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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.83 (1124 reviews)

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4.84

Based on 1,124 reviews, last reviewed 28th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Having always used 'BIG' banks I was hunting around... Having always used 'BIG' banks I was hunting around for the best rates for my cash ISAs. Shawbrook had great interest rates but I was a little nervous... Read more Reviewed on: 30th September 2024

Latest lowest rating:

1

They won't act on ISA transfer instructions to trans... They won't act on ISA transfer instructions to transfer an ISA for one with a much better rate, it's October tomorrow and this has been ongoing since ... Read more Reviewed on: 30th September 2024

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Shawbrook Bank Savings reviews (1124)

Review of the Shawbrook Bank, Savings:

Breach of personal information handling

Shawbrook have let me down, 1) When I opened a business savings account in the company name, they decided to knock the information display of my personal and business accounts together. 2) They even changed my personal login credentials and would not change them back. 3) I asked them why and to separate the two logins, but they would not listen, making it out like they were doing me a favour. 4) In disgust, I closed the business account. 5) The accounts still persisted in appearing in the listing on their/my front navigation page. 6) I pointed this out and asked them to correct it. And there followed a lengthy mail conversation where they not only pretended to not understand the situation and asked for screenshots twice, but each time they replied it was a different person who did not seem to either understand the problem or irritatingly and incompetently kept cutting and pasting from a crib script - Very annoying. Finally I had a telephone conversation about the whole thing, and they made escalated it into a complaint. In the conversation, they indicated slantedly that they will raise this with the appropriate department, and see if something comes of it. Which I sensed as 'they are going to do nothing about it' and told them so there and then. A few weeks later they paid me a derisory sum for the troubles I had been through. The account front page display, with all the faults pointed out at the outset, persists to this day - they have actually done nothing about it! Reviewed on: 5th August 2024

Simple and fast

It is really easy and straightforward to set up and following up Reviewed on: 22nd March 2024

Efficient & Very competitive savings rate.

Very competitive savings rate. Good website to conduct all transactions. Gives adequate email notification of expiry of bonds, new options and easy to select & implement choices. Best part, if bond rate change before starting, they will give you the newer rate automatically. Reviewed on: 19th March 2024

easy to manage online and telephone with helpful staff

easy to manage online and telephone with helpful staff Reviewed on: 18th March 2024

Excellent products

Interest rates and comms brilliant. Love that I can get my interest paid into my current account because at the moment I need it more than I need to grow the Isa. Reviewed on: 13th March 2024

Excellent savings rates and very quick to respond to...

Excellent savings rates and very quick to respond to queries. I have dealt with family probate and they were by far the quickest bank to respond and close the account out of 4 banks Reviewed on: 13th March 2024

Very easy to use on line to open account and feed ba...

Very easy to use on line to open account and feed back prompt.interest rate very competitive. Reviewed on: 13th March 2024

Shawbrook Bank. Opened 4 ISA's recently.

Opened 2 ISA's for myself and 2 ISA's for my wife. The staff over the phone were exceedingly helpful and very friendly. The 4 ISA's features where far better then any others we had considered. Very happy to be their customer. Well done Shawbrook. Reviewed on: 12th March 2024

Very Pleased.

So far I am pleased with the product that I have invested in, the returns are much greater than my previous provider. Reviewed on: 10th March 2024

Shawbrook offer excellent customer service

Very happy with the excellent customer service. All my fears allayed about going digital. You can actually speak to a real person should you need to. Shawbrook offer competitive saving rates and stay in regular touch regarding changes to terms and conditions. Reviewed on: 10th March 2024

A easy experience all round with no problems

A easy experience all round with no problems Reviewed on: 10th March 2024

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