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Paragon Bank: Easy Access Cash ISA reviews

Name: Easy Access Cash ISA
Rating: 2.45 (11 reviews)

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2.71

Based on 11 reviews, last reviewed 11th Apr 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

27%

3 star

55%

Latest highest rating:

5

An excellent bank Apart from the attractive interest rate, Paragon are so helpful. Reviewed on: 11th April 2023

Latest lowest rating:

1

Sheer incompetence I opened a new Cash Isawith Paragon as it was the best of poor rates and requested a Cash Isa transfer from another provider to be implemented on matu... Read more Reviewed on: 19th May 2021

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Paragon Bank Easy Access Cash ISA reviews (11)

An excellent bank

Apart from the attractive interest rate, Paragon are so helpful. Reviewed on: 11th April 2023

Good interest

Good rate and simple to set up. Interest appears to increase as min lending rate does. Reviewed on: 31st March 2023

Sheer incompetence

I opened a new Cash Isawith Paragon as it was the best of poor rates and requested a Cash Isa transfer from another provider to be implemented on maturity. I received no acknowledgement of the transfer request and it didn't happen. I complained. After a week I got a letter acknowledging receipt of my complaint and saying they enclosed a Complaints procedure booklet. It was not enclosed. A week later they must have found my transfer request and the transfer was completed. In the meantime other monies I was going to add have been moved elsewhere. Reviewed on: 19th May 2021

Excellent Account Opening Process

Opened an ISA online yesterday received immediate notification to say I had been accepted. I then received an email providing me with all the details I needed to get my account up and running. I transferred a sum of money and today I received a further email letting me know that the funds had been received and were in my account. I would definitely recommend Reviewed on: 3rd April 2018

Avoid Paragon like the plague

Worst ISA experience ever. Inefficient, lying, irresponsible, arrogant, deceptive. ****AVOID AT ALL COSTS**** Reviewed on: 29th March 2018

Best isa

The best priced is a on the market at the time and handled really well Reviewed on: 17th November 2017

Old fashioned in all the wrong ways...

I opened an ISA with them online but had to transfer old ISA money by bank transfer forms manually. It took them 2 months to finally transfer the money with no communication except when I phoned them to chase it. Each time they blamed the other bank and told me to start the process all over again. None of their excuses made any sense and they were uncaring in their attitude to the issue. Since then I have had constant problems accessing thier website which is either undergoing routine maintenance" or cannot be accessed using Firefox or any Kapersky safeguards. Seems old fashioned in more ways than one and not for the good!!" Reviewed on: 4th July 2017

AVOID

Tried to transfer an ISA 3 months ago and still can't access my account. Be warned the advertised rates may be good but to quote Dirty Harry 'Do you feel lucky?' Reviewed on: 19th June 2017

ISA not opened/no letter to inform me

For the first time ever for me in my history of opening and transferring ISAs, this bank has failed to negotiate an ISA transfer for me. When I questioned this I was more or less told it was my fault but there was no communication to say that this transfer had not gone through until I enquired. I see many other complaints on this website so we cannot all be wrong in our assessment of Paragon Bank. Reviewed on: 25th April 2017

Unhelpful Staff, always the customer's fault

Opened an account and transfered monies in, Paragon were to transfer an ISA, which I advised in the opening paperwork in FULL, I sent another form which they lost lost and which they choose to overlook in their correspondence. I then sent another form, which they claim was filled in incorrectly, instead of contacting me to help put it right, they took 2 weeks to send a letter telling me it was wrong and that I had missed the slot for interest rate, which had gone down in the meantime. Their " customer services" have the same aggressive and unhelpful manner that is displayed throughout this organisation. Reviewed on: 8th October 2016

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