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Sheilas Wheels: Car insurance reviews

Name: Car insurance
Rating: 3.06 (189 reviews)

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3.06

Based on 189 reviews, last reviewed 29th Jun 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

32%

13%

49%

Latest highest rating:

5

Excellent cover for a competitive price! Really happy with the level of cover I receive for a competitive price Reviewed on: 16th April 2026

Latest lowest rating:

1

Every company is good until you have problem I had an issue so I called for advise helpline. They convince me to make a claim - when I said I do not want to make a claim. But they said don’t worr... Read more Reviewed on: 29th June 2026

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About this product

Sheilas’ Wheels car insurance is award-winning cover for UK customers.

With Sheilas’ Wheels car insurance, you get 24/7 accident helpline, a courtesy car and windscreen cover with the comprehensive cover. There’s also a range of optional extras including legal protection, breakdown cover and key cover.

Sheilas’ Wheels car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sheilas’ Wheels before, you can also leave a review and share your experience.

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Sheilas Wheels Car insurance reviews (189)

Broken contract, no communication, left without a car for nine days

Had a very minor collision, was told by Sheilas' Wheels to submit photos of the damage on their website for assessment. I did this and got an email from them saying that my car was a total loss as the cost of repairs was more than the car was worth. I was very surprised by this, as the damage was minimal. I rang the company to discuss this and was told that one of their engineers had decided that he wanted it to be assessed at a garage to see if the car could be repaired instead of written off, and that if repairs could be made then I would be provided with a courtesy car. Car was picked up on Wednesday for the assessment. Six days later I had still not had any contact from the insurer to tell me what the outcome of the assessment was, so I rang the garage. They informed me that my car wasn't a total loss at all, sand they had started repairs several days ago. I asked why I hadn't been told and they said they had let the insurer know, who should have passed it on to me. I asked why I hadn't been given a courtesy car, they said they were never told that I was entitled to a courtesy car, and that the earliest they could get one to me would be the same day that my car was expected to be returned to me. I rang Sheilas' wheels to ask why I hadn't been informed that my car wasn't a totaly loss as they had stated, why I hadn't been told that repairs had been started, and why I hadn't been given a courtesy car. All the memeber of staff said was "I don't know, sorry" over and over again. The woman I spoke to said she would inform the person who was handling my case of the situation and get him to give me a call back. Well I never got a call back and I never got any answers. The courtesy car is in my contract with Sheilas' Wheels, they broke that contract by not holding up their end of it, while also leaving me without a car for nine days (which made my life very difficult). The fact that I was incorrectly told that my car was a total loss as well as the total lack of communication from them throughout the entire process was absolutely not acceptable. I will not be using them again. Reviewed on: 15th October 2021

Excellent

Great Service brilliant people. Super Professional Reviewed on: 16th September 2021

Happy with it

No issue so far. Not had any reason to really contact them though. Reviewed on: 12th September 2021

Great quote & Great customer service

My quotes don't leave me in shock and it was quick & easy to arrange for assistance when my car tyre was badly punctured/torn on exposed metal whilst ì had my kids with me, the sort of customer service I like to experience Reviewed on: 23rd August 2021

Remigiusz

After being with them for around four years wanted to cancel my policy and direct debit. Ring and spoke to them about the cancelation and been charged 9.58. Day after i been charged 94.17 my normal direct debit for insurance and when i ring them back they say that this direct debit is a charge for my cancelation aswell. I was not informed about it when i was on the call to cancel policy about monthly direct debit charge for cancelation of policy. Be careful with this company, fishy Reviewed on: 25th June 2021

Highly recommend

I’ve been with sheilas wheels since I past my test and they not let down so far. Reliable trust worthy company. Reviewed on: 15th April 2021

CON

I would not recommend!!! I found out they were changing me 3 times the standard amount and without breakdown cover. GO WITH ANOTHER COMPANY!! Reviewed on: 27th January 2021

AVOID. Obstruction and delay tactics all the time

I have tried to cancel the auto renewal of my policy and it's a nightmare. The website is useless. They don't respond to emails, you cannot get through on the chat service, and once I got through to their phone service it took forever just to speak to someone. They have minutes of introductory recorded chat that is nothing to do with what you want. They do everything they can to obfuscate and get you to give up. I eventually got through and was asked to hold twice. Then they tell me I can't stop the auto renew until the final 30 days of the policy. How can this be legal? Reviewed on: 7th October 2020

Shocking

Wish I could give zero stars for these clowns Reviewed on: 26th September 2020

DO NOT trust this company!

DO NOT trust this company! Each representative says a completely different thing, the wait times are very long on the phone, and they put me in a terrible situation that could have had serious consequences! They allowed me to be insured as a secondary driver on my friend's car, and then when we called to renew the policy, they told me my policy with them was never valid, meaning I had been driving without insurance for almost 2 weeks! They stated that they only cover UK-residents, and thus had just ignored me multiple times when I told them I live in France and have a French driver's license. I was stuck on a vacation with an uninsured car and had to take out temporary insurance for 100£ for one day! To top it off, they refused to refund the amount of my policy! Terrible company, almost ruined my 35th birthday trip! Reviewed on: 23rd September 2020

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