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Sheilas Wheels: Car Insurance reviews

Name: Car Insurance
Rating: 2.74 (181 reviews)

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2.20

Based on 181 reviews, last reviewed 4th Sep 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Straightforward and easy to deal with. Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

Cancelled without notice Everything went well until the 1st monthly payment, it bounced and the next day they cancelled it. So I lost my 25% deposit. If they waited until Frid... Read more Reviewed on: 4th May 2024

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About this product

Sheilas’ Wheels is part of the Esure brand, founded in 2005 to provide car insurance policies suited to women's needs, although the brand now provides insurance for both men and women. Find out what genuine customers have to say about the company by reading the Sheilas’ Wheels car insurance reviews on Smart Money People.

Alongside the usual benefits you’d expect from a car insurance policy, Sheilas’ Wheels offers handbag cover up to £200 within its comprehensive cover policy. Check out our Sheilas’ Wheels car insurance reviews to see if any existing customers have made a claim on this cover and how satisfied they were with the outcome. Perhaps you need an insurance policy that covers you to drive another vehicle? Or maybe your top priority is legal protection? Whatever your needs, see how genuine customers rate Sheilas’ Wheels.

Have you ever taken out a policy with Sheilas’ Wheels? We want to hear all of the pros and cons you may have experienced throughout your policy. Did you find the sign-up process simple, or perhaps, more complicated than you’d anticipated? Have you had to make a claim, and if so, were you satisfied with how this was handled? Did you make use Sheilas’ Wheels’ counselling service after an accident? Leave an honest Sheilas’ Wheels car insurance review on Smart Money People today. Together, we can increase trust and transparency in financial services.

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Sheilas Wheels Car Insurance reviews (181)

Shocking

Wish I could give zero stars for these clowns Reviewed on: 26th September 2020

DO NOT trust this company!

DO NOT trust this company! Each representative says a completely different thing, the wait times are very long on the phone, and they put me in a terrible situation that could have had serious consequences! They allowed me to be insured as a secondary driver on my friend's car, and then when we called to renew the policy, they told me my policy with them was never valid, meaning I had been driving without insurance for almost 2 weeks! They stated that they only cover UK-residents, and thus had just ignored me multiple times when I told them I live in France and have a French driver's license. I was stuck on a vacation with an uninsured car and had to take out temporary insurance for 100£ for one day! To top it off, they refused to refund the amount of my policy! Terrible company, almost ruined my 35th birthday trip! Reviewed on: 23rd September 2020

Stopped switching

I used to switch car insurance every 12 months, I decided around 4 years ago that I don't mind paying a couple of pounds extra to remain with Sheilas Wheels (but most of the time they are cheaper anyway!) They are a lovely company to deal with and they have made swapping vehicles / cover super easy by allowing this to happen through their web portal. Reviewed on: 18th September 2020

Plop

Utter plop! Don’t bother. They’re f***king useless Reviewed on: 18th August 2020

Fantastic service

Now I am yet to make a claim but I can say with certainty that Sheilas Wheels offer some of the most competitive prices around, even to a relatively new driver such as myself. I have had to make use of their temporary insurance to allow myself to drive my girlfriends car whilst mine was in the garage and have taken advantage of both types they offer (one being to swap the vehicle you're insured to drive and the other being that you are insured on two cars at once). Either way, regardless of the amount of notice you are giving, they are particularly helpful in explaining the terms of your new policies and making sure you feel comfortable. Reviewed on: 22nd June 2020

Unreasonable and amoral.

I have been charged to cancel a policy (one which wouldn't even have come into effect for 23 days!). Not only that, but I needed to cancel the policy because I'd inadvertently made a mistake when I took it out (only yesterday). Having noticed my mistake this morning, and not wishing to clog up the company's telephone lines if I could avoid it, I requoted myself online on their own website. I got the cover sorted (correctly this time) with all extras that I required added in. In fact, this is a more expensive policy - but that is neither here nor there. My problem is that I wasn't able to then close the first policy online. In this day & age, why? So, having tried to avoid calling and running through all this administration over the telephone in a long-drawn-out call with a member of their staff, I was now in a position where I had no choice but to call them. At least it would be a quick, simple & painless call - so no one would be too inconvenienced (or so I thought). Anyway, having gone through their front-end recorded telephone system (which itself plea with callers for them not to call less their issues are urgent or absolutely necessary - or something similar) I spoke with a chap in their offices. I very briefly explained the situation, and that I had corrected the issue for myself through their own website - and that I was now satisfied that I have the cover I need in place. My request was that he close/cancel the policy in which I made an error (yesterday). I thought that this would not present any problem at all - this being for a number of reasons: A) The policy wasn't due to commence covering me until 31 May 2020. B) I was remaining with their insurance company. C) There was literally no level of admin effort required of their staff - beyond this single (no more than 5-minute) telephone call. Anyway, much disappointment followed. Their staff member informed me that he would be charging me a £26 cancellation fee. I was a little shocked. I asked why and restated that I had remained with their company - and that the policy was not due to start for a number of weeks. I was told that they have a right to charge their cancellation fee (£26) as an administration fee. And I was told that I should have called to have a requote against the policy over the telephone. I explained that I was trying to avoid calling and to avoid being an administrative burden. I asked whether he had any discretion over the charge - he didn't answer that question. Reluctantly, and without much I could do about the situation, I had to accept a refund minus the £26 admin cancellation fee. It cannot be a bad place to work if the staff are being paid £26 for each 5-minute period worked. That was the only administration required for their business with me - one 5-minute call to cancel a policy which was yet to be enacted. There was no cognisance of the fact that: A) I remained with them. B) I was acting as their front-end telephone system is requesting. C) The admin fee is in no way (at all) reflective of the actual cost for their staff member's time in speaking with me about this. If I had called to get a requote and amendment to my policy, I would have taken far more of the staff member's time. And, thinking about it, I would likely have had an equally as oppressive, unfair and unreasonable admin fee levied against me at that point. At least I would have got my money's worth though. Frankly, I think it's despicable. I think it's a very poor way to make money; money made from those doing their best to be a good sort of customer. I mean, I'm sorting my insurance weeks before it is due, and I am doing all the leg work myself. I could have disregarded the burden the staff are under during this time of national emergency and simply have called regardless. Amoral and despicable. They ought to feel utterly ashamed of themselves. Reviewed on: 9th May 2020

AVOID THEM

I rated one star as you cannot give zero - which is the rating this "company" should get. They are super easy when it comes to buying insurance, setting up a dd and taking payments from you. The real "fun" starts when you make a claim. They treat you like an enemy, are impolite, you get transferred from one person to another (IF you manage to get in touch) and every person you talk to only tries to get money from you and NOT HELP you, their complaints procedure is a total mess and the whole team doesn't know what they are doing there and how to treat customers (!). They are not interested who is at fault for the accident, they just want you to give up and close the claim, they are not interested in any details, it's just their job to take money from you and when you start asking uncomfortable questions they either give you incorrect information, try to get rid of you or stop responding. That's the worst customer service ever. I will never recommend them! My claim has been there almost half a year and now I am going to take legal steps as this company is RIDICULOUS. I DO NOT RECOMMEND - please avoid them ! Reviewed on: 10th November 2019

Easy sign up

Not had to use any breakdown/claim yet, but sign up process was easy and cheapest price. Reviewed on: 15th September 2019

So Far So Good

Only dealing with company so far is online, but so far so good. The only time you can really judge any Insurance Company is if and when it comes time to make a claim, so far fingers crossed I haven't needed to to. Reviewed on: 14th September 2019

Good service

Would recommend! Good. fast service! Reviewed on: 13th September 2019

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