn't do anything, the helpline keeps passing you around and so on. Reviewed on: 2nd March 2020

Reliable, useful bemefits

Oneline Banking is very easy too! Reviewed on: 9th February 2020

A great set of perks for a great price

Saved so much money on travel insurance, mobile and breakdown cover by combining them with my flex plus account. The linked saver is an amazing rate too. The mobile app is one of the best around from a mainstream bank. Reviewed on: 26th January 2020

Good

Friendly too, probably the best bank I've been with Reviewed on: 17th January 2020

FlexPlus gives added value

Flex Plus perks (mobile phone insurance, breakdown cover) are well worth the £13/month. Used both more than once. Great customer experience. That's not to mention the better interest rate. Reviewed on: 15th January 2020

Best packaged account

Best packaged account, great customer service. Reviewed on: 14th January 2020

Great account

I love this account and the benefits that come with Flexplus Reviewed on: 6th January 2020

Definite decline in quality recently

Having been with Nationwide for almost 9 years and having everything from a mortgage, insurance and paid current account with them i'm dismayed to say that in the last 18 months the quality of their products has declined massively. The benefits of their paid account is no longer really worth it and their overdraft fees are complex and poorly explained. The biggest issue is with the quality of their customer service. As an example i recently sent a message through their online messaging system to advise my credit card had stopped working and asked why, they advised that over a month ago they had detected possible fraudulent activity on it, cancelled it and sent a new one at the time. I don't use my card often which is why i had only just discovered it wasn't working. Putting aside my grumble that they hand't bothered to inform me at the time they had done this, I reminded them that it was now over a month later and they should have worked out from my message that i was oblivious to any new card being sent and had obviously not received it. The response from them was the text equivalent of someone shrugging their shoulders! I had to respond and ask them to send a new one...again. This hasn't been an isolated incident I have has a few other experiences where the agent on the other end just seems to be working from a script and piecing the response together from templates which make no sense and don't take into account the context of the issue or level of understanding the customer displays. This is the quality of customer service you can expect from Nationwide Reviewed on: 3rd January 2020

TERRIBLE INSURANCE PROVIDER

over 6 replacement phones sent and still not been sent an acceptable replacement. Also raised the price and reduced the benefits Reviewed on: 8th December 2019

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