Took 2. 1/2 years to be paid out after many requests for verifications that had already been sent more than once. No communication between departments.... Took 2. 1/2 years to be paid out after many requests for verifications that had already been sent more than once. No communication between departments. Agreed to Omnibuds an term and still did not pay on time. Read more Read less

My husband passed away 2 weeks ago, he had life insurance with Scottish Widows and they dealt with the claim within days. I think it... My husband passed away 2 weeks ago, he had life insurance with Scottish Widows and they dealt with the claim within days. I think it was Heather I spoke to at the claims department and she couldn't have been any nicer. At last, a company who knows how to treat their customers! Read more Read less

Easy set up and easy to understand. All broken down. Areas explained and covered

I'm unable to now review my savings! I now have to phone up to check my balence.

I totally agree with Rob and Dave. I first wrote over a year ago to Scottish widows and have yet to have them engage with... I totally agree with Rob and Dave. I first wrote over a year ago to Scottish widows and have yet to have them engage with me and implement the financial ombudsman decision which should have been done by 24/11/23. They simply sit on customer money and profit from it. I can only suggest get your MP to make them accountable. Read more Read less

THE WORST COMPANY IVE EVER DEALT WITH. Utterly useless. I have spent 10 weeks and 7 phones calls to merely ask where my money is... THE WORST COMPANY IVE EVER DEALT WITH. Utterly useless. I have spent 10 weeks and 7 phones calls to merely ask where my money is at and no one can give me an answer. No one ever calls me back and the call center staff are unable to connect me to anyone to help. I ask to be escalated to a manager and never anyone available. I’m not asking much and they are uttlerly usless. Still now 11 weeks down the track and I’m no wiser. I send a email and they say it will be between 3 and 10 days to reply. It’s 2023 you people - the world has the internet now - look into it. They should be investigated as something is terribly wrong with that company. Read more Read less

I am trying to opt out after being auto-enrolled and have not had any correspondence hence no policy number. The phone line won't put you... I am trying to opt out after being auto-enrolled and have not had any correspondence hence no policy number. The phone line won't put you through without a ploicy number so i spent hours making them up in order to get through. The rep i spoke to said he would trnafer me to the right team and i spent nearly an hour with him coming back to me whilst on hold to tell me we were still on hold, once we got through he could hear the other team but i couldn't, then sounding frustrated with it, he hung up!!!!!! Now I'm back to square one, you're taking my money but won't speak to me as I don't have a policy number as you haven't sent any documents. ABSOLUTE TOTAL DISGRACE - I guess you'l be taking my money now for the rest of my career and I'll never be able to speak to you about it and just accept it's gone forever!!! Read more Read less

Always updated on our policy, which gives peace of mind.

Utterly terrible performing funds we have been burdened with by our company. Totally and utterly inept.