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Sheilas Wheels: Car insurance reviews

Name: Car insurance
Rating: 2.76 (184 reviews)

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2.48

Based on 184 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

13%

48%

Latest highest rating:

5

Great Insurance Company Shelia's Wheels have been my insurers for many years now. Customer services are always helpful and quick to respond and we always get a good deal. Reviewed on: 5th September 2025

Latest lowest rating:

1

I lost my partner of 20 years in January Tried to sp... I lost my partner of 20 years in January Tried to speak to someone 2 Hours later finally got a human in a foreign land broken English first one put me... Read more Reviewed on: 10th February 2025

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About this product

Sheilas’ Wheels car insurance is award-winning cover for UK customers.

With Sheilas’ Wheels car insurance, you get 24/7 accident helpline, a courtesy car and windscreen cover with the comprehensive cover. There’s also a range of optional extras including legal protection, breakdown cover and key cover.

Sheilas’ Wheels car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sheilas’ Wheels before, you can also leave a review and share your experience.

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Sheilas Wheels Car insurance reviews (184)

Worst company ever, money grabbers, stay way clear!

Awful company, been with them for years, never claimed. Changed my car and got an increase in premium £250, even though the new car is a family type with a smaller engine than my previous sports cars. Nowadays it takes hours to get through to them on the phone and when you do, they just hang up on you. I believe it used to be a good company with competitive rates - now my advice: stay clear from these money grabbers! PS, The new insurance with a different firm cost me almost 50% less, so even with cancellation fees I'm still MUCH better off with the other insurer. Reviewed on: 6th August 2018

Disgraceful

Car has been in their garage Auto Crash Repairs for over 3 months. SW have never once called me to provide me with updates on the progress and the garage have fobbed me off each time I have had to chase. I have now reported them to the financial ombudsman as have had to complain 3 times and post online reviews like this one online and on social media for them even to look onto my file seriously. Pay a bit more and use someone else - its a disgrace Reviewed on: 20th July 2018

Excellent

Never had a problem or an issue always polite and friendly Reviewed on: 17th July 2018

STAFF HELPFUL

NEVER MADE A CLAIM, BUT NO PROBLEM WITH RENEWAL ALWAYS COMPETIVELY PRICED Reviewed on: 17th July 2018

Worst insurance company ever

Absolutely horrendous company. We were involved in a collision after a driver pulled out in front of us. Esure unfortunately represented both parties and refused to investigate the accident and applied partial liability to both parties. I assume because its better for them to raise both our insurance premiums and save the expense of investigating the claim at all, nevermind correctly. After chasing them up and hounding them they eventually provided a courtesy car that should have been offered and provided at the time of the claim. Only for them to take it back almost 2 weeks earlier than agreed leaving us whitout a car whilst trying to replace the one that they wrote off rather than repair. They didnt even communicate to us that they were taking the courtesy car off hire, a confused rental agent called us apologising that they were going to need the car back today. Each time we called the insurance agent they were rude and abrupt. Uncurteous and unhelpful. We will never do bussiness with them again and advise anyone else to avoid them like the plague.if i could givem minus stars i would. Reviewed on: 30th May 2018

Always the cheapest for me

Shields wheels has always been cheapest for me, easy and efficient service when I had an accident and made a claim. Also offer multi car discount, when my renew came in although i was pleased with the price i rang up anyway and another 10% was taken off. Always excellent customer service on the telephone. Reviewed on: 13th November 2017

Best car insurer I've ever used

I have been with Shiela's wheels for my car insurance for many years now as I always get the best price and whenever I have required their service the customer support is always very friendly, efficient and no hassle. I highly recommend them. Reviewed on: 20th September 2017

Fantastic customer service

Fantastic phone and online service. Thoroughly recommended. Reviewed on: 8th September 2017

Great service at reasonable price

Easy to deal with people with a website that's simple to navigate and a very competitive price. Reviewed on: 24th August 2017

Good service

Very helpful , it was the cheapest that I could get that day Reviewed on: 17th August 2017

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