Smart Money People Logo

Voting in the British bank awards 2025 is open - Vote here

Own this company?
Share this page

Paragon Bank reviews

Paragon Bank Logo
Rated Average 3.11/5

Paragon Bank reviews

Unverified business
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Average based on 84 product reviews

Average score of 3.11/5
5 star
37%
4 star
18%
3 star
1%
2 star
2%
1 star
42%

Latest positive rating

4/5

Easy to navigate, site, regular updates, good rates.

Easy to navigate site, regular updates, good rates.

{"display":"Martyn","full_name":"Martyn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Fixed Rate Cash ISA
Martyn 12th October 2024

Latest negative rating

1/5

Appalling company / loan sharks

A truly awful company. They have charged an overinflated interest payment on my car finance, take ages to respond to my queries and when I... A truly awful company. They have charged an overinflated interest payment on my car finance, take ages to respond to my queries and when I asked to voluntarily terminate they mentioned wear and tear charges on what was a 4 year old car when I took out the original lease, why anybody would be expected to pay for wear and tear on what is a 3 year old car is beyond me. Avoid these sharks they are akin to wonga loans and we know what happened to them.. Read more Read less

{"display":"Jamie P","full_name":"Jamie P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071898.png"}}'s avatar
Motor Finance
Jamie P 26th October 2024

About Paragon Bank

Paragon Bank is a specialist lender and savings bank offering a range of products and services in the UK.

Paragon’s roots go back to 1985 when it began by developing specialist lending products to serve specific customer segments. In 2014, Paragon Bank expanded further branching out into new financial services.

Paragon Bank offers a range of savings accounts and buy-to-let mortgages.

Paragon Bank at a glance

Contact details

Main address
Head office, Paragon, 51 Homer Road, Solihull, West Midlands, B91 3QJ
Social media

Reviews for Paragon Bank

Showing 11 of 84 company reviews

Appalling company / loan sharks

Motor Finance 26th October 2024

A truly awful company. They have charged an overinflated interest payment on my car finance, take ages to respond to my queries and when I... A truly awful company. They have charged an overinflated interest payment on my car finance, take ages to respond to my queries and when I asked to voluntarily terminate they mentioned wear and tear charges on what was a 4 year old car when I took out the original lease, why anybody would be expected to pay for wear and tear on what is a 3 year old car is beyond me. Avoid these sharks they are akin to wonga loans and we know what happened to them.. Read more Read less

Rated Terrible 1/5
Read more product reviews

Easy to navigate, site, regular updates, good rates.

Fixed Rate Cash ISA 12th October 2024

Easy to navigate site, regular updates, good rates.

Rated Good 4/5
Read more product reviews
  • 1/5

    Buyer Beware

    Paragon offers a product fee to be added to the mortgage most kindly but then prevents you from making overpayments effectively making interest on their... Paragon offers a product fee to be added to the mortgage most kindly but then prevents you from making overpayments effectively making interest on their fee, how this isn't like the loan PPI of old I do not know. Also buyer beware they use their own Paragon employed surveyor so you are more than likely looking at a down valuation for their benefit. Read more Read less

    {"display":"Mr Blogs","full_name":"Mr Blogs","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Buy-To-Let Mortgage
    Mr Blogs 20th September 2024
  • 5/5

    Great rate and helpful call center staff.

    Great rate and helpful call center staff. Easy process too

  • 5/5

    Straightforward and fair.

    Use Paragon for a fixed term and easy access savings account. Have closed and opened accounts and these have to be the quickest and easiest... Use Paragon for a fixed term and easy access savings account. Have closed and opened accounts and these have to be the quickest and easiest of any company I have use. Deceptively too easy to use. Read more Read less

  • 5/5

    Clear straight forward application and good competit...

    Clear straight forward application and good competitive interest rates and good communications

    {"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Defined Access ISA
    David 23rd August 2024
  • 4/5

    A good BTL lender.

    A good lender. Competitive and clear.

  • 5/5

    Great rate with access too.

    This account offers an excellent, although variable, rate. It allows me to have both an accessible account coupled with that excellent interest rate. The best of both worlds.

  • 4/5

    A difficult start, but basically my fault, made an e...

    A difficult start, but basically my fault, made an error with account number transferring money into Paragon, once solved everything OK.

  • 5/5

    Good rates and easy to set up on line

    Good rates and easy to set up on line

  • 1/5

    Money not sent back since mon

    They were sending me money back. Since monday now friday evening they dont appear to know what they r doing.me ringing up keeping me waiting... They were sending me money back. Since monday now friday evening they dont appear to know what they r doing.me ringing up keeping me waiting .sending me back to where money come from.correct ref and bank account..had statement all day what they asked for..disappointing no money .no phonecall .person on lunch after 2pm.no manners.need staff training.they dont know what they r doing . Read more Read less

    Products from Paragon Bank

    Showing products offered by Paragon Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice