Paragon Bank Reviews

Ratings based on 40 reviews Last review 1 month ago
2.75 / 5Good overall rating

Paragon Bank reviews from our Smart Money People can help you to find out more about this new bank. All of Paragon Banks products are created with their customers in mind, so you won't find any hidden extras or nasty surprises - just simple,...

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Paragon Bank reviews from our Smart Money People can help you to find out more about this new bank. All of Paragon Banks products are created with their customers in mind, so you won't find any hidden extras or nasty surprises - just simple, competitive products, consistently delivered. Smart Money People is the place for Paragon Bank reviews. Read and write reviews, and together we can help to increase trust and transparency in financial services.

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Your Paragon Bank Reviews (40)

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7th November 2018

No communication

I opened an account, transferred d the money, 2 days later it was returned, I called them, they explained the reason, I then went through the process with the representative whilst on the line, 2 days later the money was returned, I did these 3 times,...

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I opened an account, transferred d the money, 2 days later it was returned, I called them, they explained the reason, I then went through the process with the representative whilst on the line, 2 days later the money was returned, I did these 3 times, same result. I never got any communication from the bank.
What a bunch of plonkers!

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6th September 2018

No idea what's going on

Opened an account transferred the money via my bank received a welcome letter l though it was all going well until l looked at my account only to find all the money was sent back. Had not been told it was sent back. or a reason why l...

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Opened an account transferred the money via my bank received a welcome letter l though it was all going well until l looked at my account only to find all the money was sent back. Had not been told it was sent back. or a reason why l opened a online account with another bank at the same time and have been kept up to date all the time

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3rd April 2018

Excellent Account Opening Process

Opened an ISA online yesterday received immediate notification to say I had been accepted. I then received an email providing me with all the details I needed to get my account up and running. I transferred a sum of money and today I received a...

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Opened an ISA online yesterday received immediate notification to say I had been accepted. I then received an email providing me with all the details I needed to get my account up and running. I transferred a sum of money and today I received a further email letting me know that the funds had been received and were in my account. I would definitely recommend

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11th September 2017

DO NOT DEPOSIT WITH THIS BANK! Slow, obstructive and unfriendly service

This company needs to seriously clean up it's act! Unbelievably slow processing my application, then it asked for more copies of my identity because they made a mistake! I am so pleased I did not deposit any money in my new account, as I understand...

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This company needs to seriously clean up it's act! Unbelievably slow processing my application, then it asked for more copies of my identity because they made a mistake! I am so pleased I did not deposit any money in my new account, as I understand they are pretty slow at refunding too!!

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23rd August 2017

definitely would not recommend this bank to anyone, poor customer service

i opened a savings account with Paragon Bank and then decided to close it as it was taking too long to open. I asked for the money to go back to my nominated account and was told it would take a few working days and waited a week and nothing...

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i opened a savings account with Paragon Bank and then decided to close it as it was taking too long to open. I asked for the money to go back to my nominated account and was told it would take a few working days and waited a week and nothing happened. I called again and complained and the money went back to my account immediately. I would advise investing money in a well known bank rather than an unknown one or definitely read up about them before you open an account.

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4th August 2017

Worst bank we have ever dealt with and most unprofessional

We wanted to transfer a child cash isa into a3year fixed rate adult cash isa due to coming of...

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We wanted to transfer a child cash isa into a3year fixed rate adult cash isa due to coming of age
The application was made on line on 03/07/17 and we were asked to also provide I'd documents which needed to be verified and certified this was done and the documents sent to paragon on 7th July we heard nothing and contacted them again most unhelpful said they were waiting for ID documents again so we sent them again
19th received letter asking for transfer forms to be completed we returned same day
21 another letter received asking for ID documents to be sent we sent some more same day. 2nd August another set of id documents requested and sent again 4th August fresh documents verified and sent recorded delivery to paragon
Phoned paragon to confirm that they had been sent recorded delivery only to be told account application has been closed due to the documents not being delivered never known such an unpleasant unprofessional bank in all my life talk about stressful and that is to try to deposit money

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11th July 2017

Update on my complaint to Paragon Bank

Made my complaint no reply from Paragon Bank, so I chased them up and was told by their customer services" staff that basically they have one set of rules to follow and are unable to move on their position so nothing they can do. So I moved to Ulster...

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Made my complaint no reply from Paragon Bank, so I chased them up and was told by their customer services" staff that basically they have one set of rules to follow and are unable to move on their position so nothing they can do. So I moved to Ulster Bank with exactly the same set of circumstances and my account was opened in minuets with no issues what so ever."

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6th July 2017

Difficult people to deal with, staff putting obstacles in front of simple process

Should be a simple process to open an online savings account, but not so with Paragon Bank made worse by unhelpful staff not wanting to look for any solutions to issues created by their systems. Wasted my time trying to deal with these people.

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