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Sheilas Wheels: Car insurance reviews

Name: Car insurance
Rating: 3.06 (189 reviews)

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3.06

Based on 189 reviews, last reviewed 29th Jun 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

32%

13%

49%

Latest highest rating:

5

Excellent cover for a competitive price! Really happy with the level of cover I receive for a competitive price Reviewed on: 16th April 2026

Latest lowest rating:

1

Every company is good until you have problem I had an issue so I called for advise helpline. They convince me to make a claim - when I said I do not want to make a claim. But they said don’t worr... Read more Reviewed on: 29th June 2026

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About this product

Sheilas’ Wheels car insurance is award-winning cover for UK customers.

With Sheilas’ Wheels car insurance, you get 24/7 accident helpline, a courtesy car and windscreen cover with the comprehensive cover. There’s also a range of optional extras including legal protection, breakdown cover and key cover.

Sheilas’ Wheels car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sheilas’ Wheels before, you can also leave a review and share your experience.

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Sheilas Wheels Car insurance reviews (189)

Sheila's Wheels/ Esure. Racist

Sheila's Wheels/ Esure. Racist. Discrimination. If you are a beautiful person of colour. you will be discriminated against regardless of your loyalty. Failure to investigate a false and fraudulent claim against you. Then when you complain about not receiving any updates on the matter for over 7 months. They try to close the case and pay the fraudulent claimant as it's more cost effective as you are not seen as worthy. Reviewed on: 18th February 2022

12 Consecutive Years with them, Two Claims - Overall a little more expensive but seemingly worth it

I am not one for loyalty but year in year out Sheilas Wheels have been comparable to other companies in like-for-like prices. However, this year there was a considerable jump in premium. Other "known" name companies were quoting £100 cheaper and with cashback it could be £135 ish saved. However, having looked at reviews for these cheaper companies it seems that they are terrible when it comes to making a claim. In my 12 years with them I have had two claims. One was clear cut no-fault as I was rear side swiped by a lady who admitted 100% fault and one was not my fault but got ruled as a 50/50. In both cases Seilas Wheels were relatively easy to deal with - they organised a courtesy car quickly, arranged to collect my damaged car and take it to their repairer (then delivered it back) and gave me a named "claims handler". The second case was a little odd as the other party was insurced with esure who are the "same" company as such as Sheilas Wheels so in effect one side of the same company were claiming against themselves on the other side of the same company but I was assured that they have audited systems in place to ensure the claim is treated with absolute fairness. I have spent the last two full days running car insurance quotes and trying to find company reviews and I have been very tempted to go for the potential £135 "saving" on the cheaper quotes but in the end I have decided to stay with Sheilas Wheels as their customer service has always been good and I have experienced that overall they treated me well in my two claims with them. Reviewed on: 18th February 2022

Good until you need them

Had a life changing diagnosis so needed to cancel my insurance until further notice. They took a monthly payment yesterday and have taken £49.22 to cancel today with only two months left on the policy. Immoral bunch of cretins. Don’t mind paying a minimal admin fee, but nearly £50 is disgraceful considering it’s a click of button. Reviewed on: 3rd February 2022

Good until you need them ..

Competitive price but woeful claim support

Had an accident on Saturday. Still haven't got a nominated repairer or date. Trying to get through to Sheila's Wheels is very difficult, they simply do not employ sufficient staff. The worst insurance experience I've had in 30 years driving. Do not choose Sheila's wheels are your next insurer. Reviewed on: 18th January 2022

Always good customer service

Handled a no-fault incident and claim well. Documents well written. Reviewed on: 15th January 2022

Money grabbing company

Money grabbing company. Poor customer service. Reviewed on: 8th January 2022

Absolutely worst insurance company i have ever dealt with

I had a car accident on the 14th of December 2021. I rang the insurance company, and it took me an hour to get through, eventually towed my car away 2 hours later. Tried to get through to the insurance company 10 times, 1 hour wait. I eventually rang the company who towed my car away to find out which assessment garage my car had been towed to. still no info from insurance company, no rental car ,because they are waiting to see if it is a write off before they can make this decision. customer service are irritable on the phone with you when you are eventually able to speak to them. I have never had an accident in 33 years of driving and never want to deal with such an appalling company and service again in my life. absolutely disgusted with the way they have handled my claim and it is still ongoing. Reviewed on: 30th December 2021

Awful company do not get car insurance

This is the worst company no communication sent my car two hours away from where I live and gave the wrong details of where it was Reviewed on: 29th December 2021

Nightmare auto

This service is a nightmare. The automated service is useless and pathetic. No customer service just goes on and on . A total waste of my time. Sorry I insured with them. Now I know who they belong to won’t make the same mistake again Reviewed on: 2nd December 2021

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