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Rebecca Willison

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Review of the Petgevity, Pet Insurance:

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A few glitches but overall happy.

We're new to pet insurance so wasn't really sure what to expect. We are really surprised and happy about the 24/7 vet consultations which we have used loads and are really professional, reassuring and helpful, it feels like a safety net like having 111 for our pets! We needed to make a few claims quite early on and the process was intially straight forward and the claims were settles eventually but there were some clerical difficulties and needed to intervene and call the vets chasing things up on their behalf. Also there seems to be a claim that we never made keep pinging up on the email which they have been notified about. Overall happy but some glitches with their systems/processes that need tightening up. Reviewed on: 15th September 2023

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