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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7567 reviews)

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4.89

Based on 7,567 reviews, last reviewed 25th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

They're a great bank who make it easy to open an acc... They're a great bank who make it easy to open an account Reviewed on: 25th August 2024

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

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Starling Bank Business Account reviews (7567)

Great app, the app is extremely easy to navigate aro...

Great app, the app is extremely easy to navigate around, great bank Reviewed on: 3rd April 2024

might be good, but account still isn't opened has be...

might be good, but account still isn't opened has been days. Reviewed on: 1st April 2024

Reply from Starling Bank We're sorry to hear your account hasn't yet been opened. Our team will be checking through the details. Business Accounts can sometimes take longer to open as we need to best understand your business and work through the documentation. Hopefully you'll get an update soon. Team Starling Response date: 7th April 2024

easy to use app with loads of features and great cus...

easy to use app with loads of features and great customer service. Reviewed on: 31st March 2024

Starling Bank, not for business Banking

As a business customer with foreign payments, I have found them useless. They frequently delay payments, which causes me issues with my clients and is very costly in management time. Everything is on the app, and the website is a reduced service in what you can do, so you cannot respond to customer service messages, for instance. One issue is that you cannot get a record of customer service massaged as the app is so secure. A business may need a paper trail for an issue; you cannot do it with Starling, not even a screenshot, as it's disabled for security. You can ask them to send an email, but you must do it each time, which adds a delay. I could not recommend them for business banking; they are just not set up for anything other than a small setup. Reviewed on: 28th March 2024

Reply from Starling Bank Hi John, We're sorry you're not having the best experience with us. We'd love to help you navigate the app and your online banking page. Feel free to drop us an email with any questions you have to [email protected], but for now, here are some things that may help: - All your messages with our customer service team can be found in your app. You can go to your menu at the app's top by clicking the round icon, scroll down to 'Help' and then select 'Talk to Starling'. All your previous messages with us are there. You can take screenshots, and this can be allowed in-app, too. However, after a period, it will automatically disable, and you'll have to select the option again: Click on the round icon at the top of your app, then on the dented icon at the top, select 'login&security' and then 'enable screenshots' by toggling the option. You'll have 15 minutes to use this. You can view and download statements from your app by clicking on the round icon at the top of your app. Again, we'd love to help with anything you need and make your experience better with us. Feel free to reach out. Team Starling. Response date: 29th March 2024

No fuss Business Banking

The interface seems pretty simple to use and navigate, plus if you do need to speak with a CSA there is very little wait time, perhaps a couple of minutes. Reviewed on: 27th March 2024

Really easy to use app, intuitive website and excell...

Really easy to use app, intuitive website and excellent customer service. Response to queries is always very prompt and informative. Reviewed on: 27th March 2024

Simple straight forward no fuss service offering all...

Simple straight forward no fuss service offering all the facilities my business needs Reviewed on: 25th March 2024

good for business account

good and easy to use app, keeps everything organised Reviewed on: 23rd March 2024

Easy to use efficient and good service

Easy to use efficient and good service Reviewed on: 23rd March 2024

A great bank, and real value for money!

I Love Starlings accessibility. I can see instantly when transactions go through, it interfaces really well with my accounting software, and the App is easy to use to make payments etc. My only slight niggle is I do not love the banking app home screen. I find it a little clunky and not as intuitive as I'd like, but maybe I am just a traditionalist :) Reviewed on: 22nd March 2024

Reply from Starling Bank Hi Jane, It means a lot to us to hear from our customers and learn about their experience with our services. We are delighted to hear that you are finding everything easy to use and that our app is helping you to keep track of your spending. At Starling, we constantly strive to improve our app and add new features. Your feedback is valuable to us, and we will share it with our team. Thank you so much for taking the time to share your thoughts with us. Team Starling. Response date: 23rd March 2024

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