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Nationwide: Personal Loan reviews

Name: Personal Loan
Rating: 4.24 (38 reviews)

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4.12

Based on 38 reviews, last reviewed 5th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

18%

2 star

13%

Latest highest rating:

5

very good Received a very good interest rate for my first ever personal loan. Banked with Nationwide my whole life and never had a bad experience. The loyalty b... Read more Reviewed on: 5th February 2025

Latest lowest rating:

1

They say they are there for their members, but if yo... They say they are there for their members, but if you need help. They just brush you under the carpet. Reviewed on: 13th March 2024

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About this product

Nationwide personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Nationwide personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Nationwide personal loan, we'd love you to write a quick review too.

Nationwide Personal Loan reviews (38)

Review of the Nationwide, Personal Loan:

Disgraceful service / support

Disgraceful customer service and banking facility. If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need. Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years. Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic. These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work. Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it? As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department. This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship! By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide. I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum. Reviewed on: 23rd March 2020

very good

Received a very good interest rate for my first ever personal loan. Banked with Nationwide my whole life and never had a bad experience. The loyalty bonus's that i received a few times were also a fantastic touch Reviewed on: 5th February 2025

Getting a personal loan was a very good experience a...

Getting a personal loan was a very good experience and hassle free. Reviewed on: 12th June 2024

It was quick and easy to arrange a personal loan.

It was quick and easy to arrange a personal loan. Reviewed on: 24th May 2024

They say they are there for their members, but if yo...

They say they are there for their members, but if you need help. They just brush you under the carpet. Reviewed on: 13th March 2024

The loan was easy to apply for and easy to understand!

The loan was easy to apply for and easy to understand! I feel that my needs were listened to and they were friendly but fair in explaining what was accessible, and what wasn't. They're super clear in explaining how it works and the steps to get there. Reviewed on: 28th February 2024

Very poor customer service

I took out a Personal Loan a couple of months ago and then decided wanted to settle it early so I rang the Personal Loan Department over 2 weeks go to ask for a settlement figure and letter/email. I needed something in writing from them. They gave me the figure verbally and said they could not email it to me but it would be posted to my home address and it would take around 5 working days. Still not received it to date. I have phoned a couple of occasions over the last 2 weeks and was told it would be on its way but still nothing. Phoned yesterday and was told that they have had IT problems (not my problem!) and there was a delay with statements and settlement figures going out in the post. I did get cut off due to poor signal and I was on my way to work so was not able to call back. I phoned the Yeovil branch today to try and see if there is anything they could do but apparently they do not have access to the personal loan system (even though they are the same company) and therefore they would not be able to print anything at branch level. Having looked at my records, she also told me that in fact my request for a settlement letter had not been activated (2 weeks ago!) and hence why I hadn't received it so the IT problem was a lie! The lady I spoke to at the branch said she would contact the personal loan department and see if they are able to get something sent through to the branch in the post which should be through by tomorrow, but we will see. I just feel we are now in the 21st century and Nationwide you need to move with the times!! Very disappointed!! Reviewed on: 26th January 2024

Comfortable process

It was good to talk to everyone at nationwide and go through the application process. They were very helpful and supportive when I needed more information, explaining or details. I would happily recommend them. Thank you. Reviewed on: 31st May 2023

The best bank out there!

I’ve been a nationwide customer for 11 years, almost 12 years and they have always been a great bank - friendly staff, great communication, easy to work app. Whenever I have needed a loan, nationwide have offered me a great deal and I love that I can view it in my app, alongside my bank account and savings account! Their interest rates have always been low for me, which keeps me coming back for if I ever need a future loan. Reviewed on: 5th April 2023

Great bank very supportive

Great bank been with them for 8 years and never had any problems. Have a personal loan and they have been understanding and supportive when covid hit and had to make arrangements on my agreement and repayments. Great service very helpful and understanding. Always go above and beyond Reviewed on: 10th March 2023

Quick, easy and simple

Loan application was easy to fill out, money arrives in your account super fast and easy to manage on the app Reviewed on: 10th March 2023

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