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NatWest: Select Account reviews

Name: Select Account
Rating: 4.67 (706 reviews)

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4.56

Based on 706 reviews, last reviewed 18th Apr 2025

500% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

82%

11%

Latest highest rating:

4

I use the select account as a backup current account. I use the select account as a backup current account. I don't use it much because other accounts and banks have better account rewards Reviewed on: 18th April 2025

Latest lowest rating:

1

The over the hill bank After a very bumpy. Where the bank closed my account for 2weeks last year without my knowledge leaving me with no way to get to my money for food an... Read more Reviewed on: 4th March 2025

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About this product

The NatWest Select Account is an award winning basic current account helps you manage your money in one place, with no monthly fee.

The Select Account can be managed via the mobile banking app and there is an option for a short-term overdraft if you meet the eligibility criteria.

NatWest Select Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Select Account reviews (706)

Review of the NatWest, Select Account:

Great customer service

I had recently lost my debit card and phoned up they checked every transaction was me whilst they got it cancelled and ordered a new 1 and to my surprise as I was on the phone a long they even paid me for call charge I feel like they cared Reviewed on: 14th January 2015

Fast Service

Always friendly and ready to help Reviewed on: 10th March 2023

Very easy to use

I love the app and it’s so easy to use Reviewed on: 10th March 2023

No issues

Never had any difficulties, when have lost card or had fraud it has been dealt with swiftly and I have not waited too long to get through. Staff have always been nice Reviewed on: 10th March 2023

Wouldn't recommend

They are happy to take charges when you have no money. Take you into an unarranged overdraft and then charge you again for them doing that (not till next month mind so you've forgotten and it happens again) not very helpful customer services. Have found them to be quite snooty and short with a lack of understanding of the pressure the general public are under. Claim to be willing to help people in financial difficulty but in reality this is no the case. The banks version of greenwashing. Reviewed on: 10th March 2023

Best Bank

For the best banking NatWest can't be beaten Reviewed on: 10th March 2023

Rubbish

As a disabled customer I am treated very badly when in branch . I have a hidden disability am not able to stand for long twice I have been shorted to in branch for asking for a chair! Reviewed on: 10th March 2023

Great service

I recently switched and rhe process was seamless, and I'm happy with their engagement with their customers. I'm glad I switched. Reviewed on: 10th March 2023

Hassle free switch-great bank

Moved last year for. -£175 reward. All moved smoothly, good budgeting tools and spending controls. Would recommend Reviewed on: 9th March 2023

Not much to complain about

Having banked with NatWest for years my only real complaint is the biometric security (that the app uses for payments above a certain amount) which I have found to be very unreliable. The app works fine otherwise. Reviewed on: 9th March 2023

Very Good

We had to close our Lloyds account and the Select account was easy switch Reviewed on: 9th March 2023

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