One Call Insurance: Van Insurance reviews

Name: Van Insurance
Rating: 4.82 (948 reviews)

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4.82

Based on 948 reviews, last reviewed 27th Sep 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

5 star

89%

4 star

3 star

2 star

1 star

Latest highest rating:

5

Professional service Very helpful in changing policy and good communication skills in explaining new policy Reviewed on: 13th September 2022

Latest lowest rating:

1

Try "no call" 10 weeks to settle a non fault claim, they were only interested in making injury claims and hire car charges, I required neither, I was given a claims... Read more Reviewed on: 27th September 2022

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About the Van Insurance

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One Call Insurance Van Insurance reviews (948)

Try "no call"

10 weeks to settle a non fault claim, they were only interested in making injury claims and hire car charges, I required neither, I was given a claims telephone number that no-one ever answered, eventually I was able to contact the underwriters who dealt with my claim in a few days Reviewed on: 27th September 2022

Professional service

Very helpful in changing policy and good communication skills in explaining new policy Reviewed on: 13th September 2022

Terrible experience

I had van insurance for a year was set to renew 12/08/22. I added another van to the fleet so took out another insurance with them. Next day I wanted to add another driver wouldn't let me amend online so got shoved to chat, chat sent me back online and online sent me to chat! Chat then pushed me to someone else on chat and chat then timed out. It took me waiting through chat 5hrs to do a 5minute job. The chat has to be kept active or times out and ends. In the end I cancelled my new van insurance and stopped the renewal. The time and stress it took for this one job I wonder what they would do if I actually had a claim. FYI don't try and call the claim line to get put through to talk to someone as they are a separate company and get this issue all the time, so much so they have requested a number for people to contact. Reviewed on: 8th August 2022

Poor service

Really poor service. Decided to start a policy with this company as it was the cheapest on the market, however the customer service was a heavy price to pay. After I had received my quote, I received a vague email to say that my monthly payments would increase as 'the risk details provided to us at inception of your insurance policy are currently incorrect'. I went onto the live chat to try and rectify this and I was told that I had made a claim a couple of years ago (this claim didn't end up going through, and this wasn't an issue with my previous insurers). Just trying to make more money out of me. Anyway, the attitude of the chat assistant was really poor and they didn't do anything to help. I am still in my cooling off period and will be cancelling tomorrow. Stay away from this company or you may expect to pay more than their initial quote! Reviewed on: 8th February 2022

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