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Prudential: Pension reviews

Name: Pension
Rating: 2.13 (30 reviews)

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1.77

Based on 30 reviews, last reviewed 13th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

27%

4 star

2 star

70%

Latest highest rating:

5

Great customer service and knowledgeable advice give... Great customer service and knowledgeable advice given combined with great rates Reviewed on: 23rd August 2024

Latest lowest rating:

1

DO NOT INVEST YOUR MONEY IN THIS COMPANY IF YOU WANT... DO NOT INVEST YOUR MONEY IN THIS COMPANY IF YOU WANT TO SEE IT AGAIN Here is my experience and the review I have left online in numerous sites.... Wel... Read more Reviewed on: 13th April 2025

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The Prudential pension reviews on the Smart Money People website are written by people like you. Finding a pension company that you can trust and rely on is a must for most people. Take a look through our reviews to find out if Prudential is the right company for you.

For many of us, our pension is a crucial part of our financial future. Selecting the right provider therefore is important, and comparing plans, and looking at details like contribution limits, annual fees, and how your account is managed, can all help you make the right choice.

Hearing other peoples’ experiences can also be really useful. Our Prudential pension reviews cover a range of pension products and services, so you can find the ones most relevant to you.

If you hold a pension with Prudential, we'd love you to write an honest review here too! If you’re unsure what to write about, include things like how easy it was to understand, how helpful customer services have been, and how transparent the policy was. This information can all be really helpful to others doing their research on pension companies.

Smart Money People is the UK’s largest financial services review site and we want to increase trust and transparency in the industry. Read or write a Prudential pension review below.

Prudential Pension reviews (30)

Review of the Prudential, Pension:

DO NOT INVEST YOUR MONEY IN THIS COMPANY IF YOU WANT...

DO NOT INVEST YOUR MONEY IN THIS COMPANY IF YOU WANT TO SEE IT AGAIN Here is my experience and the review I have left online in numerous sites.... Well where do I begin! Like the previous writer if I could give less than 1 star I would! Iv'e held a private pension policy with the Pru since 1985 and I wanted to cash it in 4 yrs ago. Im now 69 and I could have cashed it when I was 55 but chose to keep paying into it. If I'd have known then what I would have to go through to access my own funds I would have never invested with these guys in the first place. My father swore by the Pru but he would be turning in his grave at the treatment I have endured over the last 4 years. Started trying to access my funds in 2021. I must add that I'm now living in Australia. I spent hours and hours on the phone with various staff being passed down a long line of people who "couldn't deal with my situation" (not sure what they're being payed to do here) only to be cut off after a 2hr plus phone call with no results. This happened on numerous occasions to the point where I really didn't want to have any dealings with them, so I decided instead of drawing an annuity which would have tied me to them, I would withdraw my entire funds and put them in an Australian superfund. This caused even more hassle for me, as I was told I personally couldn't access my full fund and would have to employ a financial advisor to do so. After many official complaints from myself and my financial advisor on my behalf and almost 4 years later I finally have my funds over in Australia and out of Prudentials hands. I cannot begin to describe the worry, stress & anxiety plus financial burden this company has caused me. No pensioner should have to go through this amount of stress at this time in life. I'm convinced that they hope that you will just give up trying to access your money. They are absolutely appalling as a company for investing your money in and my advice is to never ever consider using Prudential UK if you value your savings. Good luck everyone out there struggling in this situation Reviewed on: 13th April 2025

Hard work

I found prudential to be fantastic for pension growth over the last 40 years. I had a very nice pot from minimal investment. Unfortunately, when it came to taking my pension, the pension team were a disgrace to the company. They could not have been less interested in my requests for information if they tried. They seemed to be very disgruntled that I'd even called. I mentioned transferring my pension to another provider, and I was told I couldn't do that. I knew that was wrong so I used L&G to extract the money from the Pru, and within 2 weeks I have my L&G pension up and running, and it was a pleasure dealing with them. Sorry Pru, but you stuffed up right at the finish line. I suspect this is connected to being taken over by M&G Wealth a number of years back. Reviewed on: 3rd February 2023

Worst customer service ever

The absolutely worst customer service I have ever experienced. Once you chose call back since it takes hours to find a representative, you get a call back after they have already closed so you choose #1 as instructed and nobody answers. If this were my company, we would be out of business. What should have been a simple problem to fixed, has turned into weeks with instructions to call back Wednesday to Friday for better service. Tried that as well and I can tell you it does not work. Invest you money elsewhere! Reviewed on: 10th January 2023

Poor company to handle your money.

I call about the years of service I had with spectrum brands. I was hired in Aug 1976. They froze the pension in June 2010. Do the math, it should be a couple months short of 34 years of service. Yet Prudential says it is only 27.9. If they can't do simple math, they really should not be handling anyone's money. Finally got this issue resolved after a full year. Not all Prudential fault; Spectrum Brands played a big part of the issue. Had to contact an attorney to get my full pension. Reviewed on: 9th November 2021

Lost pension fund

15 weeks after I found out the prudential lost my pension fund 15/20 calls 30 mins to 1 hour wait to be answered each time - placated by promises of calls back that have never come. Still no closer to them sorting the situation out. ABSOLUTELY DISGUSTING SERVICE - DO NOT USE THESE INCONSIDERATE INCOMPETANT CRETINS FOR ANYTHING Reviewed on: 12th February 2021

Great switch to Pru

I moved to a Pru flexible pension with my IFA and have been very satisfied with the level of service and investment returns Reviewed on: 3rd January 2020

Easy pension to understand

Prudential helped me open a pension and start saving for the future. They made sure I understood the risks involved and investments. I felt so comfortable investing funds there for my pension. Reviewed on: 15th April 2019

Crooks

My pension turned out to be worthless, wish I hadn't bothered. These folk are crooks or very bad at investing and therefore should work at something they're better at. Reviewed on: 23rd September 2018

Great insurance company

Been with them for years never had a problem Reviewed on: 5th May 2018

Easy to understand

Easy to understand and great customer service. Reviewed on: 9th May 2017

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