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NS&I: Premium Bond reviews

Name: Premium Bond
Rating: 2.96 (140 reviews)

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3.01

Based on 140 reviews, last reviewed 12th Dec 2024

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

36%

13%

43%

Latest highest rating:

5

I'm so happy I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk about their ugly experie... Read more Reviewed on: 25th November 2024

Latest lowest rating:

1

81yr old Mother ripped off by NS&I My 81 year old Mother tried to buy some premium bonds for her great-grandson for Christmas. Muddled through trying to order them online, sent a cheque... Read more Reviewed on: 12th December 2024

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About this product

NS&I bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the NS&I's customer service? Smart Money People is fast becoming the UK's leading source of independent NS&I bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

NS&I Premium Bond reviews (140)

Review of the NS&I, Premium Bond:

I'm so happy

I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk about their ugly experience about scam brokers and not share my experience how ( jamesRodriguez)(@)(Cyber-wizard) DT( com) got my funds back Reviewed on: 25th November 2024

Good investment

Premium bonds are a good long-term investment. It's easy to set up or invest more money, the app works well and I always feel encouraged to invest more in the future. Reviewed on: 8th February 2023

Good fun, safe

Great option for higher rate tax payers Reviewed on: 1st February 2023

Never again

A nightmare just to get in... several different numbers and now two step authentication. Telling me to change my browset . I want a simple life Reviewed on: 8th December 2022

Frustrating. Unbelievably poor.

I don't where to start!! So here goes. 45 mins I was on the phone this afternoon to try and find out if my text message was genuine that I was one of the monthly winners. Checked on my app too and I wasn't. Reviewed on: 6th December 2022

Frustration is the only guarantee

After weeks of not being able to log in, several long calls (mostly in a queue) and nice but useless staff (because of the issues not the individuals) I have tried to pull my money out and you need another number that you need to login to obtain, see where this is going? Im in the circle of doom. sack some bosses here its shambolic. Reviewed on: 10th November 2022

"customer services", which is a misnomer.

Rubbish, unable to get beyond a certain point, used to be easy to buy at the post office. Unable to get through on phone to so called helpline Reviewed on: 10th November 2022

Pain in arse

Made a whole new security authentication device lark and what a load of pish. If they’ve updated the old caveman ways and just had it easy normal security NS&I then it would be so much better. The people on chat couldn’t be arsed trying to help you online. The rates are ok for a child’s saving but ever winning anything monthly is not frequent. All these half whits who's put in a lot of money in a very short time seem to win it big !! Reviewed on: 7th November 2022

No wins

The amount I have I should have at least won the min prize of £25 at least but in 7 months I’ve never won anything to even get the 2.2% I should at least get £50 a month for the next 5 draws especially when I can now get over 5% in the bank now. Reviewed on: 2nd November 2022

They have lost my mothers 50k

After applying and paying for 50k worth of premium bonds my mother is now being told NS and I have no record of her account despite cashing her cheque for 50k. It is impossible to get any answers from customer service and when she lodged a complaint she was told someone would ring her back in 48hours. It is nearly a week later and she hasn’t received this call. Nobody seems to want to help. Surely this should be a simple problem to resolve by speaking to the accounts team? How can they loose 50k and why aren’t they doing their upmost to resolve this issue as a matter of urgency? Reviewed on: 26th September 2022

Worst customer service

Took me 3 days to get through to them on the telephone..EMPLOY MORE PEOPLE...i am now closing my account with them Reviewed on: 20th September 2022

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