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One Call Insurance: Car Insurance Broker reviews

View other One Call Insurance products
4.76
Based on 12,680 reviews, last reviewed 25th Sep 2024
8615% increase in 5 star reviews
in the past 90 days
650% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
8%
See only 3 star reviews
1%
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0%
See only 1 star reviews
2%

Latest highest rating:

5

Feeling very happy They have given me great value for my hard earned money, so they have made my day fantastic. Reviewed on: 25th September 2024
David Nevitt's avatar
David Nevitt

Latest lowest rating:

1

Go careful - introductory rates rocket at renewal! Go careful - introductory rates rocket at renewal! Reviewed on: 25th September 2024
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SimonJ
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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (12680)

Charge £50 to cancel day after puchased

1
Took out insurance based on VFM. When recieved docs realised it was an Ageas policy and read reviews. Decided to cancel within cooling off period. They have charged me £50 to cancel!!! I have read further into their practices and find they charge huge amounts for trivial work. Do not touch. Which magazine give them the lowest rating. Reviewed on: 31st October 2019
Stu3kim's avatar
Stu3kim

Bad bad business

1
Took out insurance for a year and then rung to cancel the renewal 5 days beforehand. They debited my card anyway so I contacted them to refund the money and waited 3 weeks with still no refund.Contacted them again and was assured it would be in my account in 5-10 days and it's now 3 weeks later with no money. Taking money for a service that was cancelled and you have not provided is commonly known as FRAUD! Do not do business with them, they are useless, difficult to get hold off and do not do anything they say they will. Reviewed on: 29th October 2019
Dave's avatar
Dave

Staggeringly poor

1
I tried to buy insurance from these people but decided to cancel it after a problem with their website not recognising my details, tried 'live'chat to resolve...pointless so decided to cancel. With my purchase listed as a quote as it had not been processed this should have been straight forward. 40 minutes of runaround later (including hanging up on me) I discovered that my quote was now a policy as it had been processed whilst I was trying to cancel it and you've guessed it there would be a £49 charge for cancelling a policy less than 1 hour old. Avoid these robbing dogs at all costs. If they were the last insurance company on earth I rather risk prison for driving without insurance Reviewed on: 6th October 2019
Julian Bingham's avatar
Julian Bingham

Rude, arrogant & fee's for everything

1
Use ANY company other than these 4th party call centre cowboys. It's charges & fee's every step of the way, even to change a direct debit, which are not disclosed until AFTER the fact & they refuse to cancel a policy within the legal cooling off period without charging £50 (as per Consumer rights law) Absolute scam merchants . Reported to insurance regulators & FS ombudsman. Reviewed on: 5th September 2019
Stewart 's avatar
Stewart

Cancelled my contract without informing me

1
They cancelled my policy without my agreement and took outrageous admin fees. Contacted customer service which is very poor at best. This seem to be a good revenue stream for your company. I feel someone has been into my wallet taken what they want and left. Please use a reputable company instead, OneCall are anything but!!!!!!!!! Reviewed on: 2nd September 2019
Bob H's avatar
Bob H

Standard

4
Great service for those who hate paperwork and aggressive upselling, great customer care. Reviewed on: 1st September 2019
Chelsea's avatar
Chelsea

Absolute rip off,avoid

1
Their admin fees are outrageous! Customer service is very poor. They are basically out to screw you for every penny and use every trick in the book to do so. Please use a reputable company in stead,OneCall are anything but! Reviewed on: 21st August 2019
Glenn's avatar
Glenn

Avoid at all costs

1
Shame I cant give a zero!!! Despite having 16 years no claims and providing all proof, d licence, everything, I get a text message and email on a Sunday saying they are cancelling my insurance! Guess what, their office is closed on a Sunday! In 32 years of insuring vehicles, I have never come across such a useless cowboy outfit! I have an email from them saying thanks, youre insured, we have everything we need from you! Im inclined to get confused.com to have them deleted! Have asked them to call me first thing Monday. They had better call 9am on the dot! Avoid like the plague! And hey, One Call, I intend to copy and paste this onto every single review site to warn others! . Reviewed on: 4th August 2019
LJ's avatar
LJ

Avoid like the plague!!!

1
Shame I cant give a zero!!! Despite having 16 years no claims and providing all proof, d licence, everything, I get a text message and email on a Sunday saying they are cancelling my insurance! Guess what, their office is closed on a Sunday! In 32 years of insuring vehicles, I have never come across such a useless cowboy outfit! I have an email from them saying thanks, youre insured, we have everything we need from you! Im inclined to get confused.com to have them deleted! Have asked them to call me first thing Monday. They had better call 9am on the dot! Avoid like the plague! And hey, One Call, I intend to copy and paste this onto every single review site to warn others! . Reviewed on: 4th August 2019
LJ's avatar
LJ

Do not use

1
Extortionate fees to make any changes, a £20 per month policy ended up costing £200 for 2 months. Shocking customer service. Reviewed on: 30th July 2019
JS's avatar
JS

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