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NFU Mutual: Car Insurance reviews

Name: Car Insurance
Rating: 4.43 (46 reviews)

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4.20

Based on 46 reviews, last reviewed 15th Oct 2024

86% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

75%

2 star

Latest highest rating:

5

customer service I renewed my insurance this year over the phone and the process was easy Reviewed on: 15th October 2024

Latest lowest rating:

1

I had Legal Expenses cover. I had Legal Expenses cover, it stated I was covered for anything to do with the use or driving a motorised vehicle, I made a claim because I was charg... Read more Reviewed on: 1st August 2024

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About this product

NFU Mutual provide comprehensive insurance policies for most types of vehicles - from cars to motorcycles, motorhomes to vans.

Each type of vehicle has its own type of policy to help customers find the right level of cover. Some policies also include extras you may expect to pay for from other insurers.

NFU Mutual motor insurance reviews help you find out what it’s like to be a customer. If you’ve used NFU Mutual before, you can also leave a review and share your experience.

NFU Mutual Car Insurance reviews (46)

Review of the NFU Mutual, Car Insurance:

I had Legal Expenses cover.

I had Legal Expenses cover, it stated I was covered for anything to do with the use or driving a motorised vehicle, I made a claim because I was charged with following an MOD vehicle, I had dash cameras on my car that proved I never followed a MOD vehicle, so I made a claim under my Legal Expenses Policy, but they refused to accept my claim, stating it was not a motoring offence, but the Policy stated anything to do with the driving and USE of a motorised vehicle, the Policy did not mention a motoring offence, they just made that up. Reviewed on: 1st August 2024

first class service

I had a non fault claim. phoned Nfu. after the phone call. received a phone call from the local body repair shop. car booked in for repair Nfu kept in touch. even after I got my car back. yes you can get cheaper insurance. but Nfu are 5 star. when claiming. Reviewed on: 22nd September 2018

A pleasure to deal with

My husband and I originally just walked into our local NFU office off the street - no appointment. We had heard a lot of good reports about the way NFU treated their clients and dealt with claims so we thought we would give them a go. On arrival we were greeted warmly by a gentleman who took us into an office - with a door that closed so nobody could overhear which was a refreshing change - and listened carefully to our requirements. He gave us a quote for our motor insurance, which was substantially lower than we had been paying, there and then. We agreed. We have been with them ever since and we have had to make several amendments to the policy during this time - change of vehicle and my husband has has to cease driving a couple of times for health reasons - and these alterations have been dealt with immediately, efficiently and with no administration charges! All in all, a company that I would recommend to anyone. Reviewed on: 21st September 2018

excellent customer service

I dont ever feel that the staff are reading from a script when I talk to them. They are very knowledgeable but if there is anything they are not sure about they are honest about it Reviewed on: 15th September 2018

Good for first year but inflexible for renewal premium

The first years price was excellent. when I queried why the base price had increased by 20% for the second year the local office were most unhelpful and said a discount had already been applied. I was told the system would not allow them to decrease the premium further which is utter nonsense Reviewed on: 19th August 2018

Stay local.

We can all get insurance over the internet,but the NFU are local to One and All and any problems you just walk through the front door and sort it no calls across the world at a time When You Want Action. Do the maths a 35p minute phone call to a call centre of which the first 15 mins are spent getting 'your details and file up' so any internet saving is being eaten away. It,s simply not worth it. Reviewed on: 2nd December 2017

The older you are thebetter

5yr driving son was dearer than 4 month driving son? Reviewed on: 30th September 2017

Nice to deal with

The ability to talk to a real person instantly is a great relief. They are always friendly, helpful and efficient Reviewed on: 13th September 2017

Great customer service

Amazing customer service, it took no time at all to adjust my motor insurance. The support team were amazingly helpful and friendly. Reviewed on: 6th September 2017

Very friendly and competitive prices

Good friendly and helpful staff. Prices are very competitive. When there is a claim then they resolved efficiently. Reviewed on: 4th September 2017

Top notch service bargain premium

Great price for great cover! Friendly customer service Reviewed on: 1st August 2017

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