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Saga: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 4.73 (62 reviews)

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4.13

Based on 62 reviews, last reviewed 13th Dec 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

3 star

2 star

Latest highest rating:

5

Great help to elderly couple on a Sunday A puncture that shredded the tyre left my wife and I stranded on a B road in Shropshire. We phoned Saga breakdown and though there was a lengthy wait ... Read more Reviewed on: 14th September 2022

Latest lowest rating:

1

On our way to Spain via Ireland, we broke down as we... On our way to Spain via Ireland, we broke down as we were about to board the ferry at Cairnryan. We waited 11 hours for recovery of our motorhome but ... Read more Reviewed on: 13th December 2024

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our Saga breakdown cover reviews come in. You can read and write YOUR Saga Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

Saga Breakdown Cover reviews (62)

Review of the Saga, Breakdown Cover:

On our way to Spain via Ireland, we broke down as we...

On our way to Spain via Ireland, we broke down as we were about to board the ferry at Cairnryan. We waited 11 hours for recovery of our motorhome but we were left at the ferry port because the recovery driver couldn't take us with him. No contact from the RAC and I was not able to get through to them. Abandoned 200 miles from home on a wet, cold and dark evening with all of our possessions in our motorhome, we found the nearest hotel, 23 miles away. The next day we discovered that our vehicle would not be unloaded at the repairers until late afternoon, another 120 miles from where we were. Only then could we get access to our belongings. Eventually, the next day, I got through to the RAC who arranged for me to pick up a hire car from several miles away. We drove to the repairers and collected what we could from the motorhome and drove another 70 miles home, arriving there exhausted, 36 hours after breaking down. I was extremely disappointed with the lack of communication from the RAC, leaving a couple aged 75 and 72 on the quayside at Cairnryan ferry port to find their own way to a hotel and then a further 120 miles to reclaim their possessions, and a further 70 miles home. Although we have received an apology and an offer of £50 as a goodwill gesture, I feel that this in no way compensates for the fact that we were left for 10 hours, trying to keep warm in freezing temperatures. Then having to make our way to a hotel checking in without bags. The RAC have offered to pay for the hotel. Reviewed on: 13th December 2024

Reliability

Always fair on any claim and good on prices in comparison Reviewed on: 3rd September 2021

Amazing service, great claims experience

Thanks Saga for all you do. Easy administration, but most importantly great claims experience Reviewed on: 6th August 2021

great customer service very approachable

don't have to wait too long for the phones to be answered, agents are always polite and courteous Reviewed on: 5th August 2021

Saga SBA

Great cover, and affordable. Would highly recommend Reviewed on: 5th August 2021

First class service every time

We've had to use our breakdown cover a few times and each and every time the service has been faultless. Speedy attendance, great customer service. Renewing our policy is so easy too. The policy is excellent value for money. Reviewed on: 4th August 2021

Saga Breakdown Assistance

Very impressed with the price of Sagas Breakdown cover, considering they are using a premium provider, the RAC Reviewed on: 25th August 2020

good price nice staff

i have saga breakdown cover, the staff are always friendly when i call in and the price is very reasonable Reviewed on: 24th August 2020

Excellent product, excellent service

Saga Breakdown offers different levels of cover and the service received is second to none. Well done Saga! Reviewed on: 24th August 2020

Excellent value

First class professional response to call out Reviewed on: 20th August 2020

Good value for money and easy tomaccess

I contacted Saga by phone to add another insurance to the one I already had (contents). I explained what I wanted that is heating and Boiler service. Everything was explained to me and I agreed to go along with it and made my payment. Reviewed on: 14th August 2020

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