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Mary R

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Review of the Paragon Bank, Easy Access Cash ISA:

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Sheer incompetence

I opened a new Cash Isawith Paragon as it was the best of poor rates and requested a Cash Isa transfer from another provider to be implemented on maturity. I received no acknowledgement of the transfer request and it didn't happen. I complained. After a week I got a letter acknowledging receipt of my complaint and saying they enclosed a Complaints procedure booklet. It was not enclosed. A week later they must have found my transfer request and the transfer was completed. In the meantime other monies I was going to add have been moved elsewhere. Reviewed on: 19th May 2021

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