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Skipton Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.11 (18 reviews)

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4.34

Based on 18 reviews, last reviewed 18th Mar 2025

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

11%

2 star

17%

Latest highest rating:

5

Approachable and caring service We were very impressed with how helpful and approachable they were, we decided to renew our mortgage with them. Reviewed on: 18th March 2025

Latest lowest rating:

1

Conspiracers Dont trust lots of fatal errors will let you down never admit no matter how vital they dont care will let you down reiterate lies to all including F O... Read more Reviewed on: 26th April 2021

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About this product

Skipton Building Society was established in 1853 and offers a range of mortgage products.

Read the Skipton Building Society mortgage reviews on Smart Money People to learn more about the lender and products. Genuine customer experiences can help you make an informed decision when choosing your new mortgage.

Find out why existing members chose Skipton’s fixed rate mortgage and how satisfied they’ve been so far. Learn more about the application process and how supportive the Society was throughout. Read about genuine experiences in our Skipton Building Society mortgage reviews to decide if it's the right product for you.

Do you have a mortgage with Skipton Building Society? Write an honest review to help others like you make better financial decisions. Share your experience with the sign up process - was the team at Skipton helpful and knowledgeable? What are the main pros and cons you’ve experienced with your mortgage? Would you recommend the lender and product to family and friends? Whether good or bad, write a Skipton Building Society mortgage review today.

Skipton Building Society Mortgages reviews (18)

Review of the Skipton Building Society, Mortgages:

Long wait times for customer service

Long wait times for customer service and early exit fees still really high Reviewed on: 2nd April 2024

Skipton fixed rate mortgage

Excellent customer service products and mortgage was easy to apply for Reviewed on: 21st January 2023

Good company

Very quick and reasonable to deal with Reviewed on: 15th July 2022

Conspiracers

Dont trust lots of fatal errors will let you down never admit no matter how vital they dont care will let you down reiterate lies to all including F O S avoid . Reviewed on: 26th April 2021

Flexible and Sensible approach to lending

Our situation was unusual in that my wife worked for the family business and took a wage cut during Covid. Skipton looked at matters for us from a personal viewpoint - we felt like they considered us a people, not just number crunching. Overall an amazing experience with friendly people who care. Reviewed on: 25th February 2021

Total failure to do their jobs constant cut and paste mentality zero adjustments for disabled customers

Terrible just terrible toward diverse customers... Where to start! Firstly they don't understand anything relating to disabled customers. Managers don't even deal with complaints always front line customer service advisor teams instead. Front line staff in the contact centre clearly have no disability awareness training and the same for departments behind the scenes as constant failures to even look at disability needs throughout all dealings. Clear a customer financially ok but then faff about no end to avoid having to lend. Weeks and months of endless LIVING HELL stress with constantly being passed about and cut and paste generic responses no regard for disabled customers accessibility needs or circumstances at all. Clearly don't understand the Equality Act at all. Even told me to go elsewhere! What a disgrace. For a company that advertises when your money is in a good place so are you... Clearly not living up to your values! Treating customers as individuals would be a good start. Quite happy to give lots of money to Mental Health UK as their charity partner but have zero regards for the distress of their failure to make disability accommodations has on their own members and customers. Don't even include full information in the complaints when submitted and issue final responses before they even compile the full information. "This is our final response" only to then read down the page where it says if we have missed any information please let us know... How can you issue a final reply without even referencing the content of the complaint??? Or even having used the full information you were supplied with...???!!!! Shambles doesn't even sum this up. HR seriously need to start educating about disability and train their staff on what the Equality Act means. So sad as you would think that with a presence and perception to the public of local service they would do well. Reviewed on: 18th April 2020

Excellent !

Great service and advice. Couldnt have done more to support me at a very difficult time. Reviewed on: 7th January 2019

DIP granted but full application declined after 2 week wait for decision!!!

Vey unhappy and annoyed that it took two weeks for them to tell me they were declining my full mortgage application. Underwriter made assumptions that I was upsizing and therefore made the assumptions that my outgoings will increase because if this. Nonsense! My current home is over 100 years old and the new premise was a new build and no bigger than what I live in now so will be far more energy efficient. Also quoted unrealistic figures when trying to justify her reasons for declining the mortgage. My husband and I both have very good credit scores as we have checked this with Experian and our records show we never miss or make any late payments. I can't understand how anyone with a ccj or bad debt can get mortgages but someone with a good record can't. The whole process has been long, drawn out and extremely stressful. Avoid at all costs!!!!! Reviewed on: 3rd October 2016

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