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Petwise: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.94 (18 reviews)

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1.79

Based on 18 reviews, last reviewed 23rd Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

2 star

71%

Latest highest rating:

4

Slow but they get there. Our dog was diagnosed with Cushings disease and we put in our claims via the vet. All the claims have been paid and only £200 excess taken once. £33 a... Read more Reviewed on: 17th November 2023

Latest lowest rating:

1

Money grabbers This company is terrible for customer service and processing times for claims. I have submitted claims in the past where I have waited for months for ... Read more Reviewed on: 23rd September 2024

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About this product

Insuring an older pet can sometimes prove difficult. And once you’ve found a provider to accommodate their age, the premium price is the next hurdle. We collect Petwise pet insurance reviews to give you insight into the provider and its policies.

Petwise pet insurance policies are designed specifically for senior pets. Cover is available for cats and dogs aged seven years and over, with no maximum age limit. This means that your pet can be covered throughout the entirety of their elder years. Choose between seven levels of cover for flexible protection.

If you’re looking to insure a senior pet, check out our Petwise pet insurance reviews. Find out about policyholders' experiences with the provider and how satisfied they’ve been with the cover. Learn more about the cover for age-related illnesses to decide if Petwise is right for you and your pet. Find out more about the premium cost and varying levels of protection. Read all of this and more in the reviews on Smart Money People.

Have you had a policy with Petwise? Tell us how old your pet is, and any age-related conditions they have suffered whilst covered by Petwise. Have you been satisfied with the customer service you received? Share any experience you have with the claims process: how well has the provider handled your claims? Which level of cover did you opt for, and did it turn out to be as comprehensive as you needed? Would you renew your policy and recommend the provider to family and friends? Write an honest Petwise review today. Together, we can help people like you make better financial decisions.

Petwise Pet Insurance reviews (18)

Review of the Petwise, Pet Insurance:

Competitive prices

Good prices for more senior dogs ! Reviewed on: 22nd August 2023

Money grabbers

This company is terrible for customer service and processing times for claims. I have submitted claims in the past where I have waited for months for settlement. The last claim took 4 phone calls and two emails between myself and the vet to settle over a period of 3 months. They rarely responded to my emails and only do something when activated by a follow-up phone call. In saying that, I am currently on hold for over 30 minutes and counting trying to speak to them about my insurance policy which they have r aisedby almost 700% in just over one year. As a result, I tried insurance elsewhere but because my dog is over 10 years old and has pre-existing condition (although it is now cured!), other insurance companies will not offer cover. Reviewed on: 23rd September 2024

Be very careful when using this company.

Be very careful when using this company. Been with them for 3 years ad the specialise in older dog insurance. First two years premium increased. Soon as my dog turned 12 on the third renewal it went from £72.00 to '£180.00! Reasons given age of dog and increased vet bills but no claims made Went to another dog insurer who were excellent and albeit it made a few small adjustments got it literally half the price. Be warned and shop around Reviewed on: 10th September 2024

DO NOT USE this company Please If you do need to cla...

DO NOT USE this company Please If you do need to claim look out you have been warned shocking experience. Reviewed on: 31st July 2024

Suffice to say I am in the 65% of one star reviews f...

Suffice to say I am in the 65% of one star reviews for a reason. I can't believe insurance regulation is so weak that these scammers are allowed to operate in the UK. Reviewed on: 19th March 2024

Customer service

Customer service was good and friendly Reviewed on: 9th January 2024

Avoid!!!

They claim to have gone bust!! Despite agreeing to renew Mt dogs policy for 6 months at N extortionate rate!!! Ignore this company AT ALL COSTS... Reviewed on: 6th January 2024

Slow but they get there.

Our dog was diagnosed with Cushings disease and we put in our claims via the vet. All the claims have been paid and only £200 excess taken once. £33 a month for an older dog is cheap so the 2-3 months to pay a claim seems acceptable. Reviewed on: 17th November 2023

Scam Artists.

We were with Petwise for 10 months. Our 12 year old collie started on injections for arthritis we contacted petwise but they would not pay for the injections as old age is an ongoing condition. Bloody joke of a company.. Reviewed on: 30th June 2023

Try everything to not pay out

I moved both of my dogs to Petwise Insurance and after two years my elderly (15 years of age) Labradoodle was struggling so much; incontinent, blind, not eating, difficulty standing and falling over that we decided it was kinder to let him go. We arranged a home euthanasia with a vet and a cremation. We notified Petwise this had happened and claimed on their Farewell Policy which pays out a maximum of £150, far less that we had already paid. Because the vet had written Arthritis as one of our dogs symptoms they have refused to pay out. They could have chosen incontinence, immobility or just old age. What makes it worse is that we never claimed for his arthritis it was just on his records as having it. The pain killers for arthritis we bought for our dog, were never purchased using any insurance policy. I contested their findings and they said 'I should read the small print in their policy booklet", which they changed in our second year with them and we weren't notified of the change. Needless to say I will be taking my other dog away from this appalling company. Truly disgusting treatment, absolutely awful company, please avoid. Reviewed on: 9th May 2023

Exceptional Service

I moved my policy to Petwise last October 22 and sadly in December my beloved dog was diagnosed with a serious liver issue and passed away in March 23 Petwise staff been excellent throughout this time. An email when a vets claim has been received and confirmation when paid. Considering I was a new customer they have paid every claim promptly (a considerable amount in a short time) with excellent communication at all times I really cannot thank them enough at what has been a very difficult time and would thoroughly recommend them based on my experience Reviewed on: 28th April 2023