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Smart-Cover: Appliance Insurance reviews

Name: Appliance Insurance
Rating: 4.51 (49 reviews)

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4.69

Based on 49 reviews, last reviewed 6th Jul 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

3 star

2 star

10%

Latest highest rating:

5

Got 5 Appliances covered from Smart cover insurance... Got 5 Appliances covered from Smart cover insurance and got the 5th one free, gud offer and great customer service . Reviewed on: 6th July 2025

Latest lowest rating:

1

Boiler maintenance and insurance They maintained my boiler - it developed a leak and flooded my kitchen - they offered no service whatsoever and denied responsibility - and identifyin... Read more Reviewed on: 20th September 2022

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About this product

Thinking of insuring your next home appliance with Smart-Cover? Read reviews of the appliance cover they provide from our community members on Smart Money People to help you understand what the policies are really like. If you're more concerned about customer service, making a claim, or the price of the excess, please comment below, or read what others have said, and help one another!

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Smart-Cover Appliance Insurance reviews (49)

First timer

Although we have not made a claim the policy we purchased is the right one for us and our requirements. Dealing with a representative was easy with a speed call back service, and helpful member of the team. Reviewed on: 26th August 2022

Review

I have never used it to know how good it is and can not download what you have told me to Reviewed on: 17th August 2022

Great service!

Great service over the phone which resulted in a great deal for my insurance Reviewed on: 16th August 2022

Simple and efficient

Claimed with Smart Cover, it was so simple. Friendly team talk you through the process and help you all the way. Reviewed on: 19th July 2022

Awful

Absolutely shocking service. Wouldn’t bother with this company. Over 4 weeks to get a cooker element. Lied to constantly regarding sending a engineer out. Told the part arrived to be then told the part has not arrived. Could have got the part delivered to my house on next day delivery as enquired myself. Utterly poor Customer service. Complaints department is even more useless Reviewed on: 6th June 2022

great service at a very cheap price

i am using smart cover for a few years and over all i had a good service. the service is first class even during the pandemic. i booked a call out and the engineer was with me the next day. Reviewed on: 24th June 2021

They are not reliable and loyal to customers

Their claim process is shitty and full of fraud. They deliberately delay your claim process for appliances like dyer/washing machine, I wonder what if someone claim for home insurance. Will not recommend Smart Cover to anyone I know ... Reviewed on: 17th June 2021

Top firm

I have all my electrical appliances insured with smart-cover, and I am very happy with the service. There representative Kevin Moore got me a great deal and looked after me Reviewed on: 27th July 2018

Great company

Great company and service would recommend to anyone looking for a trustworthy insurance company! Handled my claim in a professional and polite way. Quick and easy service making it good for someone who is busy and doesn’t have time to talk on the phone. Thanks Smart Cover Reviewed on: 3rd July 2018

Brilliant service

My washing machine broke down. The engineer was superb and came on time! No hassle at all. I will deffo let friends know about this company! Reviewed on: 3rd July 2018

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