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Scottish Widows: Pension reviews

Name: Pension
Rating: 1.26 (62 reviews)

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1.17

Based on 62 reviews, last reviewed 21st Mar 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

4 star

3 star

2 star

94%

Latest highest rating:

5

Great customer and digital services Switched all my pensions to my workplace pension with Scottish Widows. Such a smooth process, I was kept well informed throughout. Their app is great,... Read more Reviewed on: 12th January 2022

Latest lowest rating:

1

Everything was a struggle. Everything was a struggle. Two GDPR breaches. Still pending information on why the plan performance was so dire. Reviewed on: 21st March 2025

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About this product

Scottish Widows pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Scottish Widows pension reviews to find out what life at Scottish Widows is really like. If you hold this pension, we'd love you to write an honest review here too!

Scottish Widows Pension reviews (62)

Review of the Scottish Widows, Pension:

Not sure if anyone acually works there?

1 hour 20 mins on the main customer service line andand addsional 30 minutes on the complaints number and no answer? This is a auful customer service for a financial comany. Reviewed on: 18th October 2022

Everything was a struggle.

Everything was a struggle. Two GDPR breaches. Still pending information on why the plan performance was so dire. Reviewed on: 21st March 2025

Scottish Widows incompetency

I have been in dispute with Scottish Widows since 2020 over the extremely poor performance and management of the company Pension fund in relation to other pensions over a similar period. If you have a Company pension scheme with Scottish Widows, I strongly suggest you ask some questions on the performance, carry out a performance review plus administration charges soon. To Give you an idea, my pension pot bombed by nearly £20k in 2 years. From experience, the pension pot is move... Reviewed on: 12th February 2025

No customer service. Ignore ombudsman decisions

I totally agree with Rob and Dave. I first wrote over a year ago to Scottish widows and have yet to have them engage with me and implement the financial ombudsman decision which should have been done by 24/11/23. They simply sit on customer money and profit from it. I can only suggest get your MP to make them accountable. Reviewed on: 28th February 2024

THE WORST COMPANY EVER

THE WORST COMPANY IVE EVER DEALT WITH. Utterly useless. I have spent 10 weeks and 7 phones calls to merely ask where my money is at and no one can give me an answer. No one ever calls me back and the call center staff are unable to connect me to anyone to help. I ask to be escalated to a manager and never anyone available. I’m not asking much and they are uttlerly usless. Still now 11 weeks down the track and I’m no wiser. I send a email and they say it will be between 3 and 10 ... Reviewed on: 19th December 2023

Disgraceful

I am trying to opt out after being auto-enrolled and have not had any correspondence hence no policy number. The phone line won't put you through without a ploicy number so i spent hours making them up in order to get through. The rep i spoke to said he would trnafer me to the right team and i spent nearly an hour with him coming back to me whilst on hold to tell me we were still on hold, once we got through he could hear the other team but i couldn't, then sounding frustrated w... Reviewed on: 30th October 2023

If one could give negative stars one would

Utterly terrible performing funds we have been burdened with by our company. Totally and utterly inept. Reviewed on: 8th October 2023

Minus stars given....DO NOT use Scottish Widows

Minus stars given....DO NOT use Scottish Widows, if you want easy access to your own money as stated in previous reviews or in my case if you need to pay for a loved ones funeral. My mum paid into a pot to pay for her funeral in the innocent belief it would help her family out when she departed this life but we have now been ruthlessly placed into debt during the cost of living crisis by Scottish Widows, who will not release my mums money to pay for her funeral as stated in her ... Reviewed on: 21st July 2023

Stay away from this company.

I have moved back to Spain from the UK. Since November 2022 I have been trying to cash in both my pension plans. It has been a string of calls (since calling from Spain the calls turned out to be very expensive), emails, translations of documents (again, expensive) and on some occasions a long wait before getting a reply. I have received a form yesterday to fill in, which will finally allow me to cash in my pension plans. However, when I got to the section where you fill in you... Reviewed on: 12th July 2023

Absolutely guarantee your pension money will be lost with scam widows.

If your company is with scam Scottish Widows pension fund, you will be guarantee to work till the day you die. There will be no happy retirement for you. Reviewed on: 23rd June 2023

Scandalous Pension Protector Fund Series 3

How can a company lose so much of their customers' money in a so called Pension 'Protector'? They must be incompetent. Wish I'd never heard of Scottish Widows, avoid! The website is very user unfriendly and gives you scant information on how your funds are doing, although I can tell from my ever decreasing pension balance. Sort yourselves out Scottish Widows, you are supposed to grow your clients' money, not lose it! Reviewed on: 20th April 2023

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