Write a review

Go to business site

Sheilas Wheels: Car insurance reviews

Name: Car insurance
Rating: 2.74 (186 reviews)

View other Sheilas Wheels products

2.44

Based on 186 reviews, last reviewed 10th Oct 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Great Insurance Company Shelia's Wheels have been my insurers for many years now. Customer services are always helpful and quick to respond and we always get a good deal. Reviewed on: 5th September 2025

Latest lowest rating:

1

Paid upfront for 12 months car insurance, i phoned t... Paid upfront for 12 months car insurance, i phoned them to cancel the policy after 10 months as I've sold the car, the cheeky gets said it's XOXO amou... Read more Reviewed on: 10th October 2025

Read all reviews Write a review

About this product

Sheilas’ Wheels car insurance is award-winning cover for UK customers.

With Sheilas’ Wheels car insurance, you get 24/7 accident helpline, a courtesy car and windscreen cover with the comprehensive cover. There’s also a range of optional extras including legal protection, breakdown cover and key cover.

Sheilas’ Wheels car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sheilas’ Wheels before, you can also leave a review and share your experience.

Review Sheilas Wheels: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Sheilas Wheels Car insurance reviews (186)

Unreasonable and amoral.

I have been charged to cancel a policy (one which wouldn't even have come into effect for 23 days!). Not only that, but I needed to cancel the policy because I'd inadvertently made a mistake when I took it out (only yesterday). Having noticed my mistake this morning, and not wishing to clog up the company's telephone lines if I could avoid it, I requoted myself online on their own website. I got the cover sorted (correctly this time) with all extras that I required added in. In fact, this is a more expensive policy - but that is neither here nor there. My problem is that I wasn't able to then close the first policy online. In this day & age, why? So, having tried to avoid calling and running through all this administration over the telephone in a long-drawn-out call with a member of their staff, I was now in a position where I had no choice but to call them. At least it would be a quick, simple & painless call - so no one would be too inconvenienced (or so I thought). Anyway, having gone through their front-end recorded telephone system (which itself plea with callers for them not to call less their issues are urgent or absolutely necessary - or something similar) I spoke with a chap in their offices. I very briefly explained the situation, and that I had corrected the issue for myself through their own website - and that I was now satisfied that I have the cover I need in place. My request was that he close/cancel the policy in which I made an error (yesterday). I thought that this would not present any problem at all - this being for a number of reasons: A) The policy wasn't due to commence covering me until 31 May 2020. B) I was remaining with their insurance company. C) There was literally no level of admin effort required of their staff - beyond this single (no more than 5-minute) telephone call. Anyway, much disappointment followed. Their staff member informed me that he would be charging me a £26 cancellation fee. I was a little shocked. I asked why and restated that I had remained with their company - and that the policy was not due to start for a number of weeks. I was told that they have a right to charge their cancellation fee (£26) as an administration fee. And I was told that I should have called to have a requote against the policy over the telephone. I explained that I was trying to avoid calling and to avoid being an administrative burden. I asked whether he had any discretion over the charge - he didn't answer that question. Reluctantly, and without much I could do about the situation, I had to accept a refund minus the £26 admin cancellation fee. It cannot be a bad place to work if the staff are being paid £26 for each 5-minute period worked. That was the only administration required for their business with me - one 5-minute call to cancel a policy which was yet to be enacted. There was no cognisance of the fact that: A) I remained with them. B) I was acting as their front-end telephone system is requesting. C) The admin fee is in no way (at all) reflective of the actual cost for their staff member's time in speaking with me about this. If I had called to get a requote and amendment to my policy, I would have taken far more of the staff member's time. And, thinking about it, I would likely have had an equally as oppressive, unfair and unreasonable admin fee levied against me at that point. At least I would have got my money's worth though. Frankly, I think it's despicable. I think it's a very poor way to make money; money made from those doing their best to be a good sort of customer. I mean, I'm sorting my insurance weeks before it is due, and I am doing all the leg work myself. I could have disregarded the burden the staff are under during this time of national emergency and simply have called regardless. Amoral and despicable. They ought to feel utterly ashamed of themselves. Reviewed on: 9th May 2020

AVOID THEM

I rated one star as you cannot give zero - which is the rating this "company" should get. They are super easy when it comes to buying insurance, setting up a dd and taking payments from you. The real "fun" starts when you make a claim. They treat you like an enemy, are impolite, you get transferred from one person to another (IF you manage to get in touch) and every person you talk to only tries to get money from you and NOT HELP you, their complaints procedure is a total mess and the whole team doesn't know what they are doing there and how to treat customers (!). They are not interested who is at fault for the accident, they just want you to give up and close the claim, they are not interested in any details, it's just their job to take money from you and when you start asking uncomfortable questions they either give you incorrect information, try to get rid of you or stop responding. That's the worst customer service ever. I will never recommend them! My claim has been there almost half a year and now I am going to take legal steps as this company is RIDICULOUS. I DO NOT RECOMMEND - please avoid them ! Reviewed on: 10th November 2019

Easy sign up

Not had to use any breakdown/claim yet, but sign up process was easy and cheapest price. Reviewed on: 15th September 2019

So Far So Good

Only dealing with company so far is online, but so far so good. The only time you can really judge any Insurance Company is if and when it comes time to make a claim, so far fingers crossed I haven't needed to to. Reviewed on: 14th September 2019

Good service

Would recommend! Good. fast service! Reviewed on: 13th September 2019

Avoid !!!

Im Sheila’s Wheel customer since 2013, both my cars are insured with them. For the first time I was involved in a accident (not my fault) and I been provided with a replacement car for a time of the repair, few weeks repair. I was not happy with the car provided by them and I wanted to change for a smaller car as I feel uncomfortable and unsafe but I been told that is impossible and they can’t help me. I’m not a happy with the customer service, the guy was unhelpful and rude, considering I’m paying lots of money for the last few years and for the first time I need a curtesy car. I will not recommend this company to anyone. Reviewed on: 12th September 2019

Avoid !!!!

Great value

Extremely easy to deal with and very good service Reviewed on: 9th September 2019

Great service and dual car policy

We have had great success in dealing with everyone at Sheilas wheels. Great customer service and good discount for 2 car policy. Also no hassle renewal and easy document access. Reviewed on: 7th September 2019

Quick and easy

Great company, quick and easy. Everything can be done online making changes to your policy fast. Reviewed on: 24th August 2019

Do you have a different Sheilas Wheels product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Caravan Insurance
from Coast Insurance 4.64 from 63 reviews
Breakdown Cover
from RescueMyCar 2.33 from 2 reviews
Cycle insurance
from Yellow Jersey 4.86 from 423 reviews

Want to see more from Sheilas Wheels?

Travel Insurance
from Sheilas Wheels 5.00 from 2 reviews
Home Insurance
from Sheilas Wheels 3.18 from 28 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub