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One Call Insurance: Business vehicle insurance broker reviews

Name: Business vehicle insurance broker
Rating: 4.82 (1865 reviews)

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4.82

Based on 1,865 reviews, last reviewed 9th Oct 2026

38% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

A really super company easy to deal with and very tr... A really super company easy to deal with and very transparent Reviewed on: 9th October 2026

Latest lowest rating:

1

"One Call" - don't believe that for a start! "One Call" is an utter lie. Cal after call, department after department. One Call broker, One Call Insurance, One Call Claims - all act as totally sep... Read more Reviewed on: 25th September 2026

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About this product

One Call Insurance work with 16 providers on their panel to provide business vehicle insurance that covers vans.

Policies include breakdown membership, legal cover and a replacement vehicle. Optional extras are available including tool protection, public and employer’s liability.

One Call Insurance business vehicle insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Business vehicle insurance broker reviews (1865)

From start to completion the staff made it so easy...

From start to completion the staff made it so easy for me , they listened and clearly discussed my cover . 1st class service - couldn't want anymore , 5 star rating Reviewed on: 25th September 2026

Friendly staff, competitive prices

Friendly staff, competitive prices Reviewed on: 25th September 2026

Value for money

We haven't had to claim (touch wood) so to me it's all about the initial valuation of my policy. My little van is termed an LCV but to me it's just a 2 seater car that carries nothing but shopping. One call were prepared to carry over my very extensive car no claims history over to the LCV. They were very competitive and came with good reviews. Their marketing emails have been well balanced throughout the past 22 months and we hope to renew with them again later this year Reviewed on: 25th September 2026

Positive, helpful advice found here!

My contact with one call has always been positive with details explained clearly. The agents have always been polite & professional. i would recommend one call to others Reviewed on: 25th September 2026

I am a repeat customer of one call insurance and hav...

I am a repeat customer of one call insurance and have always found them to be very helpful and very competitive with their price. Reviewed on: 25th September 2026

Thankfully l’ve never had to use the service!

Thankfully l’ve never had to use the service! However, they were very professional when l was trying to arrange a quote. Reviewed on: 25th September 2026

Excellent service professional and courteous staff a...

Excellent service professional and courteous staff a pleasure to deal with Reviewed on: 25th September 2026

Always friendly good price & easy to set up new...

Always friendly good price & easy to set up new cover Reviewed on: 25th September 2026

"One Call" - don't believe that for a start!

"One Call" is an utter lie. Cal after call, department after department. One Call broker, One Call Insurance, One Call Claims - all act as totally separate companies with complete inability to speak to each other. They don't respond well, they don't do what they promise and, generally, they don't give a damn about their customers and certainly can't expect many to renew. I've had 1 accident in the last 20 years, I scraped my van on my gatepost damaging van and gatepost in the process. The fiasco to get anywhere with it was almost enough to drive me to drink - it resulted in formal complaints to each separate entity. One of the 3 responded sensibly, another sent me 2 automated mails suggesting a new claim was made (3 months after the repairs were completed) and wouldn't/ didn't respond further or explain, the third I just heard mothing at all from (One Call Brokers - they just try and fob everything of to one or other of the other entities, then ignore customers. But I am waiting for the overly enthusiastic saleman to ring about my renewal in January!!). I've had bad service before, usually from online only / Call an Indian Call centre types of insurer. You pay pennies amd you can't expect service. But One Call as UK based and, as the name and their advertising suggest, "One Call" shpuld be all it takes - that, in my experience is an utter lie as they appear to neither have the ability nor the intent to deal with anything proactively from a single call. Reviewed on: 25th September 2026

Good service.

Good service. Competitive price Reviewed on: 25th September 2026

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