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Paul L

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Review of the One Call Insurance, Business vehicle insurance broker:

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"One Call" - don't believe that for a start!

"One Call" is an utter lie. Cal after call, department after department. One Call broker, One Call Insurance, One Call Claims - all act as totally separate companies with complete inability to speak to each other. They don't respond well, they don't do what they promise and, generally, they don't give a damn about their customers and certainly can't expect many to renew. I've had 1 accident in the last 20 years, I scraped my van on my gatepost damaging van and gatepost in the process. The fiasco to get anywhere with it was almost enough to drive me to drink - it resulted in formal complaints to each separate entity. One of the 3 responded sensibly, another sent me 2 automated mails suggesting a new claim was made (3 months after the repairs were completed) and wouldn't/ didn't respond further or explain, the third I just heard mothing at all from (One Call Brokers - they just try and fob everything of to one or other of the other entities, then ignore customers. But I am waiting for the overly enthusiastic saleman to ring about my renewal in January!!). I've had bad service before, usually from online only / Call an Indian Call centre types of insurer. You pay pennies amd you can't expect service. But One Call as UK based and, as the name and their advertising suggest, "One Call" shpuld be all it takes - that, in my experience is an utter lie as they appear to neither have the ability nor the intent to deal with anything proactively from a single call. Reviewed on: 25th September 2026

Review of the PayPal, PayPal Credit:

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PayPal started strong and have continued to improve!

I've used PayPal since their earliest days in the UK, on the very rare occasions I've had any reason to contact Customer Services they have always been polite, helpful, clear in their explanations and quick to act when somethings needs doing / correcting. Much better service than i get from my High Street Bank online or in the branch. Reviewed on: 2nd July 2026

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