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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7570 reviews)

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4.89

Based on 7,570 reviews, last reviewed 9th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

A fantastic business account. A fantastic business account. Does what it says on the tin, without any fuss Reviewed on: 9th February 2025

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

Starling Bank Business Account reviews (7570)

Review of the Starling Bank, Business Account:

Absolutely avoid.

Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you a reason why. As a Product Designer I can also confidently say the user experience is comical. Rather than drawing focus to the funds in your account, they prioritise how much you’ve spent that day by drawing contrast to this, rather than what you have available. The staff are rude, unhelpful and not remorseful in the slightest. The last straw for me was when my sister desperately needed me to send some money to her and Starling blocked it. When I asked why they refused to tell me. Reviewed on: 25th July 2024

Reply from Starling Bank Hi Connor, Thanks for bringing this to our attention. We're really sorry to hear about your experience. We appreciate how important it is to have control over your money. As a regulated and responsible bank, we sometimes review payments to keep us and our customers safe from potential fraud. We'll only reject a payment if we have reasons to believe an account isn't safe. Please be assured we don't make these decisions lightly. If you have any questions or concerns about this, please don't hesitate to get in touch with us by phone or via the in-app live chat - we're available 24/7 and happy to help further. Team Starling Response date: 26th July 2024

Easy to use efficient and good service

Easy to use efficient and good service Reviewed on: 23rd March 2024

A great bank, and real value for money!

I Love Starlings accessibility. I can see instantly when transactions go through, it interfaces really well with my accounting software, and the App is easy to use to make payments etc. My only slight niggle is I do not love the banking app home screen. I find it a little clunky and not as intuitive as I'd like, but maybe I am just a traditionalist :) Reviewed on: 22nd March 2024

Reply from Starling Bank Hi Jane, It means a lot to us to hear from our customers and learn about their experience with our services. We are delighted to hear that you are finding everything easy to use and that our app is helping you to keep track of your spending. At Starling, we constantly strive to improve our app and add new features. Your feedback is valuable to us, and we will share it with our team. Thank you so much for taking the time to share your thoughts with us. Team Starling. Response date: 23rd March 2024

Starling closed my account without giving me a reson.

Starling closed my account without giving me a reson. I am grateful I at least got a warning. Reviewed on: 22nd March 2024

Reply from Starling Bank Hi there, We are sorry to hear that we had to close your account. We recommend reading our terms and conditions for more info. Under section 3 (Closing your account), you will find the main reasons we might have to close your account. We hope this helps, Team Starling. Response date: 23rd March 2024

excellent service always, thank you

excellent service always, thank you Reviewed on: 21st March 2024

love to see you offer interest on substantial accoun...

love to see you offer interest on substantial account credits .you offered last year and promptly withdrew. Reviewed on: 21st March 2024

Fantastic

I'm writing this review on someone else's behalf and they are sooooo happy to be helped and understood Reviewed on: 21st March 2024

Can’t fault it, great online back.

Can’t fault it, great online back. I sing online is at o much easier than my online accounts with other traditional high street banks. Reviewed on: 21st March 2024

Very easy to use, very good service

Very easy to use, very good service Reviewed on: 20th March 2024

Excellent!

Excellent! A great account for a small business. App is easy to use. Reviewed on: 20th March 2024

Starling bank is a fantastic bank

We have found Starling bank to be extremely reliable and easy to use. The app is brilliant, you can view everything from it which makes running our business that little bit easier. Being able to move money into a different part of the account helps us when it comes to paying larger bills like tax. I have never found the app to be slow, unlike my personal bank account. The one and only time I have needed to speak to customers services was during setup and the customer care i received was excellent. Reviewed on: 20th March 2024

Reply from Starling Bank Hi Jo, We're delighted to have you and your business with us and to know you're finding it reliable and easy to use - that's what we like to hear! Our customer service team is always around 24/7 to assist with anything you need. Thanks for sharing your experience with us, Team Starling. Response date: 23rd March 2024

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