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NFU Mutual: Car Insurance reviews

Name: Car Insurance
Rating: 4.43 (46 reviews)

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4.20

Based on 46 reviews, last reviewed 15th Oct 2024

86% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

75%

2 star

Latest highest rating:

5

customer service I renewed my insurance this year over the phone and the process was easy Reviewed on: 15th October 2024

Latest lowest rating:

1

I had Legal Expenses cover. I had Legal Expenses cover, it stated I was covered for anything to do with the use or driving a motorised vehicle, I made a claim because I was charg... Read more Reviewed on: 1st August 2024

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About this product

NFU Mutual provide comprehensive insurance policies for most types of vehicles - from cars to motorcycles, motorhomes to vans.

Each type of vehicle has its own type of policy to help customers find the right level of cover. Some policies also include extras you may expect to pay for from other insurers.

NFU Mutual motor insurance reviews help you find out what it’s like to be a customer. If you’ve used NFU Mutual before, you can also leave a review and share your experience.

NFU Mutual Car Insurance reviews (46)

Review of the NFU Mutual, Car Insurance:

I had Legal Expenses cover.

I had Legal Expenses cover, it stated I was covered for anything to do with the use or driving a motorised vehicle, I made a claim because I was charged with following an MOD vehicle, I had dash cameras on my car that proved I never followed a MOD vehicle, so I made a claim under my Legal Expenses Policy, but they refused to accept my claim, stating it was not a motoring offence, but the Policy stated anything to do with the driving and USE of a motorised vehicle, the Policy did not mention a motoring offence, they just made that up. Reviewed on: 1st August 2024

Great service and you get to speak to a local rep

NFU are perhaps a little more pricey than competitors but you know they will pay out if the worst was to happen and you don't get charged any extra for paying via monthly direct debit Reviewed on: 21st July 2017

Fantastic

I had a car accident 2 months after taking my insurance policy out with NFU Mutual and i can not fault the level of customer service that I received. They had provided me with a car the very next day, and with in 2 weeks I had been paid my claim and bought a new car. Fantastic, friendly service. Reviewed on: 14th July 2017

Not the cheapest, but, definitely the best.

Within 75 minutes of a simple call I was met by the RAC who took me to a local garage which they recommended and I was back on the road. It honestly could not have been easier. Reviewed on: 8th July 2017

Great value quality company

I've only ever had car insurance with NFU Mutual as I find their prices and cover excellent and their customer service is always high standard. I'm always able to phone them and have questions or queries deal with promptly. Reviewed on: 25th August 2016

Personal service

Apart from a good price, the best thing about NFU Mutual is their local personal service. No push button answering machine or waiting on the phone listening to rubbish music. You get through to a real person who can actually help you without having to pass you on to a dozen other people. Good old fashioned service. Reviewed on: 2nd August 2016

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