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Sheilas Wheels: Car insurance reviews

Name: Car insurance
Rating: 2.73 (182 reviews)

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2.32

Based on 182 reviews, last reviewed 10th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Straightforward and easy to deal with. Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

I lost my partner of 20 years in January Tried to sp... I lost my partner of 20 years in January Tried to speak to someone 2 Hours later finally got a human in a foreign land broken English first one put me... Read more Reviewed on: 10th February 2025

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About this product

Sheilas’ Wheels car insurance is award-winning cover for UK customers.

With Sheilas’ Wheels car insurance, you get 24/7 accident helpline, a courtesy car and windscreen cover with the comprehensive cover. There’s also a range of optional extras including legal protection, breakdown cover and key cover.

Sheilas’ Wheels car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sheilas’ Wheels before, you can also leave a review and share your experience.

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Sheilas Wheels Car insurance reviews (182)

Non fault claim accident

Opening a claim with Shiela wheels for a non fault accident was one of the worse things I’ve ever had to go through. It’s been 6 months and it’s still going on. I never got told the correct information and never been contacted with an update. They are very slow and terrible customer communication skills I would not recommend. Stay away Reviewed on: 17th July 2019

Excellent service and hassle free

This company has been extremely customer focused from the minute I contacted them. Everything was straightforward and all the details transparent. I have had no issues whatsoever and highly recommend them. Reviewed on: 10th July 2019

Solid policy

sound and good value policy backed up with good customer service Reviewed on: 8th July 2019

Avoid

Avoid if you don't want to pay insane increases on your monthly premium. They won't price match their competitors so are happy to see current customers leave, clearly not bothered whatsoever about looking after them. Really poor customer care and service. Put the same review on Trustpilot and got a response essentially confirming that they would be happy for me to leave - needless to say that says it all and I certainly will not be renewing. Terrible. Reviewed on: 21st January 2019

What a rip-off

I had been with Sheila's Wheels for about 4 years for both my car and home/contents insurance; they always came out among the most competitively priced when I checked comparison websites so I was happy to stay with them. However when my car insurance renewal quote came through this time it seemed very high and certainly didn't rate among the most competitive on comparison websites. In fact their own website quoted me nearly 90 quid cheaper and Confused.com undercut even that. When I contacted them they immediately said they would match the price on their own website (but were noit interested in matching the one on Confused.com). They would however have happily charged me the asking price of their renewal quote had I not challenged. I politely declined their offer and went with another company. Very disappointed in Sheila's Wheels - as a result of their stance they also lost my custom when it came to renewing my home and contents policy the following month. Insurance companies spend a fortune on advertising to attract new customers so why do they treat the ones they already have like dirt - not to mention insulting our intelligence? It is beyond me! Reviewed on: 23rd September 2018

Good service

Have been with them for a few years now, would recommend Reviewed on: 22nd September 2018

Helpful, good value and reliable!

I have been with Shelia’s wheels several times for car insurance over the past ten years (through compare sites for good value for money). I have found them to be reliable, good value for money, and customer services are courteous and friendly and go above and beyond to help their customers. Reviewed on: 2nd September 2018

Easy and Simple

Easy and Simple is ideally what I want from my insurance... as well as being competitive in terms of price! I got that from Sheila’s Wheels! I would recommend them to friends and family. Reviewed on: 17th August 2018

Worst company ever, money grabbers, stay way clear!

Awful company, been with them for years, never claimed. Changed my car and got an increase in premium £250, even though the new car is a family type with a smaller engine than my previous sports cars. Nowadays it takes hours to get through to them on the phone and when you do, they just hang up on you. I believe it used to be a good company with competitive rates - now my advice: stay clear from these money grabbers! PS, The new insurance with a different firm cost me almost 50% less, so even with cancellation fees I'm still MUCH better off with the other insurer. Reviewed on: 6th August 2018

Disgraceful

Car has been in their garage Auto Crash Repairs for over 3 months. SW have never once called me to provide me with updates on the progress and the garage have fobbed me off each time I have had to chase. I have now reported them to the financial ombudsman as have had to complain 3 times and post online reviews like this one online and on social media for them even to look onto my file seriously. Pay a bit more and use someone else - its a disgrace Reviewed on: 20th July 2018

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