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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7570 reviews)

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4.89

Based on 7,570 reviews, last reviewed 9th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

A fantastic business account. A fantastic business account. Does what it says on the tin, without any fuss Reviewed on: 9th February 2025

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

Starling Bank Business Account reviews (7570)

Review of the Starling Bank, Business Account:

Absolutely avoid.

Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you a reason why. As a Product Designer I can also confidently say the user experience is comical. Rather than drawing focus to the funds in your account, they prioritise how much you’ve spent that day by drawing contrast to this, rather than what you have available. The staff are rude, unhelpful and not remorseful in the slightest. The last straw for me was when my sister desperately needed me to send some money to her and Starling blocked it. When I asked why they refused to tell me. Reviewed on: 25th July 2024

Reply from Starling Bank Hi Connor, Thanks for bringing this to our attention. We're really sorry to hear about your experience. We appreciate how important it is to have control over your money. As a regulated and responsible bank, we sometimes review payments to keep us and our customers safe from potential fraud. We'll only reject a payment if we have reasons to believe an account isn't safe. Please be assured we don't make these decisions lightly. If you have any questions or concerns about this, please don't hesitate to get in touch with us by phone or via the in-app live chat - we're available 24/7 and happy to help further. Team Starling Response date: 26th July 2024

As a business this bank is everything we need , all...

As a business this bank is everything we need , all ways helpful and professional. Reviewed on: 18th March 2024

Excellant services since account opening.

Excellant services since account opening. We have been with them since last 2 years and are completely satisfied with their services. Highly recommended for small businesses. Reviewed on: 18th March 2024

It's not a bank but an app which got banking license.

I have been dealing with Starling Bank for nearly 3 years and in my experience they are not a bank but actually an app which somehow got banking license. Their staff knowledge and policies reflect no understanding of banking. Reviewed on: 18th March 2024

Reply from Starling Bank Hi Yahya, thanks for your email. We are sorry to hear that you did not a positive experience with us, but we can assure you that we are a fully regulated bank, but of course we aim to work in order to improve our features and services. Thanks. Starling Bank. Response date: 20th March 2024

Great bank

Never had a bad experience with Starling, great bank, no hassle Reviewed on: 18th March 2024

Better than the rest

The app is so helpful and they have really thought about adapting small things that are really useful to the user. They app is much more helpful that other business banking apps. Reviewed on: 18th March 2024

Great service

Bank service is excellent and when contacted so helpful Reviewed on: 18th March 2024

I feel Starling is a bank that listens to business c...

I feel Starling is a bank that listens to business customers and gives us the tools we need to make running business banking frictionless. Reviewed on: 18th March 2024

I only use the online banking.

I only use the online banking.Very easy and efficient to use.Hassle free and convenient I have recommended Starling to some other f my friends for their business banking. Reviewed on: 18th March 2024

I never thought I could love a bank.

I never thought I could love a bank...but I love this one Reviewed on: 18th March 2024

I love Starling.

I love Starling. Everything is seamless and a great experience. It's a different world compared to traditional banks. Reviewed on: 18th March 2024

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