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Petsure: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.83 (269 reviews)

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4.66

Based on 269 reviews, last reviewed 4th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

My renewal quote was quite high, but after speaking... My renewal quote was quite high, but after speaking to someone at petsure they brought it down to almost what it was the previous year. Reviewed on: 4th September 2024

Latest lowest rating:

2

Helpful but not the answer I needed The team were friendly enough but that doesn't help when I now owe the vets thousands of pounds - my fault for not reading the terms Reviewed on: 12th October 2023

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About this product

Finding the right pet insurance policy can be difficult with so many providers on the market. At Smart Money People, we want to make this process easier for you. We collect Petsure pet insurance reviews to give you valuable insight into the provider.

Petsure offers insurance policies for cats and dogs. There are specialist policies available for elderly pets, kittens, puppies and pets with pre-existing conditions. Petsure has a multi-pet policy for pet owners that have multiple animals to insure.

If you’re considering Petsure as your next pet insurance provider, check out our reviews. Learn what animals policyholders have insured with Petsure and which policy they opted for. Find out how satisfied customers have been with their policies and whether they would recommend the provider. Learn more about Petsure’s customer service and claims process. All of this and more can be found in our Petsure pet insurance reviews.

Have you ever had a pet insurance policy with Petsure? Share your honest experience with our Smart Money People community. Why did you choose Petsure, and has the provider lived up to your expectations? Have you found the policy to cover all of your pet's needs? Have you had any experience with the customer service team or claims process? Would you renew your policy with Petsure? Whether good or bad, write a Petsure pet insurance review today. Together, we can help people like you make better financial decisions.

Petsure Pet Insurance reviews (269)

Review of the Petsure, Pet Insurance:

Petsure delivers

Petsure has a user friendly policy booking process, and offers great cover for multiple pets. Reviewed on: 14th October 2023

Don't approve claims

don't waste your time with these con-artists Reviewed on: 21st September 2023

Dont care

They do not care about your pets only care about the small print and taking my money Reviewed on: 20th September 2023

would recommend to a furry friend

really impressed with Petsure (1) really good comms (2) solid coverage (3) user friendly Reviewed on: 19th September 2023

Very pleased

Easy to sign up and all documents emailed to you. Pleasant staff always available by phone to talk to you. Good value. Reviewed on: 17th September 2023

Petsure is no. 1

When looking for insurance for my 8 week old puppy, I came across petsure. Petsure provided such a great customer service experience I felt confident my pet was going to be in good hands. They provide great coverage and care about providing good pet care. They made me feel at ease navigating my little puppy. Reviewed on: 17th September 2023

Pet insurance

Very good service with lots of extras Reviewed on: 16th September 2023

I'd never recommend

there's no way I'd put forward to win an award you must be joking! Having worked in customer services for 20 years, I have NEVER experienced such a slow process, mis communication or being told then when a customer calls it doesn't progress the claim! what on earth is the point int a phone number! usually when a customer calls you can move things on off the back of that call, I was told 20 day turn around in my first call then again in my 2nd and 3rd. so for aboit £140 reimbursement I'll be waiting 60 days. mental! Reviewed on: 16th September 2023

Great

I was really happy with how to insure my cat on the website it was easy Reviewed on: 16th September 2023

A few glitches but overall happy.

We're new to pet insurance so wasn't really sure what to expect. We are really surprised and happy about the 24/7 vet consultations which we have used loads and are really professional, reassuring and helpful, it feels like a safety net like having 111 for our pets! We needed to make a few claims quite early on and the process was intially straight forward and the claims were settles eventually but there were some clerical difficulties and needed to intervene and call the vets chasing things up on their behalf. Also there seems to be a claim that we never made keep pinging up on the email which they have been notified about. Overall happy but some glitches with their systems/processes that need tightening up. Reviewed on: 15th September 2023

Relaxed about my cats

I feel really relaxed about my cats and what they get up to, partly because of the insurance from Petsure. The insurance covers Francy, who has had previous mishaps and is now a very delicate cat.... that rules the roost. I like our cover from Petsure because unlike other insurers, it covers Francy's previous injury to both of her back legs. This I'm grateful for. Reviewed on: 15th September 2023

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