Very good price and affordability. I have had this for the past few years and knowing that it is covering lots of important life things... Very good price and affordability. I have had this for the past few years and knowing that it is covering lots of important life things makes me really confident that I will be supported with big purchases like a mortgage Read more Read less

No problem so far but nothing amazing. Either

Very difficult to deal with, customer services don't give the right information, thus wasting time and instigating numerous contacts. Online access is limited and information... Very difficult to deal with, customer services don't give the right information, thus wasting time and instigating numerous contacts. Online access is limited and information is hard to find with little product transparency. They still send things by post which slows everything up. Read more Read less

Scottish widows lost over 38K in one year of my hard earned pension without consultation or information

Always send me annual report on how much I have saved for that year

I have lost 58% of the value of my Scottish Widows Pension in the last 5 years, and in writing Scottish Widows have advised they... I have lost 58% of the value of my Scottish Widows Pension in the last 5 years, and in writing Scottish Widows have advised they see no issue with their underperformance. They also have no paperwork regarding the initial transfer of my Pension by a former employer so have no proof of my choice of investment option, which has obviously proved disastrous. Complete lack of responsibility and accountability. Told me to speak to the Financial Ombudsman if I wanted to take further action. They are as useless as Scottish Widows! Read more Read less

I have paid into a SW Pension Scheme for 33 years having full faith that my £ was in safe hands. The date for the... I have paid into a SW Pension Scheme for 33 years having full faith that my £ was in safe hands. The date for the maturity was April 2025 but when I received the annual summary pension statement the previous year it became parent that SW had ceased to collect my direct debit premiums and there were many inaccuracies in the summary document. Compensated £600 for admin errors. Having set up the DD again, they have once more cancelled my DD. They now have not replied to subsequent telephone calls, Emails, fail to provide information how my pension figure has been calculated, nor what that figure should be. I do not want to work for ever!!! Tell me how you have calculated my pension pot figure…because I have lost all faith in this organization. I am a long standing customer - and this is the way I am being treated. I advise anyone thinking about taking out a private pension, to choose a company different from SW. I am very unhappy with the current service/attitude Read more Read less

Are Scottish Widows a bunch of crooks. Due to overseas travel I missed my 75 birthday nomination of how to select how to move forward... Are Scottish Widows a bunch of crooks. Due to overseas travel I missed my 75 birthday nomination of how to select how to move forward with my investment. I received a letter from the stating my investment would be put into an annuity. There was no terms and condition of the annuity and as I was 75 YO with COPD and a very short life expectancy with no option to nominate my wife as a beneficiary this appeared to me as a way for them to benefit of my death. My pension investment as of 14 September 2024 stood at GBP169,080.80. I spoke by phone early October 2024 and advised I did not want an annuity and would like to full value reinvested. They agreed as there was a 30 day cooling off period type annuity would be cancelled. After near a year of emails, phone calls, etc, I finally received an email agreeing that the annuity would be cancelled and I could select how to move forward, annuity, full withdrawal with 25% tax free or 25% tax free and reinvest with future drawdown. I had a long conversation with one of the Retirement Hub team to discuss all the options 31 July 2025. After the call I received a very detailed email for Andrew Ralton which I had to sign electronially The email was very detailed and explained all the options available but any decision made was binding and irreversible. It was made clear I should take advice before making a final decision and links were included to HMRC, PensionWise and other bodies.During the call Andrew was kind enough to detail I would be entitled to GBP42, 270 but also other withdraws would be subject to full taxation. After a 3 week period to review and make a decision I made a further call today, 18 August 2025 spoke to a gentleman named Percy and was told my options were 1 - Annuity 2 - Full Pension Encashment ( with UK HMRC tax penalties) I am Spanish tax resident. 3 - Transferring to a different provider. I would not be entitled to 25% tax free allowance. I am totally at witts end with Scottish Widows, I believe they are in cahoots with HMRC and will do anything to prevent me having a relaxing pension. A warning to all others with a Scottish Widows pension, probably nominated by your employer, get your money out as soon as you reach 50 and invest with a reliable pension provider. If anyone has any idea how to get out of the quagmire I wiould appreciate any help. As any FYI, as the funds were put into an annuity account, no investment has happened since my 75 birthday and the pot is at the same amount, no increase over the past 11 months. Total ineptitude by Scottish Widows. Read more Read less

I had a pension pot that I wanted to cash in. Customer service promised 10 days. I waited. I then checked into see what was... I had a pension pot that I wanted to cash in. Customer service promised 10 days. I waited. I then checked into see what was happening but hey computer said no. They blamed HMRC. I checked it was a lie. Then letter n the post. Another lie. I found a Scottish Widows complains of platform on FB that save my sanity . Do not believe the 5 starsreviews on trust Pilot they are misleading. Look at the 1 star first and then make a decision. Read more Read less