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Smart-Cover: Appliance Insurance reviews

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4.52
Based on 44 reviews, last reviewed 9th Jun 2025
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
80%
See only 4 star reviews
9%
3 star
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0%
2 star
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0%
See only 1 star reviews
11%

Latest highest rating:

5

Been with one of the leading Smart cover insurance p... Been with one of the leading Smart cover insurance providers for Appliance cover and Home emergency for over 2 years now and every time in emergency t... Read more Reviewed on: 9th June 2025
Naveed A's avatar
Naveed A

Latest lowest rating:

1

Boiler maintenance and insurance They maintained my boiler - it developed a leak and flooded my kitchen - they offered no service whatsoever and denied responsibility - and identifyin... Read more Reviewed on: 20th September 2022
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David Long
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Smart-Cover Appliance Insurance reviews (44)

great service at a very cheap price

4
i am using smart cover for a few years and over all i had a good service. the service is first class even during the pandemic. i booked a call out and the engineer was with me the next day. Reviewed on: 24th June 2021
niraz buhari's avatar
niraz buhari

They are not reliable and loyal to customers

1
Their claim process is shitty and full of fraud. They deliberately delay your claim process for appliances like dyer/washing machine, I wonder what if someone claim for home insurance. Will not recommend Smart Cover to anyone I know ... Reviewed on: 17th June 2021
Kenny's avatar
Kenny

Top firm

5
I have all my electrical appliances insured with smart-cover, and I am very happy with the service. There representative Kevin Moore got me a great deal and looked after me Reviewed on: 27th July 2018
John smith's avatar
John smith

Great company

5
Great company and service would recommend to anyone looking for a trustworthy insurance company! Handled my claim in a professional and polite way. Quick and easy service making it good for someone who is busy and doesn’t have time to talk on the phone. Thanks Smart Cover Reviewed on: 3rd July 2018
Gina's avatar
Gina

Brilliant service

5
My washing machine broke down. The engineer was superb and came on time! No hassle at all. I will deffo let friends know about this company! Reviewed on: 3rd July 2018
Jo 's avatar
Jo

Do not use!

1
Still waiting for my dryer repair a few weeks after making claim.. this company want proof of ID, proof of address, numerous photos of appliance, proof of purchase for a repair! Have rung numerous times / sent emails with no response. Dire customer service. Will be cancelling my policy. Reviewed on: 26th June 2018
Louise 's avatar
Louise

Hellish company

1
Terrible company that needs PHOTO ID before the will process a claim - for a washing machine!!!!!!!!!!!! They offered a replacement at Half the retail value!!!!! I will never use them again and worn everyone to stay away. Reviewed on: 25th June 2018
Stefan's avatar
Stefan

Excellent Service

5
The customer service people were so polite and helpful. Reviewed on: 13th September 2017
J Jeffersen 's avatar
J Jeffersen

Great customer service

4
Great customer service, very polite and helpful .. the only reason iv not left 5 stars is because iv not made a claim so haven't delt with anyone in that department , so can't say Reviewed on: 11th September 2017
Dosa Alansi Cardwell's avatar
Dosa Alansi Cardwell

Just what I need

5
The insurance for my appliances is just what i was looking for Reviewed on: 10th September 2017
Caroline's avatar
Caroline

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