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Prudential: Pension reviews

Name: Pension
Rating: 2.72 (33 reviews)

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2.72

Based on 33 reviews, last reviewed 30th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

27%

4 star

2 star

70%

Latest highest rating:

5

Found very informative and been with them for nearly... Found very informative and been with them for nearly 10 yrs Reviewed on: 16th April 2026

Latest lowest rating:

1

I am extremely disappointed with my experience deali... I am extremely disappointed with my experience dealing with Prudential. I was originally advised that my bereavement claim would take around 4–6 weeks... Read more Reviewed on: 30th April 2026

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About this product

The Prudential pension reviews on the Smart Money People website are written by people like you. Finding a pension company that you can trust and rely on is a must for most people. Take a look through our reviews to find out if Prudential is the right company for you.

For many of us, our pension is a crucial part of our financial future. Selecting the right provider therefore is important, and comparing plans, and looking at details like contribution limits, annual fees, and how your account is managed, can all help you make the right choice.

Hearing other peoples’ experiences can also be really useful. Our Prudential pension reviews cover a range of pension products and services, so you can find the ones most relevant to you.

If you hold a pension with Prudential, we'd love you to write an honest review here too! If you’re unsure what to write about, include things like how easy it was to understand, how helpful customer services have been, and how transparent the policy was. This information can all be really helpful to others doing their research on pension companies.

Smart Money People is the UK’s largest financial services review site and we want to increase trust and transparency in the industry. Read or write a Prudential pension review below.

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Prudential Pension reviews (33)

I have been with them for many years and no...

I have been with them for many years and no problem yet Reviewed on: 31st January 2024

Appalling

My Husband was 55 in August and has nothing but trouble trying to get through to these muppets! Their customer service is non existent and the length of time spent on the phone trying to get through to them is utterly ridiculous. The sooner he can actually access his oension, the better but in the meantime, I think we stand a better chance of seeing pigs fly!! Reviewed on: 27th October 2023

AVOID AVOID AVOID

I have never in my life come across such a useless company. They have been messing me around for over 6 months now, basically doing anything and everything they can to get out of paying the lump sum they owe me. I am now ringing them every day, still no further, no option to escalate. This is being passed on to the FO tomorrow, I can't deal with these clowns anymore. Do yourself a favour and stay well away!!!! Reviewed on: 2nd October 2023

pension

Having dealt with all manner of detritus at this company I find it strange that the fca is not taking them to task with regard to systemmic failure of the complaints process documentation not on file.spanish practises for example a pension statement was sent no bonus was applied for the 12 month period consequently it was found out it was last years statement Avoid at all costs they are past masters of spinning you a line and turn on you like junk yard dogs if you merely ask a simple question Reviewed on: 6th August 2023

Prudential pension

The Prudential are without doubt the worst company you could entrust with your savings the miniscule bonus which are applied on a yearly basis only highlights that the funds are being passively managed better returns would be achieved using a primate from dark east Africa.Payment of fund management fees should ensure that the fund is actively managed . Reviewed on: 1st August 2023

Beyond Dire!

This so called company have had my OH money for years. Now trying to get his Pension. I cannot stress enough how dreadful this company are. There is no customer service. Promised call back from claims department in 48 hours (why?). Called at 7.30 in the morning whilst driving with work partner in the van. When told couldn’t discuss at that moment phone when dead on a withheld number. Online chat just as bad, cut off. Held for an hour for claims department, no answer. Reviewed on: 29th June 2023

Terrible!

My pension pot is invested in a very opaque product, the terms and conditions of which I find completely baffling. Customer service has been just appalling. Regularly have to chase for responses to queries raised on the online messaging system. When responses are received I generally find them totally incomprehensible. Reviewed on: 5th May 2023

Good company

I have a advisor at the Pru so cannot comment on customer services, but I have had a pension with them since 1988 and have just started to draw on my pension and haven’t had a problem getting money out of them or asking them to put the amount up Reviewed on: 18th March 2023

Clear and transparent information

I make AVC payments into my local government pension scheme via Prudential and have found the service to be very good and all communications to be clear and straightforward Reviewed on: 9th March 2023

Workplace pension via Pru

The company I worked for set us all up on a workplace pension fund. They used Pru for several years and I left the company after 6 years. With approx 34k in the pension, when I left, I put my final salary etc into the pension to avoid a big tax hit. In the 3 years since I have left, it has actually hit a -2% value. Despite allegedly having the finest of minds actively looking after my investment. Their words. Which is swiftly followed by the "funds can go down as well as up when investing". Yet my personal investments, which I did with an online, zero hassle, minimum fee app (Nutmeg), Has shown a consistent 10% growth in the same timeframe. So those fine allegedly human minds at Pru, might want to borrow some pointers from Nutmegs Ai, that or quit robbing me with your stupidly high monthly fees and garbage customer support. I hit 55 this year and I will be taking the whole lot out of Prue the second I can. It will be more cost effective to take the tax hit and reinvest with a company that actually performs. Reviewed on: 9th March 2023

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