Write a review

RAC: Car insurance reviews

Name: Car insurance
Rating: 1.82 (180 reviews)

View other RAC products

1.72

Based on 180 reviews, last reviewed 23rd Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

5

Customer service Excellent customer service and attention to detail Reviewed on: 4th September 2024

Latest lowest rating:

1

I STRONGLY advise people not to insure a car with Ra... I STRONGLY advise people not to insure a car with Rac I joined solely on the quote of £411 I Paid for the year Then was charged a extra £128 I wish I ... Read more Reviewed on: 23rd January 2025

Read all reviews See your review

About this product

RAC car insurance is award winning and provided by a panel of selected insurers.

With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower fees. All RAC car insurance policies include a 24/7 claims helpline and 60-day EU cover.

RAC car insurance reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

RAC Car insurance reviews (180)

Review of the RAC, Car insurance:

Avoid RAC they stole money from pensioner bank account

These crooks auto renewed an 84 year old pensioners car insurance without sending a renewal notice. What was £500 for year 2022 was renewed at 1,331 in 2023 despite no change in circumstances or claims. We contacted RAC to cancel the insurance within the 14 day cooling off period as per their term and conditions and was advised it was cancelled on the telephone and a refund was being processed. A few days later we contacted RAC again as there had been no refund or confirmation email of cancellation to be told the insurance hadn’t been cancelled and there was no refund pending. Spoke to manager who said this time they had definitely cancelled the insurance and would receive a refund in the next few days. One day later RAC had taken yet another payment of £1,257. We contacted RAC yet again and was told the money was taken in error. They then refunded the original payment for car insurance but we are still awaiting the refund of £1,257 that was taken in error and all RAC say is the refund is processing that was 6 days ago. The customer service team are rude and argumentative. I’ve scanned every email that came through by RAC and there was 100% no renewal notice. This is Theft. The bank are now involved and have also asked RAC to return stolen money. Avoid RAC. Reviewed on: 13th December 2023

Avoid like the plague

They simply don't care or do anything for their customers. Complete wastes of space. Reviewed on: 23rd October 2023

Rubbish

If I could give minus stars I would Despicable, service, rip-off, money, grabbing vultures stay well away do not use RAC Insurance For anything. I had a policy and then I changed my car. to a VW transporter van, no commercial van every day family vehicle type van with six seats. In the past when I have changed vehicles midway through a policy to be no problem and I’ve been able to do it, I may have been charged a very small admin fee but I could do it. Oh no, no no no not with these rip-off vultures they gave me no choice but to cancel my policy, and then charge me an obscene amount for a cancellation fee As they claimed, they don’t insure the type of vehicle that I wanted to I told them it’s not a commercial van it’s a family vehicle doesn’t matter they were rude on the phone not very helpful. Like I say do not use these guys they are awful Reviewed on: 23rd October 2023

Vile organisation

Don't insure with these. Double your fee after 12 months and hope you don't notice the auto renewal price. Also you would be very lucky to see a penny in a claim. Rude customer service also. And NEVER use the breakdown recovery. They don't exist if you have anything worse than a flat battery. Even then you can be abandoned for 12 hours or more Reviewed on: 19th October 2023

Fair price insurance

Spotted the firm online when my previous insurers wouldn't lower their prices Reviewed on: 14th October 2023

Really bad!

Every expensive No one ever answers the phone App doesn't work, website login never works, telematics don't work. Avoid Reviewed on: 9th October 2023

Inefficient & ineffective

Probably the most inefficient & ineffective insurance company I have ever had the misfortune of giving my money. Takes 6 months to replace glass & disputes the complaint about the time taken & as you have had to chase them, they consider it appropriate communication. Then with another claim now 3 months in, caused by a third party where CCTV footage, clearly showing the vehicle registration of the car that hit my stationary car overnight have done NOTHING at all because the third parties insurance company hasn't picked up the phone. I wish I had used the insurance company of the party that damaged my car...... At least they are trying to protect the no claims bonus of a drugged up driver, clearly rolling a joint & smoking it on camera. Reviewed on: 5th October 2023

NOT the RAC you think it is

not the RAC, you think it is just some rip-off insurance companies Trading under that name AVOIDE Reviewed on: 3rd October 2023

cant get a quote

YOUR WEBSITE DOESNT WORK filling in all the details at a time cost to me And finally...this page doesnt work useless cant get a quote going elsewhere Reviewed on: 3rd October 2023

Shocking

Shocking. RAC appoint solicitors for a non fault accident. 3rd party admits liability. RAC’s solicitors fail to settle anything then sue me, their client, for their costs!! Court case. LOSE. Appeal LOSE. Hugely out of pocket after five days in court for an accident that wasn’t my fault, and admitted by 3rd party. Government must investigate insurance racket.. disgusting . 4 years of stress Reviewed on: 29th September 2023

Delay in refund for cancelled Policy

I made a mistake on the details of the 2nd driver and cancelled the policy on 11 September. The policy was not due to start till 30 September. The funds left my bank on 11 September. I needed the funds, £486.84, returned well before so that I could insure elsewhere. Now told that they will be returned 8 days after policy start date. This means that I will be without use of a car till 8 October. I an an OAP and am dismayed that a well know organisation should treat people this way. I will be cancelling my RAC membership which I have had for many years. Reviewed on: 28th September 2023

Do you have a different RAC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Taxi insurance
from Insurd 0.00 from 0 reviews
Van Insurance (discontinued)
from Saga 5.00 from 1 reviews
Car Insurance
from CIA Insurance 5.00 from 1 reviews

There's still more to see!

RAC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub