Write a review

NatWest: Home Insurance reviews

Name: Home Insurance
Rating: 3.2 (35 reviews)

View other NatWest products

2.68

Based on 35 reviews, last reviewed 23rd Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

11%

3 star

40%

Latest highest rating:

5

Great customer service, friendly and knowledgeable. Great customer service, friendly and knowledgeable. Reviewed on: 14th January 2025

Latest lowest rating:

1

"My Sky view has been leaking for duration - e. "My Sky view has been leaking for duration - e.g., several weeks, a month and despite multiple attempts to contact customer service, I have received n... Read more Reviewed on: 23rd February 2025

Read all reviews See your review

About this product

With so many providers on the market, finding the right home insurance policy for your needs can be challenging. We collect NatWest home insurance reviews to help you make an informed decision when choosing your next provider.

NatWest is underwritten by U K Insurance Limited to offer home insurance. Choose between buildings cover, contents cover or a combined policy of the two. All policies have two levels of protection, Standard and Elite. NatWest also offers a...

NatWest Home Insurance reviews (35)

Review of the NatWest, Home Insurance:

Home insurance

After an accident happened in my house,I’m still in temporary accommodation, they are dry slow and I have to call every other day and speak to many people .one day even after a weeks one staff told me that my name isn’t on my house Ensuranc which it was and my husband most call them. That made me so mad. Of course I spoke with polite customer service as well but still waiting and no one doing anything for a house. Actually it cost slot for them to keep me in temporarily accomm... Reviewed on: 28th March 2023

Good customer service

Home insurance was easy to purchase and offers good competitive rates. Would recommend to family or friends Reviewed on: 13th April 2021

Awful Natwest home insurance

Very bad service, 4 to 5 phone calls, endlesss conversations, divulged teams, not the most responsive to in an emergency and overall an utterly poor service. Natwest home insurance discredit their customers. After around 2 and a half hours of my personal time spent on opening the case they still require more information and for this it would take me roughly 1 and a half to 2 hours to get hold of. I’m completely exacerbated and refuse to coerce my own resource to concede this c... Reviewed on: 1st March 2021

NATWEST NO GOOD

I got burgaled 2019 rang NatWest insurance . Had over 4-5 people involved left messages to a girl called Emma in Glasgow never got back to me had a nervous break down social workers critical care team mental health only for Ian aitken to tell me he wasn’t interested in the emotional side only the claim was scared frightened at my lowest lots of family things goin on suicide critical car accident with my daughter family suffering cancer dad in hospital for over 5-6 week a lot so ... Reviewed on: 13th October 2020

Do not have NatWest insurance

They have a company called Sedgewick that work on there behalf and treat you like a criminal, never been treated so badly. Reviewed on: 21st November 2019

RIP off

Boiler stopped working they sent out a plumber, problem was leaking pipe and the pump stopped working, boiler is only 6 years old they condemned the boiler, please read on... The pipe was a small plastic pipe that leaked a drop or 2 a day, the pipe cost £30. The pump cost £120 plus fitting total cost £280 inc vat. Bottom line is they condemned a 6 year old boiler for a plastic pipe a bit like a mechanic coming out to your car finding your problem is a plastic pipe and saying ... Reviewed on: 4th October 2019

Cowboys

We tried to claim for broken tablet like for like, they offered us £9 for another brand, complete scam. Will not be using Natwest infuture. Reviewed on: 12th April 2019

usual rubbish. One star is too much on both.

Only give 1 star because can't go negative. (shame that). 40+ years with natwest bank. Used their insurance services for many years. Never a claim until last 4 years. Been trying to claim for 4 years on 1 building problem. This insurance is blatant theft. arranging to leave Natwest ASAP. Reviewed on: 4th October 2018

Brilliantly fast, easy to understand and good value!

I lost a pair of diamond earrings and from the moment I reported the loss to the day the money was paid into my account was 10 days, no quibbles and perfect attention to my case. Was frankly surprised and really, really happy with the outcome. Reviewed on: 13th August 2018

Feeling ripped off

Customer of Nat West for 50 years. Believed they were as fair as any only to discover that when my roof tiles blew off they would not accept my claim. Sent an assessor to come up with a spurious excuse. Cancelled insurance policy only to be aggressively harassed to pay the year's premium. Very happy to take ones money and take no responsibility. A disgrace! TM Reviewed on: 7th May 2018

Very Unfair and trying to opt out!

I have been Nat West Customer for 52 years & have Home Insurance policy for over 45 years. When I had a leak from roof into loft over my garage, I claimed, after few days assessor came but did not want to go in the loft (I told him that my son had been in loft & identified the site of leak, he just shrugged his shoulders & took photos from outside and told me he will pass it on to his company. however nothing happened and when I rang company dealing with claim sai... Reviewed on: 12th April 2018

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Home Insurance
from Halifax 3.07 from 90 reviews
Landlord Insurance
from UKinsuranceNET 0.00 from 0 reviews
Home Insurance
from Leek Building Society 4.96 from 24 reviews

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub