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One Call Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.82 (10308 reviews)

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4.83

Based on 10,308 reviews, last reviewed 17th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

10%

Latest highest rating:

5

Friendly and professional They were polite and knowledgeable regarding the products I was asking about and in addition sorted out problems that had been the fault of a previous... Read more Reviewed on: 17th October 2024

Latest lowest rating:

1

WORST COMPANY IN THE UK WORST COMPANY IN THE UK, THEY ARE UNCONTACTABLE, THEIR CHAT SERVICE DOESNT WORK, THEY AREN'T AVAILABLE VIA THE PHONE, THEY FINE YOU RIGHT AWAY IF A PA... Read more Reviewed on: 24th February 2024

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One Call Insurance Insurance Broker reviews (10308)

Lost Address - Payments Lost, just a litany of poor customer service

The two times I have had to call on this insurance company they would not send out help because they had failed to update my personal address record - I was then told I had to ring another number to sort it out (again) and then ring back the breakdown number.....nothing like sending a customer who has confirmed all the other security questions - including confirming the previous address they actually held on the record - round the houses whilst they are stood on a busy road with no pavement next to their broken down car. I then also had a demand to make payment for a service that I pay by direct debit and have done ever since I commenced with this company. After a number of calls where I confirmed I could see the payments leaving my account, I had to "upload" documentation to prove my payments were going out of my bank account whilst they threatened me with suspended insurance letters but then I heard nothing in response. When I chased again, I got a very breezy "oh yes our accounts team have confirmed receiving your payments" with no explanation as to why they ever accused me of not making the payments in the first place or an apology. When I asked to speak to a manager I was curtly told there was no one available and when I asked for a call back from one, yes you guessed it, none was received. If they win an award for this kind of service, it will be a travesty. Reviewed on: 1st September 2020

Great customer service

The customer service is excellent, if you need to make any amendments to your policy they get straight onto it and keep you informed, they do not bombard you with information that is not needed or try to upsell in an aggressive way. Reviewed on: 1st September 2020

Very good insurance company

I do very little miles in my car no more than four thousand a year. Reviewed on: 1st September 2020

Helpful and Transparent

This is my second year with One-call and they have convinced me to switch to their monthly Platinum service. In fairness, they are already very good at what they do, very easy to contact, especially as they are now remote working, very good value and always good at explaining the policies and going back to make changes that will get better value. I had to make a claim for a collision which was not my fault and they were really helpful in getting my car. fixed and keeping my premium protected. Reviewed on: 1st September 2020

RENEWING HOME INSURANCE

no problem renewing our home insurance. Found some slightly better quotes on the comparison web sites, made a call, spoke to a very helpful gentleman who matched what i had found online. Happy to proceed after going through the details. Reviewed on: 1st September 2020

Excellent Customer Service

Offered platinum cover to me without asking and received fab customer service Reviewed on: 1st September 2020

very happy

very helpful and easy to deal with Reviewed on: 1st September 2020

Happy customer

Easy to use policy and no complaints Reviewed on: 1st September 2020

Most competitive and very easy and friendly to sign up.

I couldn't find a better quote to insure my car. The customer service I received was fantastic and the staff were very knowledgable. I have already recommended to friends and family. Reviewed on: 1st September 2020

reliable insurance

They are accurate nd good costomer service. I hv actually sing up 2 of my friends and one call insurance member. Love it. Reviewed on: 1st September 2020

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