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Post Office: Car Insurance reviews

Name: Car Insurance
Rating: 2.21 (62 reviews)

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1.91

Based on 62 reviews, last reviewed 8th Oct 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

21%

10%

62%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

AVOID! Useless and extortionate. Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your claim. Despite h... Read more Reviewed on: 22nd September 2024

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About this product

Post Office offers insurance policies for a variety of needs, including motor, home, gadgets, travel and pet. Post Office provides specialised car insurance policies for drivers under and over the age of 50. Many benefits are included with comprehensive policies, like windscreen cover, overseas cover and a courtesy car.

What is most important to you from a car insurance policy? Perhaps you value a low-cost premium over a high level of cover? Maybe you’re looking for a variety of additional add-ons for some extra peace of mind. Or your priority could be finding a provider with an impeccable customer service record. Whatever the case, check out our Post Office car insurance reviews to find out how genuine customers rate their experiences with Post Office.

Have you had a car insurance policy with Post Office? Share your honest experience with our Smart Money People community. How did you find the sign-up process? Were you satisfied with the level of cover you received? Was your premium a reasonable cost? Did you encounter any problems throughout your policy term? Leave a Post Office car insurance review today. Together, we can help people like you make better decisions.

Post Office Car Insurance reviews (62)

Review of the Post Office, Car Insurance:

AVOID! Useless and extortionate.

Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your claim. Despite having up to 3 years NCB and going into my 4th year insuring with PO, they thought it would be acceptable to increase my monthly premium from £128 to £266! Absolute p*ss-take and a smack in the face to a loyal paying customer of multiple years. Avoid! Reviewed on: 22nd September 2024

Awful service

Insured with these. Missed a tiny detail when completing form, was unable to amend instead they cancel my policy but refuse to return the payment of £315 I paid as it’s in a holding account? Make out they are doing me a favour asking their support team to give me a same day refund in 4 days? If not a colleague may arrange a refund in 10 plus days - so almost 3 weeks. They cancelled the policy the refund should be immediate. I will look forward to receiving 3 weeks interest at 4% Shocking service Reviewed on: 26th February 2023

Car insurance

Have been with Hastings a while now very good and compatible Reviewed on: 22nd February 2023

Courtesy car

Had DPD van hit my car . Repairs were arranged, so all good. Then enterprise said they had no instructions for them as to a courtesy car. So 7 calls later after going through options trail, to be either cut off, after told I was being transferred to the correct department . Still have no answer. Insurers stating they have instructed enterprise to book courtesy car, and enterprise saying they have not. Still have no solution. Never had this with any other car insurance companies before. Disgusting. Stay clear .... Reviewed on: 24th January 2023

Avoid this company

Just read the reviews from other its true they always pass you to someone else. So many calls to them but none back from them. I have guaranteed replacement car Its been over a week, nothing not even call from them. They blame others 3rd party's. Wish I read reviews before taken out any policy with them, never again. Reviewed on: 5th December 2022

Cheap and good

Customer service are ok but has really good prices Reviewed on: 13th August 2022

Awful service, customer care/relations. Lack of comunication and over charging

Awful service, customer care/relations. Upon taking out motor insurance with them they have unjustifiably increased the policy premium twice. even though I have provided them with supporting documentation from previous insurers. Their back office continually make mistakes admit them and fail to rectify them. for two previous glass claims, they have increased my premium by £370. I raised an internal complaint and 14 days later I still haven't been contacted. The matter has now been raised with the ombudsman. fingers crossed this will help. But please avoid this company. Reviewed on: 20th July 2022

Appalling handling of my elderly mothers no fault claim

Avoid. Poor communication. Still waiting for courtesy car after a week. Never call back when they say they will. She has had to repeat her story each time. No consistency with information. Should not be operating. Reviewed on: 14th July 2022

Worst car insurance available - avoid

Despite me selecting no auto renewal on my car insurance policy they proceeded to renewal the policy and then charged me a cancellation fee when I tired to dispute the renewal process.Avoid this company at all costs folks Reviewed on: 22nd May 2022

Diabolical claims experience

Diabolical, insufficient, poorly managed claims. Post Office Car insurance claims uses a third party companies to deal with everything. Takes ages to resolve simple claim. You need to speak to several people from different companies to get information to get you nowhere. Customer service is not bad but they constantly refer you to another party to call. After four months you fill that you are working for them. Not recommended, spend more with reputable company and safe time and money that way. Reviewed on: 12th April 2022

Terrible customer services

I was hit by another vehicle whilst driving in a courtesy car provided by post office insurance (even getting this courtesy car was an ordeal!) I contacted the post office to inform them of the incident and was bounced between them and enterprise rentals. After 4 calls to the post office and 3 to enterprise and no progress made I again called the post office and had to quote their own policy terms and conditions to make any headway, they were still not interested and told me to phone LV (their underwriters) and sort it out with them myself. LV were brilliant, post office not so much! I cannot recommend strongly enough that you avoid the post office insurance like the plague! Reviewed on: 30th January 2022

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