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Standard Life: Pensions reviews

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2.62
Based on 61 reviews, last reviewed 16th Apr 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
21%
See only 4 star reviews
11%
See only 3 star reviews
5%
See only 2 star reviews
10%
See only 1 star reviews
53%

Latest highest rating:

5

Leader in the industry Part of Pheonix Group, they are the leading provider of pensions and investments. Their app is great and I can do everything I choose on it including ... Read more Reviewed on: 16th April 2025
Andreas K's avatar
Andreas K

Latest lowest rating:

2

What on earth has happened to Standard Life Chris Canham Write a review Reviews 3.6 949 total 5-star 43% 4-star 5% 3-star 3% 2-star 5% 1-star 44% Sort: Chris Canham 61 reviews R... Read more Reviewed on: 25th October 2024
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Christopher Canham
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About this product

Standard Life pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Standard Life pension reviews to find out what life at Standard Life is really like. If you hold this pension, we'd love you to write an honest review here too!

Standard Life Pensions reviews (61)

Review of the Standard Life, Pensions:

Awful

1
My father paid in £25000 into his standard life pension in 2005. Over the course of 15 years the pension fund actually lost money. They have since made it unnecessarily complicated to withdraw the funds. Keep your money in the bank. The brokers at standard life must be using fisher price trading platforms. Reviewed on: 22nd July 2020
Michael s's avatar
Michael s

Money not paid as agreed

1
I been trying to collect my tax free lump sum for 1 month been told few excuses over the last couple of weeks but finally on Friday I was given another promise from Derek that the latest I could expect the money was 5 pm today ! Still no money ! Poor excuse’s each time Beware of this company something is not right I will be opening a complaint with the ombudsman regardless of the reasons soon as possible Reviewed on: 28th February 2022
Neil 's avatar
Neil

No longer understand my investment

1
At one time my pension performed well, was managed well and then suddenly I was pushed/forced toward a different solution and that is no longer the case. The website is easy in some areas and incomprehensible in others. Previously it had been easy to navigate and understand. Reviewed on: 17th February 2022
Misterjspencer's avatar
Misterjspencer

Poor Customer Support

2
The company are more intent on showing me what they want me to see rather than what I need to see to inflate how well my pension is performing. The new system is cumbersome and frustrating. Performance on the pension is average, customer service well below. Reviewed on: 10th February 2022
Paul Watson's avatar
Paul Watson

Terrible customer service "Megan Jackson" Causing alarm and stress. I lost trust in you.

1
After half an hour of the waiting line she has told me my details is incorrect, and I need to contact my workplace to update my details to walk out from the pension plan. She refused to tell me why my details were wrong. When I asked to contact the manager. She kept me 5 minutes waiting and then she said that she has some technical difficulties and took my number and told me that the manager is going to contact me. I never heard back. That's my second time to call them the fir... Reviewed on: 4th February 2022
Sarah ALi's avatar
Sarah ALi

Poor Customer Support

2
I used to love the support I received and the old web portal gave me everything I needed in one place, the new website is way too complex and impossible to manipulate my preferences to show me the options I`m interested in rather than what the company want to show me. Good pension performance, shocking customer service. Reviewed on: 6th January 2022
Paul Watson's avatar
Paul Watson

Great service

5
A good profesional company with helpful and knowlegeable advisors. Reviewed on: 2nd October 2021
philip godfrey's avatar
philip godfrey

Pathetic over complex website

1
How difficult do you think this company can make the simple process of entering someone's name address and date of birth on a website page. Here is my latest communication with Standard Life. Thank you for explaining that to get past the 4th line on this form I have to first, enter a selected country on the 8th line which effectively negative the input require on the 4th line namely the UK postcode? That is so obvious! How do you make a process of entering someone's name, add... Reviewed on: 31st March 2021
Tedfred's avatar
Tedfred

Pathetic website

1
My latest message to S. Life regarding the torture of naming a beneficiary of my pension plan. Thank you for explaining that to get past the 4th line on this form I have to first, enter a selected country on the 8th line which effectively negative the input require on the 4th line namely the UK postcode? That is so obvious! How do you make a process of entering someone's name, address, DOB on a webpage so bloody difficult?? Another blindingly stupid situation is that now to est... Reviewed on: 31st March 2021
Tedfred's avatar
Tedfred

Tried and Trusted

5
Standard Life have made a great job of managing my pension fund over the years, and as I chose ethical funds I know that my money is being used as a force for good. Reviewed on: 27th February 2021
John Rose's avatar
John Rose

Negative rating cannot be recorded which is what is deserved

1
Awful company and complete theft of my With Profits pension despite knowing of the Equitable Life problems years ago with similar funds. Also theft of my AVCs not in any contract to pay my GMP pension which was substantially under funded due to fat bonuses paid out to the senior management. Cannot and must not be trusted for any sensible financial mangement products. there are lots better elsewhere. Reviewed on: 25th July 2020
Mike's avatar
Mike

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