Jasmine 's community profile page

Write a review

Viewing profile for,

Jasmine

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the NS&I, Premium Bond:

View on product page

They have lost my mothers 50k

After applying and paying for 50k worth of premium bonds my mother is now being told NS and I have no record of her account despite cashing her cheque for 50k. It is impossible to get any answers from customer service and when she lodged a complaint she was told someone would ring her back in 48hours. It is nearly a week later and she hasn’t received this call. Nobody seems to want to help. Surely this should be a simple problem to resolve by speaking to the accounts team? How can they loose 50k and why aren’t they doing their upmost to resolve this issue as a matter of urgency? Reviewed on: 26th September 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.