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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7567 reviews)

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4.89

Based on 7,567 reviews, last reviewed 25th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

They're a great bank who make it easy to open an acc... They're a great bank who make it easy to open an account Reviewed on: 25th August 2024

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

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Starling Bank Business Account reviews (7567)

Great platform - highly recommended

Since helping me to start my business Starling have provided seamless, faultless service. The tech is easy to use and never lets me down. Reviewed on: 15th April 2024

They do everything I need for free and I don’t see h...

They do everything I need for free and I don’t see how to improve it Reviewed on: 15th April 2024

This is a very easy and useful service for me - a c...

This is a very easy and useful service for me - a credit for business banking to small medium enterprises like me. Reviewed on: 15th April 2024

Starling Bank get everything right, or at least when...

Starling Bank get everything right, or at least when they don't they go the extra mile to fix it. Reviewed on: 12th April 2024

Easy to set up and use

Easy to set up and use with useful banking facilities and communication Reviewed on: 12th April 2024

Good in business banking the app is very user friend...

Good in business banking the app is very user friendly mot has tools and guide Reviewed on: 10th April 2024

Reply from Starling Bank Hi Maria, thanks for your review and your feedback! Team Starling Response date: 11th April 2024

Day to day Great but Stuck in New Account HELL!

Our account has been great thus far, but applying to a second account for our new business venture has been nothing short of a horror show, endless questions that as a new business you could absolutely not possibly answer and they want "EXACT" answers how on earth do you provided EXACT answers on future income??, this request for a review frankly came at a very poor time for starling until this experience I would gladly have rated them 5 stars and actively rave about how good the service has been but this debacle has exposed a deep lack of support & understanding of what it takes when it comes to starting new ventures at this current time & we are considering moving all of our accounts 3 Personal accounts, Buisness & this new business as well as us no longer gleefully recommending the bank to everyone as we have since we've used it... Dear starling do better.. do MUCH better.... Reviewed on: 10th April 2024

Reply from Starling Bank Hi Luke, we're sorry to hear about your experience with us. As a regulated bank we do require documentation in order to open business accounts. This is so we can understand the nature of your business better. If you're unable to provide specific information we're asking for, you can give us a call on 020 7930 4450, so our team can look into alternatives for you. If you're unhappy with our service, please take a look here on how to make a complaint - https://www.starlingbank.com/how-to-complain/. Team Starling Response date: 11th April 2024

I closed my account after no help from customer serv...

I closed my account after no help from customer service. Had account for years. Account is okay, service is poor. Reviewed on: 9th April 2024

Reply from Starling Bank Hi there, we're sorry to hear about your experience. This isn't the level of service we aim for. We'd like to understand this a bit better, so please take a look here on how to make a complaint https://www.starlingbank.com/how-to-complain/. Team Starling Response date: 11th April 2024

Easy to use app

Easy to use app and great for business accounting Reviewed on: 9th April 2024

Reply from Starling Bank Hi Chris, thanks for your review and we appreciate your feedback! Team Starling Response date: 11th April 2024

I am very pleased with our Starling Business Account

There are never any problems and the app is easy to use. This is great as I 'balance our books' every day. Reviewed on: 4th April 2024

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